Booked with this company through TripAdvisor link for flight and hotel to icleand from UK arrived home today ... I did read some bad reviews after i had booked so was a bit worried but there was... See more
bedfinder
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I read some bad reviews on bedfinder after making my booking so was expecting something to go wrong. Nothing went wrong. I couldn't fault it. Great customer service. Very quick response with any qu... See more
Company replied
I had a few trips planned this spring, all of which are cancelled due to coronavirus. All of the companies I worked with are processing my refunds without hassle, except for one, Bedfinder. I am ver... See more
Bedfinder definitely had the lowest price when it came to booking a hotel room. Here were its downsides: 1) The customer has to pay for the hotel upfront. 2) The customer does not have the ability... See more
Company replied
Company details
Information provided by various external sources
We are an online booking agency within the Hotelplan Group and located in Zurich – Switzerland. Bedfinder provides accommodation for leisure and business travels and our portfolio includes more than 100.000 hotels worldwide.
Contact info
Sägereistrasse 20, 8152, Glattbrugg, Switzerland
- support@befinder.com
- bedfinder.com
The hotel was as described
The hotel was as described. The rate was very competitive. Great experience!
1 August 2019
Unprompted review
Reply from bedfinder
Hi Dan,
Thank you for a 5* review. We are happy to hear you found a great rate with us and that enjoyed your stay!
Larisa - bedfinder.com
Software glitch caused problems
Booking process, through Trivago, went smoothly except that the hotel confirmation we received was for a hotel in a completely different location and not the one we thought were booking. This seems to be a problem with the geographic location software and a problem they are aware of. The response from Bedfinder was very quick and the booking was cancelled within 24 hours
1 August 2019
Unprompted review
Reply from bedfinder
Hi Ian,
Thank you for your review. We are sorry to hear about your experience - it must have been frustrating when you received the confirmation email different that what you had booked.
Unfortunately we experienced an error on one of our partner's side - it happens very rarely, but this will not change the fact that it happened to you. We can confirm that we promptly reversed the amount charges back to your credit card account, and we are sorry for the inconvenience caused.
Larisa - bedfinder.com
Fine so far, will see at check in
Just used this site for the first time. Booking was easy now will have to wait ad see if I am given accommodation I think I booked.
1 August 2019
Unprompted review
Reply from bedfinder
Hi Phil,
Thank you for your positive review. We wish you a nice trip and hope you will enjoy your stay!
Larisa - bedfinder.com
There was an error with my booking and…
There was an error with my booking and they were to resolved it in a very short time.
31 July 2019
Unprompted review
Reply from bedfinder
Hi Susan,
Thank you for 5* review! We hope that after sorting everything out you will have a chance to fully enjoy your stay.
Larisa - bedfinder.com
Excellent online service.
Excellent online service.
Easy to navigate and prices are very responsible.
30 July 2019
Unprompted review
Reply from bedfinder
Hi Karl,
Thank you for your positive review! Easy usability has always been one of our key factors so it's great to hear you liked our service.
We wish you a pleasant stay.
Larisa - bedfinder.com
I was able to get a booking that was…
I was able to get a booking that was full on all other sites.
30 July 2019
Unprompted review
Reply from bedfinder
Hi Katherine,
That's so great to hear you found the best deal you were searching for with us! Thank you for travelling with bedfinder.com
Larisa - bedfinder.com
First time I used Bedfinder and it was…
First time I used Bedfinder and it was extemely easy and a pleasant experience. Was unable to locate a hotel near where I needed to be...all booked, but Bedfinder found me one! Thanks.
30 July 2019
Unprompted review
Reply from bedfinder
Hi Jackie,
We are happy to hear about your positive experience with our service and we hope to welcome you as one of our happy customers in the nearest future.
Larisa - bedfinder.com
Reply from bedfinder
Hi Rob,
Thank you for your positive review! Easy usability has always been one of our key factors so it's great to hear you liked our service.
Larisa - bedfinder.com
I'm a first-time user of Bedfinder
I'm a first-time user of Bedfinder. I was a bit skeptical to use the site due to the bad experiences that I read online, but I'm also aware that some people just like to complain about everything, and give bad reviews over something petty. The only time I had a concern was when I first tried to verify my hotel room was booked. I called the hotel after I received my confirmation email from Bedfinder, but they couldn't find my room under my name. After further review of the email I received, I saw that it stated that my information may not be given to the hotel until up to 1 week prior to the booking date! i was a little concerned, so I emailed Bedfinder and I got a reply back within 24 hours with a confirmation number that I was able to use and verify my reservation with the hotel. My booking date hasn't been reached yet, but as of yesterday, my room is booked and is under my name. All in all, I am really satisfied with this service. I was able to book a room for significantly cheaper than the going rate currently is at that location.
26 July 2019
Unprompted review
Reply from bedfinder
Hi Wade,
Thank you for your positive review. We can totally understand that this might be very frustrating not to get the information about your reservation from the hotel after you have already paid it, but we are happy to hear that you received the help from our customer support team and now you are satisfied with our service!
We wish you to enjoy your trip and hope to welcome you back as one of our happy customers in the nearest future!
Larisa - bedfinder.com
Better than I expected
I read some bad reviews on bedfinder after making my booking so was expecting something to go wrong.
Nothing went wrong. I couldn't fault it. Great customer service. Very quick response with any queries I had. Flights and hotel all confirmed and hotel was beautiful and perfectly located.
Thank you bedfinder
25 July 2019
Unprompted review
Reply from bedfinder
Hi Sian,
We are so pleased to hear you had a great trip and that you found this deal with us!
Thank you for your positive review.
Larisa - bedfinder.com
Terrible process
24 July 2019
Unprompted review
Reply from bedfinder
Hi Philipp,
We are sorry to hear about your bad experience. We looked into your booking and what we found is that you complained about not being informed of our cancellation policy.
As we secure the best rates possible, all our bookings are pre-paid hotel reservations. Full payment is made at the time of booking in order to secure and guarantee your reservation. Handling fees and cancellation conditions are displayed during the booking flow and are also detailed on the confirmation email. We are obliged to pay for accommodation to our suppliers (hence the great rates), and we are afraid that has to reflect on our cancellation procedures.
We truly hope you understand our position.
Larisza - bedfinder.com
Fantastic rate for the hotel booked.
24 July 2019
Unprompted review
Reply from bedfinder
Hi Gillian,
We are happy to hear about your positive experience with our service and we hope to welcome you as one of our happy customers in the nearest future.
Thank you for travelling with us!
Larisa - bedfinder.com
Reply from bedfinder
Hi Evan,
Easy usability has always been one of our key factors so it's great to hear you liked our service!
Thank you for your review and we hope to welcome you as one of our happy customers in the nearest future.
Larisa - bedfinder.com
Hotel Reservation Madness
Showed up hotel, turns out it wasnt booked. Very disappointed with bed finder, will never use again.
23 July 2019
Unprompted review
Reply from bedfinder
Hi Cadence,
Thank you for your feedback. We are really sorry to hear that you had experienced such inconvenience at the time of check-in.
We are in touch with our supplier to investigate a little further, and we will contact you as soon as we hear back from them.
In the meantime, thank you for your patience, and we hope you enjoyed the rest of your trip!
Sana-Bedfinder.com
The hotel l booked was no longer at…
The hotel l booked was no longer at this location was told by the desk clerk that the company move to Miami Beach FL their website was never updated. Had to go and look for another hotel in the area very disappointed . File a complaint with American Express
23 July 2019
Unprompted review
Reply from bedfinder
Hi Barbaro,
On behalf of our partner, we extend our sincere apologies for the inconvenience caused due to an exceptional technical incident which impacted your reservation. This technical error resulted in a "mismatch" error explaining how your reservation got confirmed for the wrong destination. Please know our technical teams have worked swiftly to correct this issue.
We hope that despite this, after sorting everything out, you had a chance to enjoy your trip. Also, we hope that we may regain your trust by the outcome of the events. We are in contact with our partner to offer suitable compensation which will be communicated to you shortly.
Sana-Bedfinder.com
rooms open to the outside
While elevators must be entered from the nice lobby, rooms open to the outside air, as in old-fashioned motel rooms.The provided photos do not seem to reveal this.
22 July 2019
Unprompted review
Reply from bedfinder
Hi James,
We are sorry to hear that you didn't get what you expected, but we hope, that despite this you had a chance to enjoy your stay!
Thank you for your review and we hope we can welcome you as one of our happy customers in the nearest future.
Larisa - bedfinder.com
Bad experience after my booking was…
Bad experience after my booking was cancelled
20 July 2019
Unprompted review
Reply from bedfinder
Hi Antonia,
We can confirm that we promptly reversed the amount charges back to your credit card account, and we are sorry for the inconvenience caused.
We hope that despite this, after sorting everything out, you had a pleasant stay. Also, we hope that we may regain your trust after our colleagues investigated what exactly happened and by the outcome of the events.
Larisa - bedfinder
Found my whole experience quick easy…
Found my whole experience quick easy and price effective definitely will be using them again Big Thumbs Up 👍🏼 X
19 July 2019
Unprompted review
Reply from bedfinder
Hi Amanda,
we are happy to hear that you are satisfied with our service. Have a wonderful holiday and we look forward to helping you with your next trip.
Adam
Bedfinder Team
a stand out in a forest of online booking sites
I searched a number of accommodation sites and none could match the price I found here.
Once found, booking was immediate.
19 July 2019
Unprompted review
Reply from bedfinder
Hi Gregory,
Thank you for your positive review. We are always very happy to hear that our customers find the best deals with us!
We hope you will enjoy your stay !
Larisa - bedfinder.com
I booked my vacation with ease using…
I booked my vacation with ease using Bedfinder.
18 July 2019
Unprompted review
Reply from bedfinder
Hi Wanda,
Thanks for your review, we are happy to hear you like our services.
Have a great trip, and let us know if there is anything we can help you with!
Viktoria - bedfinder.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.