Atlantic Timber Reviews 

Awful customer service. Let’s hope you don’t get a faulty product.. they just don’t call back and make excuses the person (Owen) is busy... never again... £200 badly spent..

I read some bad reviews about these guys before going down there today for the first time, and I really expected to be leaving unhappy!
I was however very surprised when it actually turned out they are all very polite and very helpful. The experience I had today was a very long way from the bad experiences some people seem to have had , don't really understand it.
Anyway I'll be very happy to use these guys again and have found another decent wood suppliers to add to the list.
Atlantic also had materials that the wood yard I normally use just don't stock, infact they didn't even know what it was when i asked them (poplar ply and bendy ply), hence the trip to Atlantic !!
All in all what can I say, nice guys, helpful, a good experience.

I have used Atlantic timber several times now and have been very pleasantly surprised by the high levels of service on every occasion.
I’ve been kept up to date on delivery and on querying anything have always had a prompt and helpful response. Brilliant company all round and will highly recommend.

Incredibly good customer service. Knowledgeable staff who do what they can to help and advise.

Dont do bussiness with this outfit
I orderd 2 days before the lockdown on thier ebay site , lockdown came so i contacted them on thier facebook page and clearly asked under the current situation i can understand if they cant fulfill the order then can and refund i was told no they will certainly fulfill the order alss..
Lied to me and ebay about dispatching the items i ordred then finally after about 2 weeks they admitted they never even had the items in stock , even told ebay they dispatched them , then tried to tell me that they didnt know why "ebay" marked them as dispatched ,im not a fool ebay doesnt mark them as dispatched only the seller can do that ,
after ebay advised me to upload the pictures of the Facebook converstions did the seller finally refund me 2 weeks later , by this time i can find no where to deliver the timber i want , there was pleanty if they had told me the truth and cancelled in the firat place even a week after.
Final straw i left them Neutral feed back on ebay (not negative 'cause i tought of the current situation ) , these jokers contacted ebay and had the feeddback removed ( the a simple sentence about marked and told as dispatch when not i stock -nothing else) just off the chat with ebay admitting that thier collegue incorrectly removed the feedback after the seller contacted them ..some nerve after lying and holding on to my money during this period .
i can upload all the pictures neccasary( of our facebook conversations ebay reviews and the one i just had wit h the ebay agent about the Feed back forum) if this bussiness contest this legitimate review

This company is local to me and I'm a great believer in supporting local businesses - silly me ... in this case. Probably a great company if you just need to collect some wood off the shelves or some screws etc... BUT, if you're there to have some wood cut to size (as they advertise) then be prepared for appalling customer service. I was the only one waiting to be served and stood around for at least 10 minutes before being served whilst "the guys" were chatting amongst themselves and not serving their customers. When they finally did lower themselves to come over to serve and I pointed out that I'd been standing there waiting in full view for 10 minutes I was told that if I didn't like it then I knew what I could do! Go elsewhere and avoid this company with a barge pole. If I could give zero stars I would as that's what they deserve. They're RUBBISH

Exceptional customer service from placing the order, the quality of the boards (including the clean cuts) and the great care taken in securely packaging the wood for delivery to ensure zero damages. The customer service team even called me to double-check some of the details to ensure no errors/confusion. It's rare to receive such service in this day and age, and I would highly recommend Atlantic Timber to anyone else out there!

I received 5 planks of pressure treated softwood from here, they arrived soaked right through covered In mould with bits of the plank rotting and flaking away, they also stunk absolutely awful. I contacted customer services and was told on more than one occasion the state of the planks I received is typical of what they provide on their low grade wood, being low grade wood was never disclosed I had no idea about this until they stated it in their message . When I pointed out that what they were telling me wasn’t in any of the listings descriptions , they told me to look again. They had changed the listing but I had taken a screenshot before they had done this. Dealing with them is not worth the hassle so I’ve thrown the planks in my garden next to an old pallet that’s been out there for several months and is actually in better condition than the planks they sent me. I will not be purchasing from here again and have put this time down to experience definitely do not recommend. No refund or exchange was ever offered at any point.