Booked with this company through TripAdvisor link for flight and hotel to icleand from UK arrived home today ... I did read some bad reviews after i had booked so was a bit worried but there was... See more
bedfinder
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See what reviewers are saying
I read some bad reviews on bedfinder after making my booking so was expecting something to go wrong. Nothing went wrong. I couldn't fault it. Great customer service. Very quick response with any qu... See more
Company replied
I had a few trips planned this spring, all of which are cancelled due to coronavirus. All of the companies I worked with are processing my refunds without hassle, except for one, Bedfinder. I am ver... See more
Bedfinder definitely had the lowest price when it came to booking a hotel room. Here were its downsides: 1) The customer has to pay for the hotel upfront. 2) The customer does not have the ability... See more
Company replied
Company details
Information provided by various external sources
We are an online booking agency within the Hotelplan Group and located in Zurich – Switzerland. Bedfinder provides accommodation for leisure and business travels and our portfolio includes more than 100.000 hotels worldwide.
Contact info
Sägereistrasse 20, 8152, Glattbrugg, Switzerland
- support@befinder.com
- bedfinder.com
Adverised as a hotel in kendal
Adverised as a hotel in kendal, lakedistrict. No such hotel and send confirmation through for a hotel in london. Cant get through to customer service
26 August 2019
Unprompted review
Reply from bedfinder
Hi Liam,
Thank you for your review. Our customer service agent will contact you regarding this issue to figure out what happened and to solve it as fast as possible.
Please accept our sincere apologies for any inconvenience this situation might have caused.
Larisa - bedfinder.com
Do Not Use This Company
I thought I was booking a room at the Wawona Hotel in Yosemite that had a private bath. The rate was high - about $350 per night, but I figured that was the going rate for a room with an en-suite bath. So I booked it. When my confirmation came back - after giving my credit card - it showed only a room - no bath.
Then I checked the Wawona directly and saw that their rates were around $150 per night for a room with no bath. (I wanted a bath, but there were no rooms available that had one).
So this company was charging me MORE THAN DOUBLE the going rate.
When I tried to cancel my reservation online, I saw there was no option to cancel a reservation. I was forced to call them. That’s when I realized that they are outside the United States. So I had to make an international call to cancel my outrageously overpriced reservation. And then to add insult to injury, they charged me $50 to cancel. I had only made the reservation 10 minutes earlier.
I will NEVER use this company again and urge you all to do likewise.
On the plus side, the gentleman that took my call was nice and professional.
26 August 2019
Unprompted review
Reply from bedfinder
Hi Gina,
We sincerely thank you for sharing your experience with us. We are sorry to hear you are unsatisfied with our cancellation policy and cancellation fees that we had to charge after you had to cancel this booking. We have reserved and paid your trip at the time of the booking, and therefore our cancellation policy already applies immediately.
We truly hope you understand our position.
And thank you for your positive feedback regarding our customer service!
Larisa - bedfinder.com
It was OK
It was OK, the réservation was made quickly and the service was as offered.
25 August 2019
Unprompted review
Reply from bedfinder
Hi Marta,
Thank you for your positive review! We hope you enjoyed your stay and we would like to welcome you as one of our happy customers in the nearest future.
Larisa - bedfinder.com
Hotel food is extreemly bad
Hotel food is extreemly bad. Although resevation was half board..but during breakfast and dinner any drink non alcholic including water is at extra charge.
24 August 2019
Unprompted review
Reply from bedfinder
Hi Farida,
Thank you for sharing your experience with us!
We are sorry to hear about this and we hope that despite this you had a chance to enjoy your stay.
Larisa - bedfinder.com
BEDFINDER F***ING TRASH
F*** bedfinder don’t ever buy anything from this third party their call center is one of the f***ing worst, i had to cancel my trip because of UNDISCLOSED INFORMATION that kept me from being able to check into my hotel so i tried to cancel my trips 4 f***ing months in advance and they would only give me 30% of my money back. never again will i use this messed up scam of a website and i can’t wait to see you guys in consumers court.
24 August 2019
Unprompted review
Reply from bedfinder
Hi Devin,
Thank you for your feedback, we are very sorry to hear about your bad experience. We have looked into your case, and it seems like you are indeed right about the missing information on the website.
I apologize for the inconvenience this delay caused, but we are going to make this right and will be in touch with you shortly.
Please be sure that it was never our intention to mislead you, and I hope you will give us another chance in the future to convince you of our services.
Viktoria - bedfinder.com
Great service.
22 August 2019
Unprompted review
Reply from bedfinder
Hi Vladimir,
We are happy to hear you liked our service.
We wish you a wonderful trip and thank you for choosing us!
Larisa - bedfinder.com
Reply from bedfinder
Hi Ana Victoria,
Thank you for your 5* rating !
We wish you a pleasant stay and look forward to having you back with one of your next trips.
Larisa - bedfinder.com
It was an ok experience
21 August 2019
Unprompted review
Reply from bedfinder
Hi James,
Thank you for your positive review and for choosing bedfinder.com,
Enjoy your trip!
Larisa - bedfinder.com
I tried to cancel my booking after 3…
I tried to cancel my booking after 3 minute I did it and they told me watevwr was my reason there was a penalty of Euro 50. Ticket was Euro 90.
THIS ATTITUDE IS TERRIBLY BAD. I WISH THIS WEBSITE CLOSE ASAP!!!
SHAME ON THEM
20 August 2019
Unprompted review
Reply from bedfinder
Dear Katia,
We would like to inform you that we have proceeded to process the full refund to the your card on 20th of August - it may take a couple of more days to appear on your card, thank you for your patience until it happens.
We would very much appreciate if you could give us a second chance so we can regain your trust.
Larisa - bedfinder.com
The vacation package was just want I hoped for
The return flight was delayed by 2hrs which added additional inconvenience. Otherwise, the vacation package was well worth the money.
18 August 2019
Unprompted review
Reply from bedfinder
Hi Steven.
Thank you for positive review. That is sad that you experienced a two hours delay, but we are happy to hear you left satisfied with you trip!
We hope to welcome you back as one of our happy customers in the nearest future.
Larisa - bedfinder.com
Hotel in Panama City Panama air to USA Fl
I have been waiting three days for bedfinnder to fix their booking error. I booked a hotel in in Panama City Panama. With air. They booked my air to Panama City FL in the US.
17 August 2019
Unprompted review
Reply from bedfinder
Hi Larry,
Thank you for your feedback, although we are very sorry that we disappointed you.
Unfortunately, there was indeed a technical glitch in our system regarding your booking. We have cancelled your reservation and processed a full refund to the card we had on file.
We apologize for the inconvenience and hope that you will give us another chance to convince you of our service and support.
Viktoria - bedfinder.com
Easy booking
16 August 2019
Unprompted review
Reply from bedfinder
Hi Wayne,
Easy usability has always been one of our key factors so it's great to hear you liked our service. Thank you for your review and we hope to welcome you as one of our happy customers in the nearest future.
Larisa - bedfinder.com
I booked into a nice apartment via…
I booked into a nice apartment via Google which was confirmed. As agent they booked me into a completely different hotel of a similar name. They blamed Google, cancelled the booking but I have not been refunded even though they accepted this was not my fault. Bad communications though they said I will be refunded I haven't been.
16 August 2019
Unprompted review
Reply from bedfinder
Hi Simon,
Thank you for your feedback, although we are sorry to hear we disappointed you.
Unfortunately, due to an error in our partner's system, your reservation was confirmed to the wrong hotel rather than the one you intended to book. We fully understand your frustration, and we apologize for the inconvenience caused.
We have proceeded to process the refund to the card we have on file already two days ago - it may take a couple of more days to appear on your card, thank you for your patience until it happens.
We would very much appreciate if you could give us a second chance so we can regain your trust.
Viktoria - bedfinder.com
Reply from bedfinder
Hi Sue,
Thank you for your 5* review! We are happy to hear about your positive experience with our service and we hope to welcome you as one of our happy customers in the nearest future.
Larisa - bedfinder.com
bad customer service
Got charged twice and customer service still hasn’t gotten back to my ticket about the issue and it’s been over 24 hours.
13 August 2019
Unprompted review
Reply from bedfinder
Hi Tammara,
We are really sorry to hear of the issues that you have experienced with this booking. We can confirm that we promptly reversed the amount charges back to your credit card account on 11th of August and it might take up to 10 business days to process. We are sorry for the inconvenience caused.
If you have any further questions or if there is anything else we can assist you with, please feel free to contact us.
Larisa - bedfinder.com
I don’t like the hotel
I don’t like the hotel, nobody take care about the guest, I asked the reception girl on building B,(she was Asian woman) to help me with printing my ticket but she didn't help and she had bad attitude، and many more bad things in that hotel (Wyndham Garden Niagara Falls Fallsview.) I had bad experience with this hotel
12 August 2019
Unprompted review
Reply from bedfinder
Hi Adel,
Thank you for your feedback, we are sorry to hear that the hotel let you down, this is very disappointing.
If you are still in the hotel, it may be a good idea to address your concerns to the hotel management personally. Or, if you wish, please send us an email with the details of the issues you encountered to support@bedfinder.com and we would be glad to forward it to our hotel supplier, so your complaint gets to the right place.
I hope that despite the difficulties you have a chance to enjoy your stay.
Viktoria - bedfinder.com
I'm not one to complete online reviews
I'm not one to complete online reviews, I must say I was a bit worried after reading the bad reviews. As well as the one's saying the site wasn't legit. I decided to take my chances as this was the only one that had a bed at the hotel my child wanted for his birthday. We checked in today with no issues and our room even came with some extras. This helped us give a wonderful birthday I will use this site again.
11 August 2019
Unprompted review
Reply from bedfinder
Hi Nat,
Thank you for your feedback, we very much appreciate you shared your experience with us.
We wish a happy birthday to your son - I hope you enjoyed your stay and had a chance to explore what the place has to offer!
We look forward to having you back with one of your next trips.
Viktoria - bedfinder.com
Read the cancellation policy
Read the cancellation policy. I had to cancel due to an unforeseen work commitment. It is still over a month before my holiday was due to begin, but a 70% cancellation fee applies upon deposit. Caveat emptor
7 August 2019
Unprompted review
Reply from bedfinder
Hi William,
Thank you for sharing your recent experience with us, although we are sorry to hear you are disappointed with our services.
As we secure the best rates possible, all our bookings are pre-paid reservations. We are obliged to pay for the booked services to our suppliers (hence the great rates), and we are afraid that has to reflect on our cancellation procedures.
We truly hope you understand our position.
Viktoria - bedfinder.com
9 accidental charges for starters!
7 August 2019
Unprompted review
Reply from bedfinder
Hi Robert,
Thank you for your feedback. However, I cannot find any previous communication between you and our customer service specialist team. Could you be so kind and contact our customer service at support@bedfinder.com with the details in case there is anything we can assist you with?
Thank you and we wish you an otherwise pleasant stay!
Viktoria - bedfinder.com
Reply from bedfinder
Hi Tami,
Thank you for your review. We are sorry to hear you are unsatisfied with our cancellation policy and cancellation fees that we had to charge after you had to cancel this booking. We have reserved and paid your trip at the time of the booking, and therefore our cancellation policy already applies immediately, which information is displayed on the booking form and the confirmation letter. It is displayed in our Terms & Conditions as well. We are obliged to pay for accommodation to our suppliers (hence the great rates), and we are afraid that has to reflect in our cancellation procedures.
We truly hope you understand our position.
Larisa - bedfinder.com
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