Awayholidays Reviews 3,408

Sadly our holiday was cancelled due to the problems in the Middle East. Natalie was extremely helpful our refund was processed very quickly. Very professional.

That gives me great confidence to book again with away holidays.

Thank you

Alex has been fantastic from start to finish. When our original destination unfortunately couldn’t go ahead, he was incredibly supportive in helping us switch plans smoothly. His communication throughout was excellent, keeping us informed and reassured every step of the way.

Brooklyn was very helpful in getting our holiday sorted due to the Middle East issue and answer all questions we had!! I would 100% recommend him! He is so friendly!!!!

I contacted away holidays firstly I was told to pay a deposit of 1600£ then was contacted and they said the hotel was unavailable so I requested a refund and booked another holiday with love holidays instead after not receiving the refund I called them back and dean the booking team asked me about a few questions regarding the new holiday I booked with love holidays he then said he can offer me the same holiday same price but it worked out I will get 2 weeks for the same money rather then 12 night I told him I had a none cancellation fee of 1800£ with love holidays so Im a unable to book with him as I cant cancel the other holiday with love holidays I will get charged he suggested I cancelled my credit card and therm will be no way love holidays can charge me for the cancellation fee he’s been here 10 years and said no travel agents can just take the money out of my account with out authorisation and persuaded me to pay 8500£ for a 2 week holiday with him witch I stupidly did and cancel my card witch I stupidly did one morning I’ve woken up and love holidays has taken 8500£ out of my account also so not rather then having 1 holiday booked I have 2 same dates same hotel with both none refundable what a mess I would no recommend awayholidays and think dean should be sacked pretty much scammed me into booking a second holiday witch was none refundable worse customer service ever just so he made his commission if I could give 0 starts I would

I had been looking on the internet for the specific Kandima Maldives holiday and was struggling to understand it. I of course went to Away holidays web site but had confusion regarding the Flights and also the transfers from Male to Kandima. I explained this to Ian and he was fantastic in helping us understand the issues and was extremely patient with us. He found us much better flights without such long stops halfway. He went well above expectation and made our understanding of our choice of holiday perfect. This level of customer service is extremely good and I look forward to working with Ian next time we book a holiday.
Many thanks Ian and Away Holidays.

Brooklyn arranged our holiday to the Maldives & he gave us 5* service. We were able to pay in instalments each day & he answered all our questions promptly. Everything ran smoothly with our 13 nights away & luckily we had booked a direct flight home so experienced no disruptions. This is the first time of using Away Holidays but we were very impressed with them. Thank you Brooklyn.

Rob was brilliant and very knowledgeable and made us both happy to book our holiday, thank you Rob.

I have booked a holiday for me and a friend to Bahrain. Rob who handled my enquiry was so very helpful and knowledgeable. He helped with questions I had and gave me some recommendations to do while there. Once paid the deposit there was a chance we needed to slide the departure date by a week. Again Rob was helpful and thankfully we didn’t need to change dates. Can’t wait to go to Bahrain in September

Rob was very professional polite and a pleasure to deal with an absolute asset to your business .

Thank you Rob , for your help and making this so straight forward

Jody Chamberlain

Rob is fantastic. His knowledge is great when booking the right family holiday. We have been booking with Away holidays for 10 years and the prices are always great 👍

Do not book with these absolute scammers!

Spoke to Brooklyn who was extremely rude and spoke down to me throughout all our calls. He gave me a quote and I asked for confirmation via email which he said he’d send but never did. This price was higher than the one I’d got on the website but he advised that deal was being removed that day. He then called back and had got the holiday cheaper but it meant I couldn’t have breakfast in the hotel for one day (very strange). Then suddenly I couldn’t have breakfast all days and the price had dropped by another £200. Brooklyn then kept calling me, pushing me to book despite me telling him I was working and then when I called back during his working hours, he’d gone home. I spoke to Joe and paid in full after he said that if I only paid a deposit, the flights/hotel would not be booked until I paid in full which I thought was very strange having always had confirmation after paying a deposit in the past (otherwise what’s the point in a deposit?!) AFTER PAYING, I got sent a bunch of terms and conditions I had to agree to but by this point I’d already committed. 48 hours later I hadn’t received any communication, no confirmation of payment, no invoice, no flight confirmation or holiday voucher as promised - ABSOLUTELY NOTHING! I called a couple of times and they said it was being processed but then told me they would not proceed with booking my holiday unless I paid more money!!! Interestingly the additional amount took the price to £3 less than the original quote, which also kept it £3 below the 8% increase requirement to get a full refund!!! The response I got to my refund request was abrupt, rude and completely dismissive.
I managed to get my money back but these people are scammers! They tell you a price so that you commit but that’s not the price you will pay!

Ian went out of his way to help sort a booking in the Maldives. Hotel availability was not great for the island resort I had chosen but Ian contacted the hotel directly and was able to sort things. He also spent a great deal of time to make sure there wasn't any better alternative for the dates and price I had in mind. He was very patient understanding and kind, thank you

Alex was great very knowledgeable and very helpful,very pleased so far with our booking looking forward to our travels 😀

Not the first time I’ve booked with Alex at away holidays always very helpful and easy to deal with would recommend to anyone

Always a pleasure dealing with Brooklyn at Away Holidays. Been dealing with him for quite a few years now & always gets good results.

Second holiday booked with Away Holidays. Alex is amazing. Very patient and understanding and looks after you from start to finish. Low deposit and doesn't push you to pay the remaining amount straight away. Let's you pay just before going. Very competitive, I've not seen the same deals out there cheaper!. Very thorough with his information and tells you everything you need to know. My advice to anyone who has had a bad customer service experience, to try him....you won't be disappointed. Thank you very much Alex for all your hard work.

Initially I wrote great review however know I feel like I need to amend this.
Yes the service at beginning was great and Rob was brilliant at finding me something but on reflection I rushed to it. Didn't get good a deal as I thought. I have tried emailing to ask questions but no response or not quick enough as when I booked and already gave my money.

2nd time booking with away holidays as they sorted us out with a holiday of a lifetime which was faultless in every way. Dealt with Brooklyn once again who makes everything easy and very helpful. 5 stars 🌟

Brooklyn was a pleasure to deal with and arranged our holiday ease! Would 100% recommend him and I have his direct number to refer friends and family too. Thank you so much Brooklyn

I booked a holiday with Brooklyn to Dubai leaving in 10 days. After paying the amount in full he let me know the flight had been cancelled. Brooklyn managed to change our flight in our favour and dealt with everything in a very efficient and professional manner. I wouldn’t hesitate in booking another holiday with him.