Bax Music Reviews 

18,415
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 849 reviews, reviewers had a great experience with this company. Consumers frequently praise the exceptionally competitive pricing across a vast and varied range of musical instruments and professional audio equipment available online. Many enthusiastic shoppers find the digital storefront remarkably easy to navigate and genuinely appreciate the prompt, reliable shipping methods for standard orders. However, some reviewers were not happy with customer support, noting prolonged, frustrating delays when attempting to process product returns or secure requested refunds. A few other people also felt that customer communication was seriously lacking, specifically when dealing with missing packages, broken tracking updates, or incorrect product deliveries.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product availability and quality. While many consumers praise the... See more

Delivery service

Clients share ambiguous opinions on delivery_service, as experiences vary significantly between individuals.... See more

Price

Users describe positive interactions with price, consistently finding the costs very fair and competitive... See more

Order

Consumers find order experiences to be mixed, as opinions vary widely regarding the process. While many... See more

Service

Reviewers mention ambiguous feedback about service, with many highlighting reliable purchases, great prices,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love Bax Music. Always competive price wise - the one gripe I would have is that the delivery drivers often leave packages on view of the public which is obviously not very safe!

Rated 5 out of 5 stars

I have used BAX music several times. The prices are always very fair and delivery is on time. Their customer service responds very quickly. Theres really nothing negative i could say about them except... See more

Rated 5 out of 5 stars

Very good prices, very quick delivery, most items stocked or stick delivery from supplier. Great, easy to use website with useful suggestions to related items. Have used before. Will use yet again. V... See more

Rated 5 out of 5 stars

I ordered two different items separately, first a sire bass, it took a bit more than 10 working days as the stock was with the supplier. Customer service answered my question and I got the bass in per... See more


Company details

  1. Musical instrument shop
  2. Computer & Accessories store
  3. Computer Shop
  4. Hi-fi shop

Written by the company

Bax Music is your go-to online music store with more than 46,000 bits of gear and accessories in stock. Ordered before 10 PM? Receive delivery in 2-4 business days. Assortment More than 1,000 brands and a 21,000m2 warehouse packed with DJ and studio gear, headphones, speakers and lighting, and a mouth-watering and extensive selection of acoustic and electric instruments ready to put any beginner on the right path or equip any pro with their dream setup. Ordering Bax Music makes placing your order smooth and simple. Postage is completely free when you spend £199 or more and almost everything we offer comes with a 3-year warranty and a 30-day trial period. Also, all returns are free of charge. Payment Payment can be made via your preferred method, whether it’s debit card, credit card or PayPal etc. Helpdesk & Online Store Thanks to our clear product pages, any music maker and lover can quickly find what they’re looking for in our online Bax Music store. If you have any questions, Bax Music is available to answer them 6 days a week. You can always find us at bax-shop.com where 445 specialists are ready to help. We support your stage!


Contact info

3.8

Great

TrustScore 4 out of 5

18k reviews

5-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(18,415)

845 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I love Bax Music

I love Bax Music. Always competive price wise - the one gripe I would have is that the delivery drivers often leave packages on view of the public which is obviously not very safe!

19 June 2026
Unprompted review
Rated 4 out of 5 stars

So far so good

They ask for a review after a purchase which is nice. Website is a little clunky but the prices are the best anywhere I've seen. Waiting on delivery now and rather excited

16 June 2026
Unprompted review
Rated 1 out of 5 stars

Zeer gedaald! Dowhill...

NL: Dit was vroeger een uitstekende winkel maar het afgelopen jaar was afschuwelijk. Alsjeblieft, bespaar je geld en koop je spullen elders. Soms geen antwoord via customer service tot slechte retouren, alles gaat fout.

ENG: This used to an excellent store but the last year has been horrible. Please, save your money and shop elsewhere. Sometimes no answer via customer service to very bad return services, everything is going wrong there.

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Lovely online store

Lovely online store. Great deals. Glad their back in business. Quick delivery on my products. Always delivered with care. Thanks bax.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Solid supplier

I have ordered a number of items from bax over several years. They have always delivered promptly and the products are as advertised and at a good price.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Super

Super! Ordered 3 belt barriers on tuesday.. needed them for an event on Saturday and Sunday. It said they would arrive on thursday and they did! (just surprised by this as we live in the middle of nowhere in the west of Scotland and nothing ever arrives on time here!). Very well packaged and good quality items. And best price I could find online. THANKYOU!

11 June 2026
Unprompted review
Rated 4 out of 5 stars

solid choice

good experience with all the items i’ve bought. they regularly offers good deals and competitive prices.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

I've bought a few things from Bax

I've bought a few things from Bax. It's always been easy and there have been no problems.
Their pricing is competitive - just a little bit less than others - enough to nudge me towards them.
Highly recommended.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

I have always found BAX MUSIC reliable…

I have always found BAX MUSIC reliable with the quality of items and their competitive pricing. I would recommend them as they readily reply to all of my queries and also how easy it is to order items. They are on hand to give an answer if needed. I always look to BAX music first when considering my musical needs.

9 June 2026
Unprompted review
Rated 3 out of 5 stars

Good prices, bad deliveries

They have good prices, very competitive. Website is easy to use. However, on two big orders I had problems. The delivery of first one was late by many days, and for the second order months later, my order did not all arrive at the same time, causing me problems. I was offered small compensation

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Have bought from Bax before...

Have bought from Bax before and always great prices, easy ordering process and on time delivery. Not had to return anything so can't comment on that. Good B Stock items if you keep your eyes peeled ;) .

8 June 2026
Unprompted review
Rated 5 out of 5 stars

So far so good

So far so good, these guys have been recommended to me, just purchased the LV 50 Pa, looking forward to purchasing more

7 June 2026
Unprompted review

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