Bathroom Mountain - Basildon Showroom Reviews 173

Great customer service from Abdul Basit
As I had the item to return, he was very efficient and very professional how we dealt with my inquiry.

Show rooms have a lot to offer. Service was excellent, knowledgeable, friendly, and professional.
The products are quality
Delivery spot on.
No dramas.

I had a small issue with my item , but without delay or hesitation my issue was resolved and the missing parts were shipped to me next day ....I will definitely use this company again in the future as the aftersales service was 1st class.

Excellent and fast customer service, Narish helped with our order and very pleased with the outcome.

Good price and great value Jordan was very helpful when I had to report that my full order had not arrived on time , the next day postage had to be reimbursed ,which arrived very quickly. The remaining part of the order arrived within 2 days. Would definitely recommend this company and will use them again.

I am very pleased that i did choose Bathroom Mountain. Product variety is very good. Prices are better as well. I had next day delivery for big items (to my flat door too) and the following day (tomorrow) i am getting the rest of my purchase. Delivery time already booked. Excellent Customer services, Minahil did answer my email right away and helped me with second half of my purchase. Thank you all

not interested to buy it again too much headache
they didn't delivery what I order after few email then order comes first lot driver was -0 I mean bad .

The product was excellent

We ordered an en-suite bathroom through Lauren who was excellent.
Everything came as promised with in 2 days of ordering.
Well done Lauren and team!

It was a difficult start with three times being let down on delivery then I phoned Customer Services and spoke to a young man called Abdul who was extremely helpful and helped me all the way through keeping in touch texting me ringing me as to when it would be delivered he couldn’t have done more and if it wasn’t for him to be honest, I probably would’ve cancelled but it came and it’s a beautiful item and a big thank you to Abdul what an asset to your company

Honestly, what a breath of fresh air! The world we live in is filled with companies dodging blame, hiding behind terms and conditions and blocking entry via chatbots and automated calls where you need to pass through 4196 questions to speak to a human being.

Not Bathroom Mountain, fantastic experience right through the process, In store, delivery team etc fantastic. Error was actually madeby the team in that we got the wrong facing L-Shape bath. Not once did BM try to avoid resolving, only interested in supporting me in getting this corrected ASAP. (less than 24 hours later the new bath was with me and the old one collected.)

Thank you, honestly, you're in the 1% of companies right now that I would come back to time and time again, refer friends and family etc. Hat tip to you all

Great service from Sajeel. Sorted query quickly and satisfactorily

Customer service was great . Mr Harmain handled my issue smoothly and effectively. Definitely recommend this company.

I received a damaged radiator, damaged in transit I believe, emailed Bathroom Mountain and within an hour a replacement confirmation was sent, thanks Haider.

Great customer service.

I received my bathroom order. a toilet seat was broken. I contacted the bathroom Mountain. The customer service person "Junaid" answered the phone. after sending him a picture of the broken item, he replaced it straight a way. All I would say, I am very pleased with the service I received. The customer service Mr. Junaid handled the replacement of my broken toilet seat quickly and professionally. he was courteous, helpful, and kept me informed throughout the process. The replacement was arranged the following day without any hassle, and I greatly appreciate his excellent customer service. Farooq Aslam ( London)

A good range of products, all at very reasonable prices.
Next day delivery and notification one hour before when that would be.
I would thoroughly recommend Bathroom Mountain .

Mr Abdul. b Is very helpful. Second time I've received him during my Returns and he is very helpful and efficient! He made sure the delivery guy came the first time during a difficulty with my package and he made sure I got my refund and checked through everything to make sure everything was correct. Lovely guy!! Thanks again Abdul. Take care 🙌🏾🙏🏾🤍

Great value prompt delivery. Quick replacement of damaged parts. Would recommend this company.