AYP Healthcare Reviews 

27,857
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,350 reviews, reviewers consistently had a great overall experience with this company. Customers frequently mention that the medical items and products are competitively priced and arrive very quickly, making the entire purchasing process exceptionally smooth and efficient. People also find the online platform very straightforward and simple to navigate when placing daily orders and completing necessary health questionnaires. However, some customers also noted frustrating issues regarding order accuracy, specifically with receiving the wrong items or unexpected product substitutes in their parcels. Some reviewers were not happy with unexpected delivery delays and slow shipping times that significantly affected their travel plans and caused inconvenience.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting very fast dispatch times... See more

Order

Clients share ambiguous opinions on order processes, with many reviewers praising the straightforward online... See more

Service

People report high satisfaction with the service, praising prompt delivery and efficient handling of orders.... See more

Product

Users describe positive interactions with product, consistently highlighting excellent quality and items... See more

Price

Consumers find price to be very satisfactory, consistently highlighting highly competitive rates and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy to order once you fill out questionnaire. I am happy to have these tablets on standby as obviously you can’t purchase the original Syndol anymore and they are the only tablets that work if... See more

Company replied

Rated 5 out of 5 stars

Always a great experience with AYP. The pharmacist is consulting with me once a month to check my progress in my weight loss journey. The injections arrive on time and they cost much less than other p... See more

Rated 5 out of 5 stars

Having ordered before I placed another order but unfortunately it wasn’t delivered on time it said and after emailing them after 4 days my order hadn’t even been dispatched so I had the option to can... See more

Rated 5 out of 5 stars

I wanted an item that was out of stock. They informed me when it was back in stock and I was able to order it easily through the website. I have used this website before and was really pleased with t... See more


Company details

  1. #98 of 104 best companies in Pharmacy
  2. #16 of 16 best companies in Chemist
  3. #228 of 253 best companies in Health and beauty shop
  4. #107 of 114 best companies in Online Pharmacy
  5. #36 of 37 best companies in Online Prescription Medication Vendor
  6. #67 of 74 best companies in Weight-Loss Service

Written by the company

AYP Healthcare is an online pharmacy store offering medicine from top brands and delivering services to your doorstep. AYP Healthcare is a dedicated, family-owned pharmacy operating in a highly competitive environment and working with compassion. It aims to provide customers with hassle-free, on-time service. The company is run by a team of highly trained professional pharmacists with all the required clinical knowledge of the medicines.

AYP Healthcare

Written by the company

Free Delivery on orders over £40

Discover the AYP Healthcare Online Clinic

Confidential, professional care with clear pPrivate online healthcare from a trusted UK pharmacy, all in one place.ricing and no unnecessary treatment.

Access the AYP Healthcare Online Clinic for convenient, confidential treatment from home. Complete a secure online consultation, have your treatment reviewed by a qualified healthcare professional, and if clinically appropriate, your medication can be supplied directly by AYP Healthcare. From weight loss and men’s health to women’s health and everyday conditions, our Online Clinic makes accessing private healthcare simple. Visit AYP Healthcare today and explore our Online Clinic.

Contact info

Online Doctor & Pharmacy

Visit our Online Clinic for convenient, confidential healthcare,

4.0

Great

TrustScore 4 out of 5

28k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(27,857)

1,325 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Refund not received after 11 days now what should I do? I ordered 2 items on the 27th July and…

I ordered 2 items on the 27th July and I did'nt receive a dispatch note or a delivery date for 8 days. I emailed them to enquire about the delivery date, their reply was that they have a backlog and if do'nt want to wait I could request cancellation and Refund which I did on the 3rd August. It's 8 days now since the cancellation and REUND wax issued and
I have'nt received the REFUND. I wrote to them again yesterday and again I received the same answer that a REFUND was made and I have to wait for 3-5 days despite the fact that i have made them aware that it's now 8 days after their REFUND was made. I suspect that a cancellation was made without issuing a Refund. I am going to wait for another week and if a Refund is not received I will take a legal action. Very disappointed and will never use again.

3 August 2026
Unprompted review
Rated 1 out of 5 stars

not delivered to me although royal…

not delivered to me although royal mail delivered to another address

had to order again from another company

31 July 2026
AYP Healthcare logo

Reply from AYP Healthcare

We’re really sorry to hear this. It’s extremely frustrating to have an order marked as delivered when it has actually been delivered to the wrong address, especially when you then had to order elsewhere. We completely understand your disappointment and appreciate you taking the time to leave your feedback.

Rated 1 out of 5 stars

Delivery not even despatched 2 weeks…

Delivery not even despatched 2 weeks after order.

7 August 2026
Unprompted review
AYP Healthcare logo

Reply from AYP Healthcare

We’re really sorry your order was still not dispatched after two weeks. We understand how disappointing and frustrating that must have been, and we apologise for the delay and inconvenience caused.

Rated 5 out of 5 stars

Arrived promptly

Arrived promptly

30 July 2026
AYP Healthcare logo

Reply from AYP Healthcare

Thanks for taking the time to leave us a 5-star review! It’s great to hear that you were happy with your experience. We really appreciate your support.

Rated 5 out of 5 stars

Easy ordering

Easy to place order and fairly quick delivery

30 July 2026
AYP Healthcare logo

Reply from AYP Healthcare

Thank you for your 5-star review! We’re so pleased to hear you had a good experience with us. Thanks again for choosing AYP Healthcare.

Rated 4 out of 5 stars

Simple ordering and delivery

Simple straightforward ordering and efficient timely delivery.

30 July 2026
AYP Healthcare logo

Reply from AYP Healthcare

Thank you so much for the lovely review! We’re really glad you had a great experience with AYP Healthcare. We really appreciate your support and hope to see you again soon.

Rated 1 out of 5 stars

My order wasnt delivered

My order wasnt delivered, roysl msil said the address wasnt clear and i emailed them 4 days ago and had no reply at this moment in time

30 July 2026
AYP Healthcare logo

Reply from AYP Healthcare

We’re really sorry about the experience you’ve had with your order. We understand how frustrating it is to have a delivery returned because of an address issue and then not receive a response to your email. This isn’t the level of service we aim to provide, and we appreciate you bringing it to our attention.

Rated 5 out of 5 stars

Great price, long expiry dates

Ordered some eye drops which were much cheaper than a well known high street chemist. All 5 bottles had long expiry dates, in excess of 3 years. Very pleased, would happily use AYP Healthcare again

30 July 2026
AYP Healthcare logo

Reply from AYP Healthcare

Thank you for your 5-star review! We’re so pleased to hear you had a good experience with us. Thanks again for choosing AYP Healthcare.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look