Auto AXS Reviews 

93
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

I recently purchased a fully specced-out GLC Coupe through AutoAXs, and I couldn’t be happier with the final result. The team added some incredible customizations, including red brake calipers,... See more

Company replied

Rated 5 out of 5 stars

Brought my new car from junior back in late December. Found him very knowledgeable and was not pushy for the sale in anyway. He managed to transport the car before Christmas as promised to me , and it... See more

Rated 1 out of 5 stars

Bought a car in may and had no end of problems with it! Has been in the garage more than I have drove it! Still in the garage and no idea when or if will get it back! Terrible as i had said i needed... See more

Rated 5 out of 5 stars

I just want to thank the Auto Axs team for your support in getting the best rate of finance in the country for me and ensuring such a smooth transactional process in buying my new VW! I couldn’... See more

Company replied

Company details

  1. Used car dealer
  2. Car dealer
  3. Motor vehicle dealer

Written by the company

Auto AXS online vehicle retail is designed to improve your car buying experience by bringing the dealership to your doorstep. You have access to our online showroom and personalised vehicle concierge service, enabling you to take control of the wheel and journey through your purchase entirely online. This means you can sit back on your sofa whilst we do all the leg work and give you peace of mind with the Auto AXS Quality Guarantee.


Contact info

3.7

Average

TrustScore 3.5 out of 5

93 reviews

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3.7

All reviews

(93)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

The Best Car Buying Experiences I’ve Ever Had!

I just want to thank the Auto Axs team for your support in getting the best rate of finance in the country for me and ensuring such a smooth transactional process in buying my new VW!

I couldn’t have had a better experience! I’ve already recommended all my family to buy there next car from this exceptional car dealership.

Absolutely top quality service and the car was mint!

Thank you again!

27 May 2024
Auto AXS logo

Reply from Auto AXS

Thank you Cordelia, you are very welcome and look forward to serving other members of your family too!

Rated 5 out of 5 stars

Junior went above and beyond for me I had such a pleasant experience!

I recently purchased a vehicle through Auto AXS, and I must say, the entire experience was exceptional from start to finish. Junior really went above and beyond to ensure everything was perfect for me making the process seamless and stress free. He was incredibly knowledgeable, providing detailed information about each vehicle and answered all of my questions without pressuring me to make a quick decision. The attention to detail and genuine care for my satisfaction was evident throughout the whole process, I will definitely be recommending Auto AXS to my friends and family, thanks for such a pleasant experience!

26 May 2024
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Reply from Auto AXS

Thank you Lea.

You were a joy to deal with and your kind word are very much appreciated.

Rated 5 out of 5 stars

Very professional company

Very professional company, Junior and the team here are top class. The team kept me updated every step of the way and assisted in sourcing a vehicle that met my spec and price range. The final car I collected was show room quality and immaculate in every way. Would highly recommend their services for the future.

20 May 2024
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Reply from Auto AXS

Thank you for your kind words Anthony. It was pleasure serving you.

Rated 5 out of 5 stars

Junior was great throughout and…

Junior was great throughout and answered questions no matter what time of the day, The car turned up looking better then what I thought it would. It took longer then expected but i think it was worth the wait

1 May 2024
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Reply from Auto AXS

It was an absolute pleasure serving you. Thank you for your kind words.

Rated 2 out of 5 stars

Not happy with the service

The experience was not pleasant at all, bought the car in feb,but didn’t get the car until end of april. Which I think is really bad,and unprofessional.I struggle to get by as my dad had stroke during the process, back in my home. I decided to cancel not long but junior promised to speak to the company director and they agree to refund 3month of my finance back. Which I appreciate. They said the don’t want me too loose the deposit. Up u til now I have receive payment of the 3pm to. They fob me off. And very discriminatory as am a woman who want.they car has been delivered but the problem in the car has not been fixed.. junior has been a not ben a good accounting sale manager to me.. he did not pick up my call, neither does he reply my message . Am really disappointed. I had already paid 2 month of finance before bringing the vehicle… pls I will implore people to go and see the car before buying .. I trusted junior.. but it was all to no avail…

16 February 2024
Unprompted review
Auto AXS logo

Reply from Auto AXS

Hello Miss Ayobami Brown,

It's unfortunate that you have resorted to spending your time to write a false review about our service to you.

We of course treat all our customers with the dignity and respect they deserve as we did you when you told us that you had a sudden bereavement in the family whilst your car was being prepared for delivery back in March and as such, you had to book an emergency flight to Nigeria at the end of the month, which was when your car was due to be delivered as scheduled, however, as per your expressed preference, we agreed to have your car delivered after you had returned to ensure you could take delivery, and NOT because there was anything wrong with you car as you seem to purport in your false review.

Our token good will gesture to avoid you suffering any financial loss as explained to you several times now, will only be ratified once the new side steps you've requested have been installed with your order closed out and you've also been informed about this item being currently on back order with no ETA from Germany.

We note, you contacted us several times asking for your account manager ehonwqs on annual leave and although he had limited access to emails he still responded equesting that you contact the after sales team who would deal with any queries you have in the meantime, which we note, you have not yet done.

Please feel free to contact us directly to express your grievances moving forward and we will ensure we respond in earnest to find a resolution.

Kindest regards.

Rated 5 out of 5 stars

Great Experience

Junior has been a great help! I can only praise Junior for taking time and having patience in finding us a car that ticks all our boxes. We were very particular with what we wanted and Junior was able to meet all our needs. Cannot be happier with our purchase and quality of the car we received. Highly recommend Auto AXS for your next car.

25 April 2024
Unprompted review
Rated 5 out of 5 stars

Junior Matthew was outstanding

Junior Matthew was outstanding. He gave me an amazing customer experience! He communicated well throughout the purchase and ensured that I had value for money. I love my car and its one of the best decisions and purchases I have made this year

26 March 2024
Rated 5 out of 5 stars

Auto AXS, a must if you would like a bespoke experience.

Auto AXS was able to find a car exactly to the specification I wanted within minutes. The service provides customisation options which most auto dealers do not provide as part of the price (within reason as far as I'm aware), and the quality of the customisation itself was of the highest quality. While I experienced a few hiccups along the way, these were out of control for the company itself and was due to supply issues. Overall I now have my dream car and couldn't be happier. Even when addressing a few teething issues with the car, in my case a speaker which had a strange vibration when playing music with heavy bass, Junior was highly attentive in making sure that the issue would be fixed ASAP. I would recommend Auto AXS for anyone interested in purchasing a vehicle, especially if you would like the car to be visually customised into what would be your dream car.

26 March 2024
Rated 5 out of 5 stars

Brought my new car from junior back in…

Brought my new car from junior back in late December. Found him very knowledgeable and was not pushy for the sale in anyway. He managed to transport the car before Christmas as promised to me , and it was in tip top condition as described wouldn’t hesitate about buying another vehicle from this company. 5 stars all the way .

29 February 2024
Rated 5 out of 5 stars

Amazing company

Amazing company! Junior was very informative and gave me updates about the car the whole time. Would definitely recommend
thank you again!

14 February 2024
Rated 5 out of 5 stars

Amazing service

Amazing service. They were readily available 24/7. Hands down an amazing company. Will surely be using again!

16 January 2024
Rated 5 out of 5 stars

Auto Axs offered us a very high level…

Auto Axs offered us a very high level of service, Junior went out of his way to give us the exact vehicle and spec that we required plus with all the extras that we chose. The extras did take longer than expected, but well worth the wait! We are over the moon with the car & the excellent finish. Thank you very much & Happy New year! 😃

23 December 2023
Rated 5 out of 5 stars

Definitely worth the wait

Definitely worth the wait! Junior was super helpful and made sure everything was done the way I wanted from the very beginning! The end result was AMAZING! Thank you so much AUTO AXS.

28 November 2023
Rated 5 out of 5 stars

Julian & Service

Julian found me my dream car and was excellent throughout the whole process.
I have already recommended Auto AXS and Julian to friends & family and they will be my first port of call for any future cars for us . Thankyou.

2 November 2023
Rated 5 out of 5 stars

Excellent service

I received an Excellent service from Junior, once I told him what I wanted along with my budget he got straight to work and within days he had found me the perfect car.
I got a few upgrades in terms of body kits so this had to be fitted, I received photos once each step has been made! Waiting for my car felt like a life time but junior was always patient and didn't get frustrated with the constant bombarding and questions.

29 September 2023
Rated 5 out of 5 stars

Amazing experience

Junior was brilliant, giving me several options for cars and following up with me. Junior made everything easy and kept me informed and answered my questions. The car was absolutely immaculate and everything I hoped for. Junior also followed up with me to make sure I got home okay as I drove the car a long journey home which was a nice touch. Highly recommend!

17 September 2023

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