Auto Europe Danmark Reviews 

Reply from Auto Europe Danmark

Dec 20, 2023

Hej fru Schmidt,

Tak for din anmeldelse. Vi er meget kede af at høre om din negative oplevelse, da du hentede din bil i Palermo.

Vi forstår godt, hvor frustrerende det kan være, når tingene ikke går så godt som forventet, og vi deler din frustration. Vi stræber efter at sikre en problemfri oplevelse for vores kunder. Desværre har vi som biludlejningsmægler begrænset kontrol over personalet og processerne hos vores lejebilspartnere.

Ikke desto mindre vil vi gerne gøre alt, hvad der står i vores magt, for at gøre det godt for dig. Hvis du ønsker, at vi skal handle på dine vegne og kontakte Key 'n Go, kan du bruge nedenstående link til at kontakte vores dedikerede kundeserviceteam.

https://www.autoeurope.dk/customerservice/

Endnu en gang undskylder vi for det dårlige serviceniveau fra Key 'n Go. Vores kunders tilfredshed er det vigtigste, og vi vil bruge din feedback til at forsøge at forhindre lignende situationer i fremtiden.

Tak, fordi du tog dig tid til at dele din oplevelse. Vi håber at få mulighed for at betjene dig igen i fremtiden.

Med venlig hilsen,

Auto Europe

Reply from Auto Europe Danmark

Dec 20, 2023

Dear Mr Wagstaffe,

Thank you for your feedback. We’re very sorry to hear of your negative experience when picking up your car in London.

Not only do we understand how frustrating it can be when things don't go as smoothly as expected, we share in your disappointment. We strive to ensure a seamless experience for our customers. Unfortunately, as a car rental broker, we have limited control over the staff and processes of our car rental partners.

Even so, we would like to do everything in our power to make things right for you. Should you wish us to intervene on your behalf and contact Europcar, you can use the link below to reach out to our dedicated customer service team.

https://www.autoeurope.co.uk/customerservice/

Once again, we apologise for the poor level of service provided by Europcar. The satisfaction of our clients is paramount, and we will use your feedback to try and prevent similar situations in the future.

Thank you for taking the time to share your experience. We hope to have the opportunity to serve you again in the future.

Yours sincerely,

Auto Europe

Reply from Auto Europe Danmark

Jul 31, 2023

Hi. We are sorry you've had a negative experience booking with us. If you require our assistance - please contact our customer service: https://www.autoeurope.dk/kontakt/
tel: + 45 78 75 53 06.

Reply from Auto Europe Danmark

Jun 20, 2022

Hej Neel,

Det er meget uheldigt, at du mistede dit Mastercard, og jeg er ked af, hvordan det påvirkede din rejse.

Når det drejer sig om at skifte chauffør på en booking, kan dette gøres op til 48 timer før afhentning af bilen. Herefter er det ikke længere muligt at foretage justeringer af din booking, da der er regler, som er fastsat af leverandørerne, som vi er nødt til at følge.

Reply from Auto Europe Danmark

Apr 12, 2022

Hej Malcolm,

Tak for din anden kommentar.

Vi beklager at du ikke kunne finde det lokale udlejningsselskab Sixt i Budapest, havde du fundet frem til Sixt ville de også have haft en bil til dig. Som vores kundeservice team har skrevet til dig så modtog du før din leje 2 bekræftelses emails med din voucher som du skulle have læst og taget med til Budapest. Som vores kundeservice team også har skrevet til dig så tager vi altid telefonen så længe du ringer indenfor vores åbningstid, og jeg kan bekræfte at vi havde åbent på afhentningstidspunktet. Jeg kan se du også skriver at vi ikke svarer på dine emails, men jeg kan se at vores kundeservice team har skrevet til dig, samt har du også været i kontakt med vores nyhedsbrevs team da du har skrevet til dem, og til slut har vi også tidligere svaret dig her på Trustpilot.

Vi er naturligvis kede af at du ikke har haft den oplevelse du havde håbet på, men vi kan desværre heller ikke genkende det du har skrevet i dine to kommentarer.

Med venlig hilsen,

Thomas - Auto Europe

Reply from Auto Europe Danmark

Feb 17, 2022

Dear Anders,

Thank you for taking your time to leave us a review. Hopefully we will "see" you back for an updated reveiw, when the rental has taken place.

If you have any questions or concerns in the meantime, please do not hesitate to contact us.

Best Regards,

Thomas - Auto Europe

Reply from Auto Europe Danmark

Feb 4, 2022

Dear Mr. Christensen,

Thank you for taking your time to leave us a review.

I can see from our system, that we have had a file open and also have been investigating the matter with both you and the local supplier.

I can see that you unfortunately showed up at the local counter 3 hours late, and did not add any flight number in your reservation. As we write on your booking confirmation, It is very important to inform both the local supplier and Auto Europe in case of any delays, as the local supplier do have the right to cancel your reservation if you do not show up within a certain time frame. Unfortunately I don't see that any call was made.

You did indeed have zero excess included in your rental, covering in case of damages to the bodywork. I can see from your local rental contract that the insurance you accepted in addition also covered damages to tyres, rims & glass/windows. It offered extended roadside assistance, coverage in case of traffic violations and also included an additional driver, which I can see you did not add to the rental. All things that were not included in your original rental.

We are of course very sorry to hear that you are not satisfied with the rental, we always try out best to make sure that all rentals go as smooth as possible.
Unfortunately I cannot see that you contacted Auto Europe at time of pick up, nor during the 15 days you had the vehicle, it is therefore not possible for us to know or say exactly what happened at the counter and what was said. In our booking confirmations, we always make it clear that it is important that our clients contact us immediately in case of any issues, so that we can assist.

Again, as we do understand your are not happy and we do appreciate you taking the time to contact us, I have agree with my colleagues in Customer Service that we will issue a refund of 52,50 EUR equal to half of what you have paid to the local supplier. We do this an act of goodwill, with the hope that you can understand that we cannot refund the entire charge, since you with the local purchase had a lot of extra coverage's that were not included in your original rental.

Best Regards,

Thomas - Auto Europe