Not having to do everything on line & speaking with a person who helped mixing & matching what I wanted was wonderful & so much easier than everything having to be done on line. Thank you for your se... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Not having to do everything on line & speaking with a person who helped mixing & matching what I wanted was wonderful & so much easier than everything having to be done on line. Thank you for your se... See more
Company replied
Everything worked like clockwork, delivery exactly as promised, I added a few extra boxes late was no problem. The recipients were all very praiseworthy as to what was in the boxes, I had to admit I... See more
Wanted to send something special to our relatives in NZ from uk. From ordering amazing hampers to delivery we had easy top class services. Most importantly our family absolutely loved their gifts. Tha... See more
Beautifully packaged gift box. Decent amount of items enclosed for the (sale) price. I'd chosen the Epic Hamper and unfortunately there was only one or two Epic beers in it-not sure why that was? It... See more
Company replied
At Batenburgs.co.nz, we're dedicated to creating memorable moments through our exquisite gift boxes and baskets. Explore our curated selection of luxury hampers filled with gourmet treats, fine wines, chocolates, and more. We take pride in delivering happiness and delight to your loved ones on every occasion.
245 Hinemoa Street, Birkenhead, Auckland, 0626, Auckland, New Zealand
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order online. Box of goodies looked fantastic and they even added extra.
Great for a social birthday " we celebrated a 60th " we our dear cousin
Thank you
Noeleen
Six items that were paid for were missing, including one more expensive item. Batenburgs blamed the courier company but it didn't look like the original box had been tampered with. I also thought if it was a courier error, then Batenburgs would have advised me of the courier response, but nothing. They did correct the mistake when I advised them that half the package was missing, but if I hadn't asked to see the box that was delivered, then I would never have known anything was amiss.
As always, the gift was delivered before time. Very impressed with the service.
Easy to order and delivered day before expected so was super happy about that.Beautiful gift which my nephew was delighted with.Will definitely use again and recommend to family and friends
First time I've used Batenburgs and will definitely do so again. Great service and products, thank you
Very quick delivery and an excellent gift box
Easy to use site, great process, quick delivery, fabulous product.
Found the website easy to use, and was posted out quickly. The recipient was very happy with her present.
Very happy and will use again.
I left my valentines gift late. The employee working on Feb 13th happily went out of his way after his shift that day to drop the gift package at my house nearby as I was unable to pick it up due to work. This was much appreciated.
Very good service and swift shipment of goods. Only negative was that the cute savoury cheese bites were substituted for shortbread bites - the recipient oves cheese but doesn't do sweets... Otherwise, very happy with the gift box of goodies!
Delivery was done on time and presentation was excellent 👍
all was well coordinated upto collection and so too the items.
The gift was well received by the recipient
You didn't deliver the gift and you didn't even reply to my email acknowledging our order, so I rang this morning and cancelled my order as . Won't be using your service again. Not reliable.
customer focused company well done on delivery.
It was easy to place an order from overseas. My brother loved the box of goodies. The reason I gave 4 stars and not 5, is that there was no option to pick a delivery date. I emailed my concern about delivery being too early. I received a reply and advised of new delivery date.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.