Avoid renting from ACARENT. My experience was extremely disappointing. The vehicle already had numerous dents and scratches, yet at return I was accused of causing a tiny dent that could only be seen... See more
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Worst experience ever with a car rental. The staff is really rude. They try whatever they can to earn extra money, talking about 2000 euro fine if you cross not paved streets, finding every little scr... See more
We booked on DiscoversCars, so when I saw all the bad reviews afterward, we were worried… but in the end, the renting process, taking possession and returning of the car sent smoothly without probl... See more
We rent car in Zurich . In Zurich they work like Explore Vacation AG company name but same ACA RENT .Absolutely not professional service i don't recommend this company. They play bad game with your... See more
Company details
Written by the company
Auto Center Avola, società di noleggio auto presente in tutto il territorio Siciliano opera da anni nel settore.
Contact info
Catania, Italy
- 345 043 5467
- info@autocenteravola.com
- autocenteravola.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Everything went out without a problem…
Everything went out without a problem and the staff was very kind and helpful
AVOID LIKE A PLAGUE!! SCAMMERS AND THUGS
AVOID LIKE A PLAGUE!!!
Rude and aggressive staff. First we heard was: "you need to pay 650eur deposit, if you scratch the card I'll take the deposit, if you damage the car you'll have to pay 1000 euros"
When I questioned requirement of the deposit payment as we purchased full insurance at the time of booking, the little pathetic man behind the desk become very aggressive. However, as I am not easily scared, he went outside and came back with his colleague and asked me if "I want to have a go now?". As that didn't scarred me neither, he cancelled the rental and started to threaten me with the police. He said, you are the tourist in my country, and police will be happy to rough me up. Then they both left the office. I was quite happy to wait for the police but my girlfriend was very upset at that moment and for her sakes we left.
I am convinced that I would not see my deposit even that we paid for insurance and we would not damage the vehicle.
SCAMMERS AND THUGS - DO NOT YOUR HOLIDAY BE RUINED BY THOSE LITTLE PATHETIC EXCUSE FOR A MEN.
Be careful, scammers
Be careful, scammers, we paid €40 in advance and we only had to pay another 40 when picking up the car, but they charged us another 170 for insurance and picking up the car 30 minutes later, in addition to another €300 deposit that I'm still waiting for the return.
They are also rude, all scoundrels.
Cuidado, estafadores, pagamos 40€ por adelantado y solo teníamos que pagar otros 40 al recoger el coche, pero nos cobraron otros 170 por un seguro y recoger el coche 30minutos más tarde, además de otros 300€ de fianza que aún estoy esperando la devolución.
Además son unos maleducados, todos unos sinvergüenzas.
Very easy and quick returns :)
Very friendly and helpful staff in…
Very friendly and helpful staff in Heraklio airport. I got a new car too!
Very bad experience
Very bad experience. We arrived in the evening. Even from the first glance, you could see a lot of minor abrasions. According to the staff, we should take pictures of them. However, nothing could be seen in the photos after dark. There was a warning light on the dashboard, they said we should ignore it. After leaving, we discovered bad brakes, bad clutch.
When returning the car, it was clear from the beginning that they wanted to find a problem. I have never experienced so much time on the way back anywhere, we rent cars very often. Then they came up with an "abrasion" that none of us saw. And that they want 200 Euros. We do have our own excess insurance, but we have nothing to prove because there is no damage! However, due to the time pressure due to the departure of the plane, we have to pay 200 Euros, really for NOTHING!!! I highly do not recommend this rental company. Hostile actions and sightings! As I read in other reviews, this and other ways to get money from you are quite common. Be very careful with them.
Very good and nice car
AVOID!
I recently had an appalling experience with ACArent, and I feel compelled to share my dissatisfaction.
First and foremost, despite having a confirmed reservation well in advance, I arrived to find that no vehicle was available. This was incredibly inconvenient and caused significant disruption to my plans. The location looked more like a poorly maintained parking lot than a professional car rental service, which was the first red flag.
To make matters worse, the staff attempted to charge me additional fees that were not part of the original agreement. This felt like a blatant attempt to exploit customers in a vulnerable position. Their behavior was unprofessional and seemed deceitful, as they tried to pressure me into paying more than what was initially agreed upon.
Overall, the service was dreadful. The staff were unhelpful, rude, and their actions bordered on fraudulent. I strongly advise others to avoid this company at all costs. My experience with ACArent was the worst I have ever had with a rental service. This company should not be trusted with your travel plans.
Useless Malakas
I booked a car for 9:30pm on Monday 22nd of July. When we arrived the lady on the phone said sorry we received a booking in your name for 1pm that same day earlier, I said that’s impossible as my confirmation email & all confirmations from my booking email shows 9:30pm why would I book a car from Corfu airport before I’m even due to land in the country!.. would not recommend this stupid fools, lack of customer service, complete amateurs, I expect more from teenagers, need re training. Then she went on to re quote as we needed a car asap, she said it would be 400 euro. I said no thank you & got a very good deal with Avis for 300 euro, they missed the deal. Didn’t let it ruin my holiday.
Do not use these guys. Won’t even refund my 20 euro deposit about policies, ha what happened to treating customer fairly & following better customer service guidelines, this is why people dislike rental car companies.
Rent a car in Porto - Portugal
I've rented a car from this lovely car rental company and return the car some days ago, everything went perfect, really nice people, very easy to call the shuttle (5-10min) and the car was exactly what we needed. The team was very available even during our stay they contacted to see if everything was going well. We've never been treated so good and we rent cars in a lot of countries. I can recommend this company and i'm sure i'm using them again next trip to Porto. Thank you ACA Rent in Porto!!
AVOID.
Already know booking with ACA rent is a mistake. Waiting 1hr already . Still 4th in queue. No sign of anyone’s car. 1 lame employee who isn’t competent. Avoid….
Avoid like the plague
Avoid like the plague.
This company is dishonest and will rip you off.
They are a disgrace to the honesty of the Greek people and their heritage. Nobody at the airport to meet us. Charged us for damage which was clearly old damage from a previous rental.
dont rent
dont rent
had to pay extra insurance wich was more expencive than the car rent
Avoid
Overall bad experience with acarent.
Nobody to meet at airport and had to pay extra insurance. Don’t use
NIGHTMARE
Please be very careful, in fact, just don’t risk using this company, they also trade under the name Quattro. You WILL be ripped off. You have been warned !!!
Great service
So, I hired a car through VIP cars which I chose through kayak. When I arrived I collected the car from ACA rent which is directly opposite the airport. They were quick, efficient and gave me an upgrade. They charged only what they were due and I there was no silly debate about needing XS insurance. Great service for me :)
NOT COMMENTED THIS COMPANY!!!!!!
We rent car in Zurich . In Zurich they work like Explore Vacation AG company name but same ACA RENT .Absolutely not professional service i don't recommend this company. They play bad game with your deposit and don't send any documents what show for what they take money from your deposit and donde have con cantact with you. Read Google feedbacks there you see what can happen then you rent there car.
Even one star is to much
Even one star is to much! This compagny steels your money ! No show , no service, no car, no reply
Acarent / carjet Greece Athens
i've search on the internet 'renting a car without creditcard' They accept my money, and send me a contract. When i'm at the airport no one is picking me up. When i called many many times then they told me it is not possible to rent a car without creditcard. But 12 days later they did not pay back my money ! Thieves , fraud!
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