Audley Villages Reviews 

788
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly staff for providing comprehensive information, answering questions clearly, and ensuring a very welcoming environment during their scheduled property tours. People also highlight the exceptional quality of the retirement villages, mentioning pristine buildings, beautiful surrounding grounds, and wonderful leisure facilities available to residents. Some reviewers were not happy with customer service, mentioning unhelpful responses, difficult communication, and rude behavior from management when trying to resolve issues. A few other people also felt that certain accommodation spaces were slightly small or noticed cleanliness and maintenance problems in some shared areas.

What people talk about most

Staff

Clients share positive opinions on staff, noting that employees are welcoming, knowledgeable, and patient... See more

Facilities

Customers had positive experiences with facilities, expressing great satisfaction with the overall... See more

Location

Users describe positive interactions with location, highlighting the beautiful setting and grounds. Reviewers... See more

Service

Reviewers highlight positive aspects of service, noting welcoming, knowledgeable, and patient... See more

Customer service

Customers consistently note ambiguous experiences with customer service, revealing a clear divide in their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We attended Wycliffe Park and were greeted with our designated parking place. Tony was prompt, friendly and courteous. He allowed us plenty of time to explain our position and expectations. We had a v... See more

Company replied

Rated 5 out of 5 stars

We moved into Audley Fairmile in April 2022. We enjoy life here in particular the village community. The spa is excellent and the team amazing. We know if there is a problem it will be attended to qui... See more

Company replied

Rated 5 out of 5 stars

I arranged the visit for a friend who is in the early stages of downsizing. He explained he is looking at the options and a retirement village is an interesting concept. Jenni was very good, patien... See more

Company replied

Rated 5 out of 5 stars

Visited Audley Clevedon (Ilkley) to assess suitability for our retirement housing. Rachel took me to see 3 properties. The properties, grounds and the Audley Club were impressive. Rachel could not... See more

Company replied


Company details

  1. #3 of 4 best companies in Retirement village
  2. #29 of 49 best companies in Property management company
  3. #1 of 2 best companies in Retirement home
  4. #17 of 22 best companies in Aged Care

Written by the company

Audley Villages develop and operate award-winning luxury retirement villages in the UK. A homeowner purchases a beautiful retirement home (one, two and three bedroom apartments and cottages available) in a beautiful and secure environment, with exceptional facilities like a health club, restaurant and library at the heart of the village. Properties and village grounds are maintained by Audley and homeowners are free to sell their property at any stage, on the open market. A monthly management fee and deferred management charge apply to the sale of all properties. Full details are available on the website and in person from the village team. If you do not own a property at an Audley village and wish to leave a restaurant or club review, please submit a review for the particular venue on Google.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

788 reviews

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Asks customers to review

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Replied to 55% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(788)

73 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly and informative introduction

Friendly and informative introduction. Gave us a good impression of what is on offer. Food for thought!

10 September 2025
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Reply from Audley Villages

We’re glad you found the introduction friendly and informative, and that it gave you plenty to consider.

Rated 5 out of 5 stars

Audley Scarcroft Park

Kym the lady who showed us around the village and the different accommodation was very knowledgeable and helpful.The building quality of the development was excellent. On a personal note the accommodation space was too small for us and we would have prefared a 3 bedroom accommodation plus a utility room and more storage.

9 September 2025
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Reply from Audley Villages

Thank you for your feedback. We’re pleased to hear Kym looked after you so well and that you were impressed with the quality of the development. We appreciate your comments on space and layout, and we’ll share these with the team as we continue to shape future accommodation options.

Rated 5 out of 5 stars

We were very impressed with the whole…

We were very impressed with the whole concept of Audley and are left with much food for thought. We now need a little time to consider.

5 September 2025
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Reply from Audley Villages

Thank you for your feedback. We’re so pleased to hear you were impressed with the Audley concept, and we completely understand wanting time to consider your options - we’ll be here whenever you’re ready to answer any further questions you have.

Rated 5 out of 5 stars

Wendy was very helpful

Wendy was very helpful. The visit was very interesting. The grounds were great.

5 September 2025
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Reply from Audley Villages

Thank you for your kind words. We’re delighted to hear that Wendy was so helpful during your visit and that you enjoyed exploring the grounds and learning more about the village.

Rated 5 out of 5 stars

Excellent visit

Welcomed with a drink and strawberries
A very comprehensive tour of the village and an apartment visit
In depth explanation of charges followed by any questions

5 September 2025
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Reply from Audley Villages

Thank you for sharing your experience. We’re so pleased you enjoyed your visit, from the warm welcome to the opportunity to explore the village and learn more about how everything works. It’s great to know the tour and explanation of charges felt comprehensive and informative.

Rated 5 out of 5 stars

Lourette who showed us around was excellent.

Lourette, who showed us around was excellent. She was friendly and explained everything carefully.
The apartments were lovely and the grounds were exceptional.
The maintenance fees however did seem high.

4 September 2025
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Reply from Audley Villages

Thank you for your feedback. We’re delighted to hear that Lourette made your visit enjoyable and that you were impressed by the apartments and grounds.

Rated 5 out of 5 stars

A warm welcome around a beautiful site.

We were given a warm, very professional welcome by Samantha and a thorough tour of all the facilities.
The finances were clearly explained.

2 September 2025
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Reply from Audley Villages

Thank you for your kind words. We’re so pleased to hear that Samantha made you feel welcome and that your tour gave you a clear picture of both the facilities and how everything works at the village.

Rated 1 out of 5 stars

Audley Villages Chalfont Dene desperately in need of an interiors update and regular maintenance - the Pool Area and showers are filthy!

When we first visited the Audley Village, Chalfont Dene, and the Lytton Restaurant, everywhere was sparkling clean, with fresh decor, a buzzy atmosphere, and great food.
What has happened?

The venue and bar areas are tired and in desperate need of a refresh - new paint, furniture, restored flooring, and new decor required ungently - with a much needed uplift to offer a younger vibe.

Music, when played, does work well!

The bar and restaurant, after all, are intended to welcome non-resident visitors and Audley Club members.
. . . It does have more of a care home feel at the moment, with the bar area in particular housing an underwhelming assortment of tired-looking furniture.

We miss the smart and enticing venue it used to be, especially when compared to other Audley Villages such as the stunning setting of the one at Leamington Spa.

I am disappointed that on two occasions I had booked lunch, only to find on arrival that it was pizza, garlic bread, and chips only.
No alternative menu, and very little in the way of side salads.

Afternoon Tea is prepared in the mornings - hence the pre-order - so the offering is underwhelming and dry.

The Restaurant and Bar Staff are young, friendly, and interested in progressing their roles.

The Spa and Gym staff manage the Spa and Gym facilities for members and visitors brilliantly: the Therapists and Gym manager are superb.

It is the dreadful state of the pool changing rooms and pool area that are so dirty, affected by serious limescale buildup, deteriorating tiling, with an overall depressing feel.

I do not use the showers now owing to their appearance and lack of cleanliness!

The poolside loungers are filthy and there is no space is available for post-treatment relaxation.
This area could accommodate 4 relaxation pods to easily overcome this!

All these comments have been fed back to Head Office and the Manager, but apparently no changes can be made this year as there is no budget!

An on-site maintenance team could keep on top of things rather than leave it for 10 years without, blaming the state of these areas on the age of the development!

. . . I do hope the Management upgrades as soon as possible to reach the high standards Audley Dene deserves for all!

I’m hoping the recent merger can help.

— Further to your response - thank you - I did meet with the Manager, and he told me the budget allowed for a new Restaurant carpet this year and perhaps the sanding of the floor in the Spa. The flooring has been put on hold as the quote is too expensive.

All the photographs I took addressing a handful of the issues remain the same. No update in interior finish, maintenance, or cleaning.

I continue to feel embarrassed referring friends to the Spa with the changing areas/showers/poolside loungers looking and feeling so grimy.

I repeat all this as I’m surprised at the lack of interest in sprucing up the Spa and Bar areas.

Walking me through the “updates” will be a repeat of my meeting with the Manager.

No change!

31 August 2025
Unprompted review
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Reply from Audley Villages

Thank you for taking the time to share your feedback. We’re very sorry to hear that your recent experience at Chalfont Dene did not reflect the high standards we expect to uphold across all our villages.

We understand our General Manager has met with you directly to walk through the points you raised, and we have already made steady progress on several of these areas. We continue to review and address feedback carefully, as it helps us to prioritise improvements that make a real difference to everyone who visits.

Should you wish to see the progress made so far, please do get in touch and we would be more than happy to arrange a follow-up meeting.

Rated 5 out of 5 stars

Lovely afternoon tea

Lovely afternoon tea

28 August 2025
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Reply from Audley Villages

Thank you for your review, we are pleased you enjoyed your Afternoon Tea with us.

Rated 5 out of 5 stars

Very good sales manager

Very good sales manager
She told us everything as it was and it was all beautiful
Seriously considering buying

27 August 2025
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Reply from Audley Villages

Thank you, for your lovely feedback. It’s wonderful to hear that our sales manager provided you with clear and honest information and that you were impressed by what you saw. We’re delighted to know you are seriously considering making Audley your new home.

Rated 4 out of 5 stars

Second visit. More areas to view. More detail

Enjoyed sitting with a pot of tea in the communal area and viewing who comes and goes. Friendly set up. Not inquisitive! Presentation was good. Covered a lot of information without overloading the detail.

27 August 2025
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Reply from Audley Villages

We are so pleased you enjoyed the relaxed atmosphere of the communal area and found the presentation both informative and well balanced. It’s great to know the friendly feel of the village came across during your visit.

Rated 1 out of 5 stars

What on earth is the point of these reviews?

It is you who need to improve! What on earth is the point of reviews from Visitors?!!!
What you want to read when you are considering this, are reviews from residents, with experience of living there. Is there some reason why residents do not feel free to comment?
This is based on a genuine experience of reading some of your website. Useless!!!

24 August 2025
Unprompted review
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Reply from Audley Villages

Thank you for your feedback. We receive reviews from both owners and visitors - both perspectives are valuable to us. When visiting one of our villages, prospective owners are always welcome to meet directly with current owners to hear first-hand what life is really like.

Rated 5 out of 5 stars

Our visit to the Audley Village at Stokenchurch

We were impressed with the public / general areas - the apartments were well appointed and the external areas complemented this development. We need to get our heads around apartment living

20 August 2025
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Reply from Audley Villages

Thank you for your thoughtful comments. It’s wonderful to hear you were impressed with both the apartments and the surrounding areas. Moving to apartment living can be a big change, and we are always happy to help answer any questions as you explore whether it’s the right step for you.

Rated 5 out of 5 stars

Visit Wycliffe Park Stokenchurch

We attended Wycliffe Park and were greeted with our designated parking place. Tony was prompt, friendly and courteous. He allowed us plenty of time to explain our position and expectations. We had a very detailed conversation about the costing structure. We had the opportunity to look at two apartments as we were visiting to get an impression of what Audley can offer. We finished with a nice lunch and will be following up with a second visit in a few weeks.

22 August 2025
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Reply from Audley Villages

Thank you for sharing such detailed feedback. We are delighted to hear that Tony made you feel so welcome and took the time to answer your questions thoroughly. It is great to know you were able to view the apartments, enjoy lunch, and get a clear understanding of what life at Audley can offer. We look forward to welcoming you back on your second visit.

Rated 4 out of 5 stars

I really enjoyed my trip to Audley

I really enjoyed my trip to Audley. Claire who showed us around was very attentive and welcoming. The apartment was equipped to a very high standard.

14 August 2025
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Reply from Audley Villages

Thank you for your kind review. It’s lovely to hear that Claire made you feel so welcome and that you were impressed with the high standard of the apartment. We will be sure to pass on your comments to Claire and the team.

Rated 5 out of 5 stars

A pleasant afternoon in beautiful surroundings and good company.

The charming lady who showed me round, she covered most things I wanted to know and answered succinctly all the questions I asked. Everyone was so friendly and helpful.

14 August 2025
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Reply from Audley Villages

Thank you for sharing such lovely feedback. We are so pleased to hear that your tour was both thorough and welcoming and that all your questions were answered clearly.

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