Bax Music Reviews 

Cant confirm expetience yet but good selection of all things music at a good price and an efficient website. I hope it s a tuneful xylophone!
Thanks!

So far so good, these guys have been recommended to me, just purchased the LV 50 Pa, looking forward to purchasing more

Great company to deal with, used several times for different items

I was looking for an E Bow at a reasonable price.
EBay was too expensive and the products weren’t brand new.
I found your website, ordered it and it’s going to arrive in 2 days!

Competitive on price often - never had any issues to date with orders

I have had the worst online shopping experience I’ve ever encountered with Bax Music - IT IS NOT WORTH THE RISK BUYING FROM THIS COMPANY, DO NOT BE TEMPTED!
To begin with, their website is not fit for purpose. It does not allow customers to use multiple gift cards in combination with discount codes, which forced me to place the order manually through customer service. What should have been a simple purchase turned into a drawn-out process taking over two weeks, involving repeated back-and-forth emails, delays, and extremely poor communication. This inefficient process ultimately led to serious errors on their side.
After all that, the order was eventually dispatched to the WRONG address, despite my correct address being clearly on my account. This was entirely due to Bax’s mishandling during the manual ordering process.
When I contacted customer service, I was told I had to wait for an “investigation” with the delivery company that could take up to three weeks before anything would be resolved — completely unacceptable given that the mistake was theirs.
Even worse, they refused to immediately send a replacement item, instead expecting me to wait while they attempt to recover a parcel I have no access to. This shows a complete lack of accountability and customer care.
Communication throughout has been extremely poor. I repeatedly had to chase updates, received generic responses, and at times no reply at all. Despite promises of escalation, there has been no meaningful resolution.
At the time of writing, I still have not received the item I paid for and I've had to open a dispute with Paypal to get some of my money back (also used £205 in gift cards which I had gotten for my birthday).
This entire situation has been caused by Bax Music’s own internal failures, yet they expect the customer to bear the consequences.
Extremely unprofessional, frustrating, and unacceptable from start to finish. I strongly advise others to avoid this company.

Headphones broke after 3 months and i feel with the cost involved should have been refunded or at the very least replaced.
I reluctantly accepted a repair and it took 2 months to repair.
Very slow and poor service leaving me with no drum headphones for 2 months.
I’ll stick to Amazon in the future.

I've only just started to buy musical equipment from this company, I have to say my experience so far has been excellent. I've used lots of other large companies to purchase my musical equipment in the past however Bax Music seem to have a bit more of a personal touch I certainly would recommend them to anybody and I'm looking forward to purchasing more equipment from them.

Always get great service from Bax Shop. Delivery is fast and prices are competitive. My go-to special effects store!

Poor communication and delayed delivery!

My items finally arrived, after being on a 24hr next day service, took 5 days, arrived with damaged packaging and missing screws, washers and bolts, emailed 3 times to no replies, unhappy and unlikely to ever use again.

Accident return policy shipping on time good service

Always had a great experience with Bax. Great product range and efficient delivery.

Fast, simple ordering process for rare item (KMI K701 Midi Expander), best price of all UK stores.

An expensive guitar was supposed to be delivered, but I have no idea what’s going on with the delivery. I’m very unhappy with the service. It’s frustrating to spend that much money and receive no clarity or good communication from the company. I'll have to ask for my money back.

Guitar came with a cracked neck, I'll have to fix it myself. Buyer beware I'll not be back.

Very competitive pricing, and excellent communications with regards to delivery.

Deliveries have always been well packed and arrived on stated date.

Highly recommended.

I bought a Gator bag 20 days ago and didn't receive it. The tracking clearly shows that the item is lost and not been delivered. Instead of issuing a refund, Bax decides to open an internal investigation leaving me with absolutely nothing? Do yourself a favour, shop elsewhere.

After reading all the reviews I thought they cannot be that bad. Wrong, absolutely horrible company to deal with. Ordered a used guitar on their website at a premium price that was advertised as being as new and with 1 piece maple top which is rare..
Came with multiple scratches and 2 piece maple top. They asked for photos which I sent then just blanked me for next few weeks no response at all from them. While I understand that condition like good can be subjective "as new" is not. Have dealt with all major guitar companies over a 60 year period this is the first time I have had a guitar unfairly advertised. Hard to do anything when they blank you.

Always great prices and service.
My go-to musical equipment supplier.