Bakers Bands Limited Reviews 

293
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 130 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often noting that the straps are well-made, stylish, and comparable to original brands at a more affordable price. Many appreciate the wide selection of styles and colors available, allowing for personalization and choice. The delivery service is frequently highlighted as prompt and efficient, with many people receiving their orders quickly. However, some customers experienced issues with their orders, including items not arriving within the stated timeframes or receiving faulty products. A few other people also felt that some products, despite being advertised as high quality, were poorly made, discolored quickly, or had design flaws that led to breakage.

What people talk about most

Product

Users generally express satisfaction with the product quality, often highlighting stylish designs, comfort,... See more

Quality

People report positive experiences with quality, often praising the excellent quality of straps and finding... See more

Delivery service

Consumers find delivery service to be positive, with many praising the quick and prompt delivery of their... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers reporting fast processing,... See more

Price

Reviewers mention positive feedback about price, often finding products to be affordable and competitively... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Strap arrived but no instructions and no link for online. On the positive they added a replacement awl to replace the one supplied and I needed it as the one supplied was bent. I hope the replaced pin... See more

Rated 5 out of 5 stars

This is the second magnetic loop band I’ve had for my Apple Watch and I can thoroughly recommend it. Great product very stylish matches the colour of the watch itself. Easily slipped on and off stays... See more

Rated 5 out of 5 stars

First class service throughout. Ordered 4 watch straps of which one for for granddaughter which required links to be removed, emailed Gary at Baker Bands asking for instructions on how to do this, I... See more

Rated 5 out of 5 stars

Great customer service! Gary Baker has his customers’ satisfaction paramount. I ordered a watch band but when it didn’t arrive in the stated time I asked for the status of my order. He thought it wa... See more


Company details

  1. #120 of 131 best companies in Watch shop

Written by the company

At Bakers Bands, we know a thing or two about dressing up your smartwatch. We carry a range of straps for the Apple Watch and other smartwatches, keeping our clients in style. We specialise in bands and straps for smartwatches. We stick to our strength—and that’s focusing on offering top-quality bands & straps for smartwatches. Whether you’re an Apple Watch or Samsung Watch user, you’ll find a strap that suits your style & needs. And to keep everything interesting, we constantly update our collections with the latest bands—from solo loop & summer straps to genuine leather bands. Shop online with ease on our website. Browse through our website, and you’ll quickly find well-curated watch straps & bands. We have separate collection pages for products designed for Fitbit & Samsung smartwatches. And, of course, we put a premium on our Apple Watch bands. Whether you want genuine leather bands, Milanese loop bands or nylon sport loops for your Apple Watch, you’ll find a varied selection that will impress you. Enjoy looking at different options before buying one. Also, our website is Shopify ® Secure. You can rest assured knowing your data is highly encrypted as you check out. Your online orders and payments will be safe and secure. You can count on our customer support. Got questions about the products, shipping or returns? Feel free to contact us. Our email support is open Mondays through Fridays, from 8:30 AM to 5 PM. Kindly allow one to two working days for a reply.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

293 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(293)

130 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Better than Apple!

First time ordering! Will be ordering again! Perfect fit to my watch! Great Quality, better than Apple genuine ones which charge a fortune they do!! Will defo recommend this company!

30 January 2025
Unprompted review
Rated 5 out of 5 stars

Lovely watch strap

Lovely watch strap. First choice of colour was brighter than expected from website photo, but contacted Gary for exchange item and received with no quibbles.

Great seller and would definitely purchase from him again.

18 December 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service!

Fantastic customer service!! I ordered the wrong colour and had lost the receipt. The item was replaced without issue and very promptly.
You can't get better than that!
Massive thank you to Gary at Bakers Bands Limited.

6 January 2025
Unprompted review
Rated 5 out of 5 stars

Exchange …

I contacted Baker Bands after receiving my watch band only to realise I had ordered the wrong size. I requesting assistance with arranging an exchange but today have received an email to advise the size needed is on its way free of charge. Certainly can’t complain at the customer service from Gary. Much appreciated.

6 January 2025
Unprompted review
Rated 5 out of 5 stars

Ordered Apple Watch strap for my wife 4 Xmas

Ordered Apple Watch strap for my wife for Christmas. Wife wanted a different style. Emailed Bakers and requested an exchange. They responded very quickly and sent out exchange item next day.
Excellent service. Would definitely recommend.

6 January 2025
Unprompted review
Rated 5 out of 5 stars

Ordered over the Christmas period and…

Ordered over the Christmas period and shop wasn’t helpful with updates saying it hadn’t been dispatched but was delivered in 2 working days. When questioned on whether this had been sent I got a response straight away

6 January 2025
Unprompted review
Rated 5 out of 5 stars

Customer service at its best

Customer service at its best!
I cannot recommend this company enough!
They have a great website showcasing all of their products, of which so many to choose from. It was easy to navigate and order from.
I ordered a Christmas present but ordered the wrong one, so I messaged Gary at bakersbands to see if I could change it for a different colour. I got a reply within an hour and my new order confirmation email. The replacement was delivered the very next working day. I was so stunned how quick, easy and efficient Gary was. It’s unheard of these days. Thank you for such a pleasant experience.
I would highly recommend!
Thanks again.

31 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and product.- Starlight watch strap

I purchased an Apple Watch strap for Christmas without realising that I purchased the wrong colour. When I contacted Gary at Baker Bands to explain, despite exceeding the returns policy, Gary replaced the watch strap and sent the replacement item the next day without any quibble and FOC.

Excellent service and communication, the starlight watch strap is identical to the original Apple Watch strap. So happy.

I will purchase from this company again

31 December 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely worth 5 stars!!!

Absolutely worth 5 stars!!!

I had ordered the wrong size of Apple Watch strap for my son’s Christmas and contacted the company to see if I could return it. I received a very speedy response and although this was my fault entirely, I received a replacement a few days later. I cannot praise Gary highly enough. The customer service from this company is second to none!!

31 December 2024
Unprompted review
Rated 1 out of 5 stars

Hasn’t turned up.

Ordered on the 11th still no communication just a confirmation email of my order which is obviously automated. No reply to my email asking where my order is, they use a shop app to track but that also gives you no information what so ever. I’m pretty sure the band isn’t going to turn up and they’ll respond to this saying they don’t know what happened as they’ve sent it out.

Edit: Yes you responded when I posted a review and not before, we’ll see if it turns up.

11 December 2024
Unprompted review
Bakers Bands Limited logo

Reply from Bakers Bands Limited

Evening Dan,

Thank you for taking time to leave a review. I can see we have actually been emailing regarding your order tonight. As explained your order has left us (on Thursday last week). You selected the standard royal mail 2nd class postage option which at this time of year can take up to 5 working days. I would expect you to see your order any day now.

22/12 Update - Order tracking shows this has been delivered on the 19th.

Kind Regards,

Gary

Rated 2 out of 5 stars

Silicone Strap started degrading quickly

Silicone Strap started degrading after a few months of usage, with the metal sub frame showing through and catching as the months went on.

Emailed with pictures asking if this was normal and received no reply (1 month ago). Would’ve expected it to last longer and get a reply!

17 November 2024
Unprompted review
Bakers Bands Limited logo

Reply from Bakers Bands Limited

Thank you for taking the time to leave a review. We have checked our emails and cannot see anything from you. Please email us at sales@bakersbands.co.uk, and we will resolve this for you. Kind Regards,

Bakers Bands

Rated 2 out of 5 stars

Waiting for my order

Waiting for my order, they have linked with ‘shop’ app which should provide me with tracking information. No information or up date just stuck at Ready to Ship. Waiting for a reply to my request for an up date.

Why does it take 2 days to reply and up to 5 days to ship? In 2024 I would expect a much slicker and professional service

14 November 2024
Unprompted review
Bakers Bands Limited logo

Reply from Bakers Bands Limited

Thank you for taking time ti leave a review. We have looked into this and your order was placed on the 7th and shipped the same day. Hopefully this clears up any confusion. If you have any other issues please get in contact by emailing sales @ bakersbands.co.uk . Kind Regards Bakers Bands

Rated 5 out of 5 stars

Excellent service.

Excellent service.
First delivery disappeared in transit but a second strap was promptly despatched without question as soon as BB were notified the original order hadn’t arrived. Strap appears good quality and exactly as described, very pleased all round.

7 November 2024
Unprompted review
Rated 1 out of 5 stars

Avoid

Order confirmed at 12.59.
Order cancelled at 21.46, with the following message
“Your order has been canceled
Order # was canceled because we did not have enough stock to fulfill your order and your payment has not yet been refunded.”

23 October 2024
Unprompted review
Bakers Bands Limited logo

Reply from Bakers Bands Limited

Thank you for taking the time to leave a review. Unfortunately, on this occasion, we had a stock issue with the item you ordered.

If you would like to try another style strap on our website, please contact us at sales@bakersbands.co.uk for a goodwill discount code.

Sorry, we did not meet expectations.

Kind Regards,

Bakers Bands

Rated 3 out of 5 stars

Okay, but after 2 months…

Straps at affordable price. Purchase and delivery simple and straight forward.
I purchased a coloured leather iPhone strap in late August, now mid October and colour already degrading.
Bit miffed at that, but I suppose you get what you pay for.

12 October 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, delivery was FAST and any communication I had with the company was answered practically immediately. I would highly recommend buying from them 5*

5 October 2024
Unprompted review

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