Experience was better than expected. They followed up quickly on emails and checks. Packaging and delivery excellent. Website not as intuitive as it could be but overall glad I went with them
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
For my order this month the processing time was reduced meaning the delivery from initial order to when I received my items was much quicker.
Company replied
Reliable service and good price. Might have been slightly faster but that wasn't really a problem.
Company replied
Easy to order and delivery. Only problem is with the Libre 2 sensors have had 6 that do not work just says to apply new sensor. Received last Friday and the 1st one doesn't work. Have phoned Abbott... See more
Company details
- Pharmacy
- also in
- Chemist
- Health and beauty shop
- Online Pharmacy
- Online Prescription Medication Vendor
- Weight-Loss Service
Written by the company
AYP Healthcare is an online pharmacy store offering medicine from top brands and delivering services to your doorstep. AYP Healthcare is a dedicated, family-owned pharmacy operating in a highly competitive environment and working with compassion. It aims to provide customers with hassle-free, on-time service. The company is run by a team of highly trained professional pharmacists with all the required clinical knowledge of the medicines.
Contact info
160-164 Lancaster Road North, PR1 2PZ, Preston, United Kingdom
- 0800 048 7211
- sales@ayphealthcare.co.uk
- ayp.healthcare
4.0
Great
28k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 28% of negative reviews
Typically replies within 2 weeks
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Reply from AYP Healthcare
Thank you so much for your 5-star review! We really appreciate your support and are delighted to hear you had a great experience with us. We look forward to serving you again soon.
Excellent reliable service!
16 September 2026
Reply from AYP Healthcare
Thank you for your 5-star review! We’re delighted to hear everything arrived quickly and smoothly. We really appreciate your custom and look forward to helping you again.
Reliable service and good price
Reliable service and good price. Might have been slightly faster but that wasn't really a problem.
16 September 2026
Reply from AYP Healthcare
Thank you for your review! We’re pleased to hear you found our service reliable and our pricing competitive. We appreciate your feedback regarding delivery speed and will continue working to make our service even quicker. Thank you for choosing us!
Quicker delivery
For my order this month the processing time was reduced meaning the delivery from initial order to when I received my items was much quicker.
16 September 2026
Reply from AYP Healthcare
Thank you for your review! We’re really pleased to hear that the improved processing time made your order and delivery much quicker this month. We appreciate your continued support and hope to keep providing you with a fast and reliable service.
Reply from AYP Healthcare
We really appreciate you taking the time to leave us a 5-star review. It’s always great to hear when our customers are happy with the service they’ve received. Thank you for your support!
Refuses to send simple items
Refused to send 2 out of 3 items even though I wouldn’t have completed the order if I’d known I was only getting one of the things I needed.
15 September 2026
Reply from AYP Healthcare
We’re sorry to hear you were disappointed with your order. We understand how frustrating it can be when not all items are able to be supplied as expected, especially when this affects the reason for placing the order. We appreciate you taking the time to share your feedback and will take this on board as we continue to improve the customer experience.
Reply from AYP Healthcare
Thank you so much for your 5-star review! We really appreciate your support and are delighted to hear you had a great experience with us. We look forward to serving you again soon.
Reply from AYP Healthcare
Thank you so much for your 5-star review! We really appreciate your support and are delighted to hear you had a great experience with us. We look forward to serving you again soon.
Minus 5*
Minus 5*
Placed my order on 3 rd September as at today ( 22 September)still not received and money taken from my account straightaway. No apologies, explanations, nothing. Disgraceful service.
3 September 2026
Unprompted review
Reply from AYP Healthcare
We’re very sorry to hear about your experience. Waiting this long for an order without a clear update is understandably frustrating, and this is not the level of service we aim to provide. Please contact our customer service team with your order details so we can look into what has happened and help resolve this as quickly as possible. We sincerely apologise for the inconvenience caused.
Reply from AYP Healthcare
We really appreciate you taking the time to leave us a 5-star review. It’s always great to hear when our customers are happy with the service they’ve received. Thank you for your support!
Reply from AYP Healthcare
Thank you so much for your 5-star review! We really appreciate your support and are delighted to hear you had a great experience with us. We look forward to serving you again soon.
Reply from AYP Healthcare
Thank you for your 5-star review! We’re delighted to hear everything arrived quickly and smoothly. We really appreciate your custom and look forward to helping you again.
Reply from AYP Healthcare
We really appreciate you taking the time to leave us a 5-star review. It’s always great to hear when our customers are happy with the service they’ve received. Thank you for your support!
Reply from AYP Healthcare
Thank you so much for your 5-star review! We really appreciate your support and are delighted to hear you had a great experience with us. We look forward to serving you again soon.
Took a very long to arrive
Took a very long to arrive, parcel was damaged and the straps were not in the packet.
14 September 2026
Reply from AYP Healthcare
We’re sorry to hear that your order took longer than expected to arrive and that the parcel was damaged, with the straps missing on delivery. This is not the experience we want for our customers. Thank you for bringing this to our attention, and we appreciate your feedback.
Order not even dispatched after 16 days
Placed an order on 5th September and it's now 21st with no sign of the order. The checkout delivery option said 2-5 days.
I emailed them 13th September and after an initial AI response, a person replied on Sep 14th, they apologised, said there had been a huge backlog and it would be with me as soon as possible and that I would get an email notifying me of dispatch. It's now 21st and I still don't even have a dispatch email, 16 days after ordering.
Either this company is a scam, or incompetent/ over-committed but either way it's not good when dealing with medications that people need. I will be emailing for a refund and going through the hassle of another pharmacy which is very frustrating to do the whole consultation process and need to wait another week. But at least I know I'll get the goods at the end of it. If they don't refund I will be going via my bank.
5 September 2026
Unprompted review
Reply from AYP Healthcare
We’re very sorry for the delay and the frustration this has caused. We completely understand your concern, particularly when an order involves medication and you were originally advised of a 2–5 day delivery timeframe.
You should have received clearer and more timely updates after contacting us, and we apologise that this did not happen. If your order has still not been dispatched, please reply to your existing email conversation with your order details so our team can review this urgently and arrange the appropriate resolution, including a refund if required.
We sincerely apologise for the experience you’ve had.
Reply from AYP Healthcare
We really appreciate you taking the time to leave us a 5-star review. It’s always great to hear when our customers are happy with the service they’ve received. Thank you for your support!
Quick hassle free transaction and good…
Quick hassle free transaction and good quality product 👌
11 September 2026
Reply from AYP Healthcare
Thank you so much for your 5-star review! We really appreciate your support and are delighted to hear you had a great experience with us. We look forward to serving you again soon.
Reply from AYP Healthcare
Thank you for the 5 stars! We’re glad to hear your order arrived on time. We really appreciate your support and hope to serve you again soon!
Selling Out of stock!
Selling Out of stock!
8 days after the order it hadn’t arrived so sent a email and was told we have a backlog you ordered will be dispatched soon .
So I emailed them back and said do you mean you have no stock?
The answer was sorry we have no stock we have refunded your account money should be back in 3-5 days !
Not good enough!
Take my money straight away selling things you don’t even have then tell me I have to wait for my money ( disgusting)
I’ll never buy anything from them again.
18 September 2026
Unprompted review
Reply from AYP Healthcare
We’re very sorry for the experience you’ve had. You should have been informed much sooner that the item was unavailable, rather than being left waiting and initially advised that your order would be dispatched.
We completely understand how frustrating it is to place an order, have payment taken and then find out several days later that the product is out of stock. Your refund has been processed, and the 3–5 working day timeframe is the time it can take for the funds to appear back in your account after a refund is issued.
We sincerely apologise for the delay, the poor communication and the inconvenience this has caused.
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