My holiday request was picked up by Brooklyn who made the whole experience effortless. He was able to improve on the initial online quote and tailor the package more to our needs. Everything was docum... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Just made our 6th booking with Away Holidays. Always found them very helpful, this time we dealt with Alex who we found to be extremely efficient in helping us find exactly what we wanted. We had a go... See more
Company replied
Brooklyn arranged our holiday to the Maldives & he gave us 5* service. We were able to pay in instalments each day & he answered all our questions promptly. Everything ran smoothly with our 13 nights... See more
Company replied
Second holiday booked with Away Holidays. Alex is amazing. Very patient and understanding and looks after you from start to finish. Low deposit and doesn't push you to pay the remaining amount straigh... See more
Company replied
Company details
Written by the company
Away Holidays is a UK based luxury holiday company with offices at multiple locations and headquartered at Iver, Buckinghamshire. The company is a part of the bigger Southall Travel Group and specializes in arranging affordable luxury holidays to global destinations. Backed with travel expertise for global destinations and strategic partnerships with vast network of suppliers developed over many years, Away Holidays endeavours to deliver the best in service as well as the prices. A UK based team of highly trained travel experts is available to book holidays, and the company operates a 24x7 service delivery centre. Bookings with Away Holidays are fully bonded by its ATOL license (5553) from the Civil Aviation Authority. The company runs exclusive offers for holiday packages to all worldwide destinations and offers highly competitive prices unavailable anywhere else. Call Away Holidays at 0800 408 8000 to book most lucrative deals for Dubai and Middle East, Mauritius, Maldives, Seychelles, Sri Lanka, Far East, USA and Pacific destinations. You can also browse the company’s website at www.awayholidays.co.uk.
Contact info
4.7
Excellent
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Natallie handled the inquiry…
Natallie handled the inquiry professionally and promptly She met our holiday requirements and would certainly recommend Away Holidays and services provided.
.
22 January 2026
Unprompted review
Reply from Awayholidays
Dear Valued Customer,
Thank you so much for taking the time to share your positive experience with us. We are very pleased to hear that Natallie was able to assist you in a prompt and professional manner and meet your holiday requirements.
Regards,
Away Holiday
First of all Niel was very pleasant to…
First of all Niel was very pleasant to deal with he had patience with my request kept me updated the quote was very good as well
Pleasurable experience with booking the holiday with away holidays
17 January 2026
Unprompted review
Reply from Awayholidays
Dear Sajal,
Thank you for sharing your pleasing experience with our team member, Niel. We're delighted to hear that he was able to provide you with the excellent service that we strive for. Patient, considerate and professional service is exactly what we aim for and we are glad Niel could fulfill that.
Regards,
Away Holidays
The Company and Alex
The Company and Alex, the travel consultant was recommended to me by a friend
Alex lived up to my expectations- extremely helpful and friendly, his knowledge of the destinations I wanted to visit, was second to none.
Alex, thank you for all your help and already looking forward to our next trip with your Company
22 January 2026
Unprompted review
Reply from Awayholidays
Dear Shailesh,
Thank you for taking the time to share such kind words about your experience working with our travel consultant, Alex, and our company. It truly brightened our day!
Regards,
Away Holidays
outstanding service and great value for…
outstanding service and great value for money- Ian was exceptional- we will be using him again- brilliant !
22 January 2026
Unprompted review
Reply from Awayholidays
Dear Mrs Minhas,
Thank you for taking the time to share your positive experience with us. We are delighted to learn that our services were up to your expectations and offered great value to you.
Regards,
Away Holidays
Once again Away Holudays has come up…
Once again Away Holudays has come up with the best service and price. Always professional and available for any questions. Alex has been superb and we will always use him to book our trips as will our family.
22 January 2026
Unprompted review
Reply from Awayholidays
Dear Wendy,
Thank you for taking the time to share your positive experience with Away Holidays. It is always great to hear such feedback.
Regards,
Away Holidays
Lack of customer care or no customer…
Lack of customer care or no customer care.
Let me start by saying for quite a number of years I had excellent booking experiences.
So I have put 4 negative reviews and sent numerous emails as I have been told to do.
Last one was in December,
Guess what no replies or telephone calls.
So :
I am asking again
What telephone number do I use to speak to customer care,
Who do I ask for in customer care.
Who writes the replies to reviews as I would like to speak with you.
Don’t ask me again to submit my booking reference number as I have done this in the past and still no communication.
Have you actually got a customer care dept.
So direct phone number please for customer care not email address as I have emailed on numerous occasions with no reply,
Thank you,
Chris.
6 July 2025
Unprompted review
Reply from Awayholidays
Dear Chris,
We sincerely apologize for the inconvenience you have experienced. We understand that you have been trying to reach us and we assure you that your concerns are very important to us.
Please be assured we do have a fully functioning and dedicated Customer Care Department who are committed to addressing all customer queries.
We request you to kindly share the booking reference number with us so that we can look into the matter on priority and resolve this matter to your satisfaction.
Regards,
Away Holidays
I booked an amazing 28 day holiday to…
I booked an amazing 28 day holiday to the Maldives with Brett. Brett was very helpful and answered all my questions effectively. He’s a great communicator and a credit to the team. I would really like to recommend Away holidays for your trips as the customer service is second to none thanks again..
21 December 2025
Unprompted review
Reply from Awayholidays
Dear Lorraine,
Thank you for taking the time to share your positive experience with our team member, Brett, and Away Holidays. We are thrilled to hear how pleased you are with the service you have received while booking your Maldives holiday.
Regards,
Away Holidays
Good service again from Rob
Good service again from Rob. Easy to deal with, good options and very competitive price
20 January 2026
Unprompted review
Reply from Awayholidays
Dear Valued Customer,
Thank you so much for taking the time to send this encouraging feedback about Rob. We are delighted to hear that you were once again pleased with his service and found our prices competitive.
Regards,
AwayHolidays
Holiday to Dubai
Saw the price online, Neil rang and honoured the quote in a pleasant and kindly manner. Turned out we booked with him last year too.
Great to be able to do all this on a Sunday
18 January 2026
Unprompted review
Reply from Awayholidays
Dear John ,
Thank you for taking the time to share your positive experience with us. It's great to hear that Neil provided the personalized and excellent service that he is known for, and that you appreciated the convenience of booking on a Sunday.
Regards,
Away Holidays
Alex has been great
Alex has been great. Everything was dealt with promptly and efficiently.
16 January 2026
Unprompted review
Reply from Awayholidays
Dear Valued Customer,
We are thrilled to hear such positive feedback regarding Alex's work. It's our goal to provide exceptional and efficient service, and we're glad that you felt Alex embodied those standards.
Regards,
Away Holidays
Excellent service
First time booking with away holidays . The service was fast and professional. Alex handled our holiday booking from start to finish and his service was excellent . Very polite and helpful
7 January 2026
Unprompted review
Reply from Awayholidays
Dear James,
Thank you for sharing your positive feedback regarding your booking experience with Away Holidays. We're truly delighted to hear your first interaction with us exceeded your expectations.
Regards,
Away Holidays
BROOKLYN WAS A PLEASURE TO BOOK WITH…
BROOKLYN WAS A PLEASURE TO BOOK WITH EASY AND PROFESSIONAL
16 January 2026
Unprompted review
Reply from Awayholidays
Dear Stephanie
Thank you so much for your positive feedback. We're glad to hear that your booking experience with Brooklyn was easy and professional.
Regards,
Away Holidays
This is second time Ihave dealt with…
This is second time Ihave dealt with Awayholidays and Brooklyn been amazing on both times giving us unbiased advice and the best deep possible
16 January 2026
Unprompted review
Reply from Awayholidays
Dear Ravi,
Thank you so much for taking the time to appreciate our team and for your positive feedback on the service provided by Brooklyn. We are thrilled to hear that you had such a great experience on both occasions.
Regards,
Away Holidays
I have used Alex at away holidays…
I have used Alex at away holidays again!! excellent service great price always gets me a great deal.
I can highly recommend and would not consider using anyone else going forward.
14 January 2026
Unprompted review
Reply from Awayholidays
Dear Michelle,
Thank you for sharing such a wonderful experience about your recent booking with Alex at Away Holidays. We are thrilled to hear that you found our service excellent and our pricing affordable.
Regards,
Away Holidays
Lovely to deal with
Lovely to deal with, did what he said he would do when he said he would do it. He was knowledgeable, friendly, helpful and efficient.
The offer was very competitive and based on this experience they will be one of the first companies I check with.
2 January 2026
Unprompted review
Reply from Awayholidays
Dear David,
Thank you so much for your kind words. We appreciate you taking the time to share your experience with us and the community.
Regards,
Away Holidays
Another successful booking!
Another successful booking with AwayHolidays, this time Brooklyn helped us. As always really efficient friendly service agents are always knowledgeable and quick to advise when enquiring about any aspect of the holiday of choice
13 January 2026
Unprompted review
Reply from Awayholidays
Dear Valued Customer,
Thank you for taking the time to share your wonderful experience of booking your holiday with AwayHolidays. We are delighted to hear that your involvement with Brooklyn and our team lived up to your expectations once again.
Regards,
Away Holidays
Brooklyn
Brooklyn
Booked with Brooklyn. We knew the location we wanted to go to (Dubai) but we are very indecisive about which hotel to choose. Brooklyn was very patient and phoned back when he said he would , giving advice and allowing us time to decide. Not too pushy. Thank you
12 January 2026
Unprompted review
Reply from Awayholidays
Dear Valued Customer,
Thank you for your kind words about our representative, Brooklyn. We always aim to provide our customers with a memorable and stress-free holiday planning experience, and we're delighted to hear that Brooklyn was able to assist you effectively.
Regards,
Away Holidays
Excellent
Looking for a holiday in the Maldives and came across awayholidays. Within minutes after submitting my request we got a call and Brooklyn our rep was very helpful and answered any questions we had . So we booked and looking forward to our holiday in may
11 January 2026
Unprompted review
Reply from Awayholidays
Dear Stephen,
Thank you very much for your positive feedback about our services. We are delighted to know that Brooklyn was able to assist you and answer all of your queries in a timely manner.
Regards,
Away Holidays
Brooklyn made arranging our luxury…
Brooklyn made arranging our luxury holiday to Dubai incredibly easy and stress-free. We got an amazing price with complimentary upgrades thrown in – fantastic value! Definitely using them again!
12 January 2026
Unprompted review
Reply from Awayholidays
Dear Satnam ,
We strive to ensure that our customers have a wonderful and memorable travel experience with us. Reading your feedback lets us know our efforts, concentrated on providing comprehensive travel arrangements that are both affordable and luxurious, are indeed effective.
Regards
Away Holidays
Booked with Brooklyn past 3 years now…
Booked with Brooklyn past 3 years now for our uae holidays always helpful and booking made easy
12 January 2026
Unprompted review
Reply from Awayholidays
Dear Rachel,
Thank you for taking the time to share your kind words about your experiences with Brooklyn Travel. We greatly appreciate your loyalty over the past three years, and we are pleased to know that you've enjoyed your holidays in the UAE.
Regards,
Away Holidays
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