Awayholidays Reviews 3,408

Rob was extremely helpful when I called to enquire about holidays to the Maldives. He listened to what I wanted, explained everything clearly, and shared his own experience of staying at the resort, which was very reassuring. I’ve paid my deposit and will be sending the remaining balance this week. Great service, highly recommend!

We had an amazing experience with Alex booking our holiday! He planned our trip to Dubia perfectly and handled every detail. He was responsive, and found us great options within our budget.

Praveen from away holidays was excellent very helpful with a great price thanks

It was a best experience ever dealing with away holidays . They met all my requirements and found me incredible holidays deals . I like to say the lady who dealt with me her name was Natalie and she was amazing , she was 10/10 and was very helpful and very kind . She listen to what I needed and was so helpful and such a humble person that I can not explain in words . So Thankyou to Natalie for being a superstar and showing so much compassion and dedication.

Natalie was fantastic with our Dubai holiday, quick and prompt with query and best price! Would highly recommend and will use again

Excellent customer service. Brooklyn was exceptional and went through all the best options with patience and care. I would book through Awayholidays again!

Great experience with Rob at away holidays

My holiday request was picked up by Brooklyn who made the whole experience effortless. He was able to improve on the initial online quote and tailor the package more to our needs. Everything was documented and emailed for my review within minutes of the call. No hard sell or pressure to accept. Once we decided it was a go and replied to the mail he called back and provided options on down payment and final settlement that suited us best. Will definitely use Away Holiday's again

Neil is just amazing, I’ve used his services before and I’ll always use his services in the future. He’s so informative, attentive and knowledgeable. He’s an asset to the team.

Booked a NYE break for 10 days in Dubai we spoke with Brooklyn who was very knowledgeable and understanding of our requirements and explained everything and for the required budget.
Would I book with them again a big YES

Absolute shambles of a company.
Kept changing our flights, at last minute to, the flight back got changed couple days before we were due to fly, we apparently were expected to land in UK a day before we departed Zanibar!!! And admin could not see this? We will never use Away Holidays again, they were blaming the air line (Kenya Airways) and like wise, we feel they do this because the flights are cheaper for them, no reimbursement to us even though we paid extra for decent timings because having children (even though the flights were stupid hours). Joe who i dealt with on the telephone had a little attitude on occasions & communication was appalling. My advice would be to stay clear of this company.
Booking ref: 76393

Reference your reply, the flight company also said it was down to your company changing the flights 🤷‍♀️ so whos telling the truth!!

Brooklyn was really good, made the booking process so easy and straightforward. He worked hard to find the deal that was suitable for all our requirements. Overall great experience and communication, he followed up regularly and promptly.

Very poor support from Away Holidays when things went wrong

We booked a package holiday to the Maldives through Away Holidays, including flights and an overwater pool villa. Unfortunately, when serious problems arose, the lack of support and responsibility from Away Holidays was extremely disappointing.

On arrival, the overwater pool villa we had booked was misleadingly described. It was not located out in the ocean as shown in promotional images, but instead on a side path with no sea access and clear signage stating no swimming in that area. This completely undermines the purpose of booking this type of villa.

The situation then became far worse when we discovered used female underwear with a sanitary pad and pubic hair left in the room, along with a strong unpleasant smell. This was a serious hygiene failure and extremely distressing.

We contacted Away Holidays during our stay, speaking to a representative (the hotel manager also spoke to them directly). We were told the issue would be followed up — however, we never received any further contact or assistance.

The following day (which was my partner’s birthday), we were forced to move rooms, but only to downgraded accommodation options. By this point, two days of a five-night holiday had been lost dealing with issues that should never have happened.

The hotel offered two additional nights as a gesture for the lost time. However, when we asked Away Holidays for help adjusting our return, we were told that changing our British Airways flight would cost around £2,900. We were also advised that a “cheaper option” would be to abandon the BA flight we had already paid for and instead book a new Emirates flight with a longer stopover — at our own expense.

This was not a voluntary change. The extra nights were offered because the holiday we paid for was not delivered properly. Asking customers to pay thousands of pounds to make use of compensation is unreasonable.

Most concerning was that Away Holidays refused to take responsibility, repeatedly stating there was nothing they could do and directing us back to the hotel to arrange compensation ourselves — despite this being a package holiday booked through them.

Instead of receiving support from our travel provider, we were left to manage a stressful situation ourselves while on holiday.

Given the cost of the trip and the special occasion we were celebrating, the lack of ownership and customer care from Away Holidays has been extremely disappointing. I would strongly advise anyone considering booking with them to think carefully about how issues may be handled if something goes wrong.

Amazing service provided by Brooklyn who arranged a split stay holiday for us in Dubai and the Maldives. All the booking arrangements and connecting flights were seamless and we had a wonderful time. I highly recommend Awayholidays and will definitely use them again.

Excellent service from Praveen, booking was quick and easy as Praveen was very helpful and professional, would not hesitate to recommend Away Holidays and Praveen to family and friends.

Alex is great, got me a lovely deal on a Dubai holiday, all sorted and booked in 10 minutes, great service!

Brookln was absolutley excellent in helping me book my holiday to abu dhabi.Very polite and patient.Went through all the details of the holiday and flights,did not take more than 15 minutes.If booking with away holidays is this easy ,would definatley book again in the future .Thankyou again Brookly

This was our first time booking with Away Holidays and we booked a holiday for 2 adults to go to Bali. We had a great experience dealing with Brooklyn our travel consultant . He been very helpful and informative from start to finish . Guess we will be going back to them for our next holiday :-)

Great service from Praveen

I was helped by Rob, he was really informative and a big help in guiding through our booking process.
He also was able to offer advise and tips regarding the hotel and area, great service form Rob