Auto Center Avola Reviews 

287
•
TrustScore 2 out of 5

1.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Avoid renting from ACARENT. My experience was extremely disappointing. The vehicle already had numerous dents and scratches, yet at return I was accused of causing a tiny dent that could only be seen... See more

Rated 1 out of 5 stars

Worst experience ever with a car rental. The staff is really rude. They try whatever they can to earn extra money, talking about 2000 euro fine if you cross not paved streets, finding every little scr... See more

Rated 4 out of 5 stars

We booked on DiscoversCars, so when I saw all the bad reviews afterward, we were worried… but in the end, the renting process, taking possession and returning of the car sent smoothly without probl... See more

Rated 1 out of 5 stars

We rent car in Zurich . In Zurich they work like Explore Vacation AG company name but same ACA RENT .Absolutely not professional service i don't recommend this company. They play bad game with your... See more

Company details

  1. Car rental company

Written by the company

Auto Center Avola, società di noleggio auto presente in tutto il territorio Siciliano opera da anni nel settore.


Contact info

1.9

Poor

TrustScore 2 out of 5

287 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.9

All reviews

(287)

13 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

THIS IS A FRAUDULENT COMPANY

THIS IS A FRAUDULENT COMPANY! They gave different amounts for a down payment both in email, on the phone, and in person. They then finally agreed to an amount, they returned the deposit days later only to make a FRAUDULENT charge on my card a month later for 200euros. The car rental didnt even cost that much. I had the full insurance and this charge still occurred. They also wanted to charge for a cleaning fee because the car had dirt on the outside.

21 February 2024
Unprompted review
Rated 1 out of 5 stars

Be careful with this company

Be careful with this company. Aca Rent, rentacar in Marrakech cancelled my reservation and gave my car to another customer because I got late one hour due to some flight delay and time at pasaport control. When I went out nobody was waiting for me. Aca Rent and Discover car replied that they dont refund any amount because I got late 1 hour! And that is one of the reason that you cant be refunded by provider. Simply unbelievable and awful

28 December 2023
Unprompted review
Rated 1 out of 5 stars

CACARENT THIEVES!

THIEVES!! DO NOT USE THIS CORRUPT COMPANY! They deserve 0 stars. We booked a car at the CATANIA AIRPORT office and upon arrival were informed by a woman at the desk that we must pay a €10 fee for cleaning or return the car in the “immaculate condition it is in now”. She told us “it’s a new car”. Never have we ever had to pay a cleaning fee before and I believe all other rental companies include this within the rental charge. When we arrived at the car, it had 22,000 km on the clock (so not “new” at all), had several scratches, some dents, the wheels were damaged and it was covered in drops of dried water and also had a splat of bird poo, so also not “immaculate” at all! The woman was rude when we told her we shouldn’t have been charged the €10 as the car was not clean and she said “well, I can’t tell the birds not to poo”. Inside, the car was quite dirty and stank of stale cigarette smoke. Two days later we needed to use the windscreen wipers, but guess what? No water!! So we then had to go to a petrol station to top it up ourselves.
Upon returning the car, the same woman with a bad attitude inspected the car and charged us €122 for a very light, practically invisible hairline scratch which was likely already there upon collection!
I will NEVER USE ACARENT (cacare nt) AGAIN. The staff are rude and they will charge you fees that no other rental company does. YOU HAVE BEEN WARNED!! This company will be reported to Discover Cars, the broker who uses them.

26 December 2023
Unprompted review
Rated 1 out of 5 stars

The worst car rental company in…

The worst car rental company in Catania. I have been renting cars from Catani Airport for many years, but this was the worst experience I had so far. They charged me out of our penalty (£50), because I was 1 minute late. They also tried to charge again when giving back the vehicle for a silly reason. The costumer service is awful, they were very rude and disrespectful. Avoid as much as you can!!

11 October 2023
Unprompted review
Rated 1 out of 5 stars

Avoid this company

Avoid this company ! We rented a car from this company on a recent holiday in Sicily. We returned the car yesterday and after one of the representatives had inspected the car we were told that there was a new scratch on it and we would have to pay 366 euros. They then showed us a photograph ( supposedly of the car we had rented ) which showed a small scratch on the car. However, my wife had taken photographs of the car just before we went to the office and there were no scratches. Their response was that the photos must have been taken before the damage was done. We then insisted that the rep should go back to the car with my wife to check. There was no scratch and they apologised for the mistake. It seems fairly obvious that this was a scam - how could she have photographed a scratch that wasn’t there ? I booked the car through Zest ( an agent in England ) and shall be reporting my experience to them. I have you Zest before and have never had any problems.

14 September 2023
Unprompted review
Rated 1 out of 5 stars

ACARENT: What a steal

Please be careful with ACARent Morocco, if I have the chance, I will give them no star
I rented from ACARENT Morocco for 1 month, I called them to return it one week earlier, and they agreed and came and picked up the car from my house and promised me a refund within 7 days, but never did, I called ACARENT and they changed their mind and said they will not refund me.
Also, their cars are in bad condition, they gave me a car that needs service, the back windshield was a brook, empty of gas and had a lot of scratches and pumps everywhere in the car, The back right tire had a hole that any time can cause you problem if you are driving a long distance.
Also, ACARent Casablanca will take your deposit. they will find anything that existed in the car already and charge you for it. I suggest staying away from this company and going with international companies such as Budget, and Enterprise because they know how to treat customers right.

1 August 2023
Unprompted review
Rated 1 out of 5 stars

THIEVES

THIEVES! Don’t go with them, they will find something in your car when you do the check out and you will have to pay the 165 euros (even though you have paid an insurance with that covers damages for more than 200 euros). You have an administration fee of 75 euros. So you’ll pay 240 euros. Impossible to gall with them, they show you the picture they want to. This is literally a SCAM!

21 August 2023
Unprompted review
Rated 5 out of 5 stars

Autocenteravola

I rented a car from Autocenteravola srl a few months ago and I had a good experience. The staff was friendly and helpful, and the car was clean and in good condition. I would definitely rent from them again.

Overall, I would recommend Autocenteravola srl to anyone looking for a car rental . They offer a good value for the price, and the staff is friendly and helpful.

18 August 2023
Unprompted review
Rated 5 out of 5 stars

This company provides an excellent car…

This company provides an excellent car rental service... I had the opportunity to purchase their services during my visit to Milan and I was very satisfied with the experience... a lot of responsibility and friendly attention...

30 July 2023
Unprompted review
Rated 5 out of 5 stars

Autocenteravola Srl is a true gem in…

Autocenteravola Srl is a true gem in the car rental industry, and I can't help but award them a well-deserved five-star review. From their inception in 2013 to their current standing as a pioneering force in short and medium-term car rentals, their journey is nothing short of impressive.

What struck me immediately was their unwavering commitment to excellence and their deep-rooted passion for technology. This combination has propelled them to the forefront of the car rental sector. Autocenteravola's proficiency in harnessing technology has not only streamlined their own operations but has also set a new benchmark for the industry.

8 August 2023
Unprompted review
Rated 1 out of 5 stars

Not a good experience

We had made a reservation through discovercars for a 3 day rental in Corfu. When we arrived to the rental office, the worker told us, that a mastercard is not a valid credit card for them and therefore they cannot give us the car for the agreed price. They were helpful enough to give us a new offer, which was over double the price we had confirmed with discovercars. After that our rent would be 350 euros for 3 days. He said, that it is better for us because now our deposit would be only 500 euros, not 1100 euros. I told it doesn't matter, since we'll get the deposit back. He insisted that he was helping us, and it is better to lose only 500 euros, so I felt that he already knew they would find faults with the car in return. While we called the bank to check that everything was okay with the card, the man that had been handeling our rent just left. He had also told us, that they were only the middle hand, so while waiting I called to a number on our confirmation. On the phone I was told to accept the offer. After waiting a while another man came to the counter and again told us to pay 350 if we wanted a car. He even admitted he was the man I had just talked with on the phone. I don't know who played who, but I am very happy that we took our bags and found another rental. He did offer us a lift to the airport, but I trust my legs more. So would not recommend.

20 July 2023
Unprompted review
Rated 1 out of 5 stars

My experience with Acarent in Heraklion…

My experience with Acarent in Heraklion airport was horrible!!!
Firstly, there was nobody waiting for us at the airport for dropping us to the Acarent Stand.
Once we arrived there was a man asking us, why we weren't at the airport on time, but our flight had been delayed and the company had the number of the flight, and the man who supposedly had to pick us up left without checking our flight number.

Once we have to pick up the car, the car they gave us wasn’t the car I booked on the website (Toyota Aygo), it was very old and full of scratches!!!

And the day to return the car they wanted to make me pay €670 for 3 really subtle scratches made by a cat. It was very strange that the Acarent man noticed those 3 cat scratches at first sight and the soothsaver that were made by a cat when the car was already FULL OF SCRATCHES AND blows it's as if they went to the parking lot where I parked it and did something to the car to get more money. I couldn't notice the scratches because the car was already full of them.

10 July 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look