My holiday request was picked up by Brooklyn who made the whole experience effortless. He was able to improve on the initial online quote and tailor the package more to our needs. Everything was docum... See more
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Just made our 6th booking with Away Holidays. Always found them very helpful, this time we dealt with Alex who we found to be extremely efficient in helping us find exactly what we wanted. We had a go... See more
Company replied
Brooklyn arranged our holiday to the Maldives & he gave us 5* service. We were able to pay in instalments each day & he answered all our questions promptly. Everything ran smoothly with our 13 nights... See more
Company replied
Second holiday booked with Away Holidays. Alex is amazing. Very patient and understanding and looks after you from start to finish. Low deposit and doesn't push you to pay the remaining amount straigh... See more
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Company details
Written by the company
Away Holidays is a UK based luxury holiday company with offices at multiple locations and headquartered at Iver, Buckinghamshire. The company is a part of the bigger Southall Travel Group and specializes in arranging affordable luxury holidays to global destinations. Backed with travel expertise for global destinations and strategic partnerships with vast network of suppliers developed over many years, Away Holidays endeavours to deliver the best in service as well as the prices. A UK based team of highly trained travel experts is available to book holidays, and the company operates a 24x7 service delivery centre. Bookings with Away Holidays are fully bonded by its ATOL license (5553) from the Civil Aviation Authority. The company runs exclusive offers for holiday packages to all worldwide destinations and offers highly competitive prices unavailable anywhere else. Call Away Holidays at 0800 408 8000 to book most lucrative deals for Dubai and Middle East, Mauritius, Maldives, Seychelles, Sri Lanka, Far East, USA and Pacific destinations. You can also browse the company’s website at www.awayholidays.co.uk.
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4.7
Excellent
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
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This was our first time booking with Away Holidays and we booked a holiday for 2 adults to go to Bali. We had a great experience dealing with Brooklyn our travel consultant . He been very helpful and informative from start to finish . Guess we will be going back to them for our next holiday :-)
27 January 2026
Unprompted review
Reply from Awayholidays
Dear Duane,
Thank you so much for sharing your positive experience with Away Holidays and your travel consultant, Brooklyn. It was our pleasure to provide the assistance you needed to make your Bali trip enjoyable and memorable.
Regards.
Away Holidays
Reply from Awayholidays
Dear Davies,
Thank you for taking the time to sharing your experience with us about the outstanding service that you received from Praveen. We are delighted to hear of your positive experience.
Regards,
Away Holiday
I was helped by Rob, lovely guy
I was helped by Rob, he was really informative and a big help in guiding through our booking process.
He also was able to offer advise and tips regarding the hotel and area, great service form Rob
1 February 2026
Unprompted review
Reply from Awayholidays
Dear Rebecca,
Thank you so much for the feedback regarding our staff member, Rob. We are glad to hear that you found his help informative and valuable in your booking process. Your experience is exactly the kind of service we strive to provide to our customers.
Regards,
Away Holidays
Excellent holiday service
I recently booked our holiday for 8 adults to go to Dubai and had a great experience dealing with Praveen travel consultant .
He was and has been very helpful and informative from start to finish .
This is our 3 rd time booking with away holidays and dealing with Praveen who has always gave us an excellent first class service at all times .
I would highly recommend booking with away holidays for a hassle free service from start to finish.
Thanks again
Jim
3 February 2026
Unprompted review
Reply from Awayholidays
Dear James.
Thank you very much for your kind words and for taking the time to write such a positive review about your experiences with Away Holidays.
Regards,
Away Holidays
Away Holidays
Away Holidays was recommended to me by a friend who had used them previously.
I dealt with a gentleman called Rob who was most helpful and extremely knowledgeable, also very polite.
He answered my questions and suggested hotels.
From start to finish he was a star 👍
2 February 2026
Unprompted review
Reply from Awayholidays
Dear Nicholas,
Thank you for sharing your positive experience with us. We are always thrilled to hear about the exceptional service our staff provides, and we are extremely proud of Rob for upholding our company's values.
Regards.
Away Holidays
Alex was very professional helpful and…
Alex was very professional helpful and friendly… he explained everything clearly to me will definitely book with him again
1 February 2026
Unprompted review
Reply from Awayholidays
Dear Maria,
Thank you for taking the time to share your feedback regarding your recent experience with Alex.We are delighted to hear that you found him to be friendly, professional, and helpful in explaining everything to you.
Regards,
Away Holidays
Rob helped from start to finish
Rob helped from start to finish! As I don’t like making phone calls he provided me a link to pay on line each time kept me informed of due date.. which was a big help as forget everything 🤣🤣 I have kept his number for the future as he was a huge help in all this thanks Rob
31 January 2026
Unprompted review
Reply from Awayholidays
Dear Natalie,
Thank you for taking the time to provide such positive feedback on the service provided by Rob. We always strive to make our customers feel comfortable and supported, and it's heartening to know that Rob was able to do just that for you.
Regards,
Away Holidays
Thanks Rob
Thanks Rob, we have had a great experience working with you. Super professional and fast. Very helpful.
31 January 2026
Unprompted review
Reply from Awayholidays
Dear Kimberiev,
Thank you very much for your positive feedback.
We are delighted to hear about your positive experience with our work process, and it was a truly rewarding experience for us as well.
Regards,
Away Holidays
Rob did a super job s
Rob did a super job sorting some flights and a hotel for me
31 January 2026
Unprompted review
Reply from Awayholidays
Dear Danielle.
Thank you for taking the time to send your positive feedback regarding the service you received from Rob. It's always a delight to hear when our team members provide excellent service, and we'll make sure to pass on your kind words to Rob.
Regards,
Away Holidays
Mauritius booking
Excellent service and communication from Praveen. Pleasant and informative. A pleasure👏🏻👏🏻👏🏻
30 January 2026
Unprompted review
Reply from Awayholidays
Dear Murphy,
Thank you very much for your kind words and positive feedback. It's extremely rewarding to hear about your excellent experience with Praveen.
Regards,
Away Holidays
Praveen has always been excellent
Praveen has always been excellent. 👍
29 January 2026
Unprompted review
Reply from Awayholidays
Dear Ian,
Thank you for sharing your positive feedback about Praveen. We are delighted to hear that his performance has been satisfactory and met your standards.
Regards,
Away Holidays
Shocking Customer Service
Booked a holiday to the JA Resort in Dubai for June 2026. Before I booked, I called and spoke to Ethan to find out if the all- inclusive package included the different restaurants. Ethan then sent me the details of the AI through email which was the full package. I then called and booked with Mason. A friend did then suggest that I double check as she had contacted other travel agents to find that their AI only included the buffet restaurants. I called and spoke to someone who was very short with me when I explained my situation! He put me through to Mason who told me the AI was basic and that I had booked with him and the fact that it was basic was in the terms and conditions. He was extremely rude to me. I was told the holiday was non refundable and it couldn’t be changed. I asked to be put through to complaints and he gave me 3 timescales of when they would get back to me - 15 mins, half an hour and an hour!! He did call later to tell me that the AI was not basic. However I received no apology. I will enjoy my holiday but will never book with Away Holidays again. I also relayed this story to a friend who was considering booking. A big customer service training course is required. Booking reference 79812
28 January 2026
Unprompted review
Reply from Awayholidays
Dear Anne,
We regret to hear about the communication issue and confusion regarding the details of the all-inclusive package of your upcoming vacation to the JA Resort and, more importantly, the customer service experience that you've had with our team.
It is concerning to hear that you were given incorrect information initially and not treated with the respect you deserve. We understand the importance of proper and polite communication, and we take these matters very seriously.
We would request you to kindly share the booking reference number with us in order to look into the matter on priority.
Regards,
Away Holidays
Neil was on the ball and answered all…
Neil was on the ball and answered all my questions in a timely manner, very courtious
27 January 2026
Unprompted review
Reply from Awayholidays
Dear Michael,
We are pleased to hear that you had a positive experience with our representative, Neil. At our company, we indeed strive to provide timely and efficient service to our customers. Neil will certainly be thrilled to know that his efforts are appreciated.
Regards,
Away Holidays
First experience booking with Away…
First experience booking with Away Holidays and no complaints. Holiday request and support provided promptly by Jeremy and all booked really easily! Mostly done over email but great customer service by phone as well! Hopefully the holiday itself is a great experience too!
27 January 2026
Unprompted review
Reply from Awayholidays
Dear Valued Customer.
We are delighted to receive your feedback, and we are glad to hear that you found my feedback useful. Jeremy's exceptional service indeed made the holiday booking process much more enjoyable and seamless.
We look forward to future bookings with your team, especially if the service is as commendable as this experience.
Regards,
Away Holidays
Jeremy from away holidays was amazing
Jeremy from away holidays was amazing! So patient whilst I changed my mind on the hotel 4 times and so helpful with the entire process. Have never had such good service when booking a holiday before. Will absolutely use Jeremy again and again!
27 January 2026
Unprompted review
Reply from Awayholidays
Dear Sabrina,
Thank you for sharing your wonderful experience with Jeremy from our Away Holidays team. We are truly delighted that his excellent service made a significant positive impact on your holiday booking process.
Regards,
Away Holidays
Great service provided by Rob
Great service provided by Rob in booking my holiday. Very knowledgeable, friendly person providing a competitive price.
25 January 2026
Unprompted review
Reply from Awayholidays
Dear Shakir,
Thank you for sharing your fantastic experience with us. We are thrilled to hear that Rob provided such excellent and helpful service for you. His commitment to offering the highest quality customer care is one of the many reasons our customers come back.
Regards,
Away Holidays
Trip to Mombasa
Booked trough Rob who was very helpful and service minded. Many thanks.
25 January 2026
Unprompted review
Reply from Awayholidays
Dear Valued Customer,
Thank you for taking the time to send in your feedback. We are delighted to hear that Rob was helpful and service-minded during your booking process. At our company, we always strive to provide excellent customer service, and Rob is indeed one of our dedicated team members.
Regards,
Away Holidays
EXCELLENT
Have been using Away Holiday for years and always been give 10/10 service. Rob is wonderful, very helpful and patient with the many changes and requests made. Would 100% recommend
25 January 2026
Unprompted review
Reply from Awayholidays
Dear Paula,
We strive to provide the best service to our loyal customers, and hearing positive feedback like this is heartening. Your satisfaction continues to be our main goal and we are delighted to hear that you have had a satisfying holiday experience throughout the years with Rob and the team.
Regards,
Away Holidays
Brooklyn is great I’ve been booking…
Brooklyn is great I’ve been booking with him for 4 years now he always has the best deals and matches any price given- highly recommend Brooklyn he always responds straight away via email/call unlike other agents you have to chase.
24 January 2026
Unprompted review
Reply from Awayholidays
Dear Nicholosn,
Thank you so much for taking the time to write about your experience with our travel agent, Brooklyn. We are extremely glad to hear such positive feedback. It's delightful to know that you've entrusted us with your bookings for four years and counting.
Regards,
AwayHolidays
Cannot thank Brooklyn enough for…
Cannot thank Brooklyn enough for efforts in organising our holiday. He was excellent in his advise and his patience trying to get us a holiday for 4 adults with different expectations wasn’t easy but he persisted and finally came up with a holiday we were all happy with. Thank you Brooklyn Will certainly be in touch when we are looking to book our next adventure.
24 January 2026
Unprompted review
Reply from Awayholidays
Dear Valued Customer,
Thank you so much for taking the time out of your day to write this wonderful note of appreciation. It was indeed a pleasure assisting you in organizing your holiday.
Regards,
Away Holidays
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