Booked with this company through TripAdvisor link for flight and hotel to icleand from UK arrived home today ... I did read some bad reviews after i had booked so was a bit worried but there was... See more
bedfinder
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See what reviewers are saying
I read some bad reviews on bedfinder after making my booking so was expecting something to go wrong. Nothing went wrong. I couldn't fault it. Great customer service. Very quick response with any qu... See more
Company replied
I had a few trips planned this spring, all of which are cancelled due to coronavirus. All of the companies I worked with are processing my refunds without hassle, except for one, Bedfinder. I am ver... See more
Bedfinder definitely had the lowest price when it came to booking a hotel room. Here were its downsides: 1) The customer has to pay for the hotel upfront. 2) The customer does not have the ability... See more
Company replied
Company details
Information provided by various external sources
We are an online booking agency within the Hotelplan Group and located in Zurich – Switzerland. Bedfinder provides accommodation for leisure and business travels and our portfolio includes more than 100.000 hotels worldwide.
Contact info
Sägereistrasse 20, 8152, Glattbrugg, Switzerland
- support@befinder.com
- bedfinder.com
Quick and easy!
10 June 2019
Unprompted review
Reply from bedfinder
Hi Calla,
Thank you for your positive review and for travelling with us!
We wish you a pleasant stay.
Larisa - bedfinder.com
We just booked a hotel 3 days ago for…
We just booked a hotel 3 days ago for the dates, June 10 - 11. We confirmed the booking dates and when we paid with the credit card and received the confirmation email, they had changed the dates to 6 days later. We cannot cancel the reservation without loosing $50. This has happened once before using Bedfinder. We thought it was our mistake but NOT this time. It is a scam!! Very upset!!!
7 June 2019
Unprompted review
Reply from bedfinder
Hi Terry,
Thank you for your review. We are sorry to hear about your experience!
We hope that despite this, after sorting everything out, you had a pleasant stay. Also, I hope that we may regain your trust after my colleagues investigated what exactly happened and by the outcome of the events.
If you have any further questions or if there is anything else we can assist you with, please feel free to contact us.
Larisa - bedfinder.com
Was very easy to book a room
Was very easy to book a room. Price was best I had seen!
6 June 2019
Unprompted review
Reply from bedfinder
Hi Constance,
We are happy to hear you found the best price with us.
Thank you for travelling with bedfinder.com and we hope you enjoyed your stay!
Larisa - bedfinder.com
Best rates
Best rates by a long shot. Most sites are within a few dollars of each other. Bedfinder put me in the same great hotel at 30 percent cheaper. Every penny counts when you’re on vacation.
5 June 2019
Unprompted review
Reply from bedfinder
Hi Dawn,
We are happy to hear you found the best rates with us!
We wish you a pleasant stay and thank you for travelling with bedfinder.com
Larisa - bedfinder.com
$50 cancellation fee charged within 6…
$50 cancellation fee charged within 6 hours of purchase
4 June 2019
Unprompted review
Reply from bedfinder
Hi Peter,
Thank you for your feedback. We are sorry to hear that you are disappointed with our cancellation policy. It is displayed on a few places though: on our booking form under "Important information" link and in our Terms & Conditions.
If there is anything we could assist you with, please contact our team on the customer services number provided on our website or in your booking confirmation.
Larisa - bedfinder.com
Clarify currency quoted
We were excited at first to think that we had found such a good price for our accommodations. We had searched your website to find what currency was being quoted and could not find any indication. So we assumed that since we had found you through a Canadian link that the prices were being quoted in Canadian dollars. Wrong!
You need to clarify on your website that you are quoting in U.S. dollars. It makes a huge difference to people on a budget! We hope there will not be any other surprises with our booking.
4 June 2019
Unprompted review
Reply from bedfinder
Hi Betty,
We are sorry to hear about your experience, but we would like to assure you, that all the offers on our website on the Canadian market are displayed in the Canadian dollars. The CAD abbreviation is displayed before the amount of your booking on the booking form.
We have reviewed your booking in our system and found out that it was made via Trivago USA, so that is the reason why the prices were displayed in US dollars.
Thank you for your feedback, and we will try to do our best and clarify this info on our website to avoid such inconvenience!
Larisa - bedfinder.com
They confirmed my reservation and 2…
They confirmed my reservation and 2 minutes later cancelled without explanation.
3 June 2019
Unprompted review
Reply from bedfinder
Hi Eduardo,
Please accept our sincere apologies for any inconvenience this situation might have caused.
All bookings made through bedfinder.com are subject to credit card holder verification. We may process the information provided in your booking request to evaluate whether there is a risk of fraud. In our sole discretion, we retain the right to refuse or cancel any pending or confirmed bookings.
We can confirm that the full amount has already been credited back to your account and the confirmation of cancellation has been sent to the e-mail address used at the time of booking.
If there is any other information you need from our side, please feel free to contact us anytime!
Larisa- bedfinder.com
Gave me the best price
2 June 2019
Unprompted review
Reply from bedfinder
Hi Robert,
We love to know that you found the best price with us.
Thank you for your positive review and enjoy your stay!
Larisa - bedfinder.com
Excellent experience
1 June 2019
Unprompted review
Reply from bedfinder
Hi Glenn,
Thank you for your review. We are happy to know you have already booked with us and you enjoyed it.
We wish you a pleasant stay!
Larisa - bedfinder.com
i booked the purple hotel and received…
i booked the purple hotel and received a confirmation for the red hotel which is not what i wanted
31 May 2019
Unprompted review
Reply from bedfinder
Hi Ivana,
We are afraid there was a technical issue on our partner's system, and your reservation was therefore confirmed to a different hotel and not the one you intended to book. We are really sorry that we disappointed you.
In the unlikely event of a matching problem with our partner during the booking process, we do everything in our means to confirm the right property, if not we provide the full reimbursement.
Should you wish to contact our customer support advocates they can be reached on the number provided on our website or in your booking confirmation and they will be happy to assist you.
Larisa - bedfinder.com
When I tried to confirm my booking
When I tried to confirm my booking, I got the message that my credit card transaction hadn't gone through, but without any further explanation. I tried a second credit card, same problem. I tried several more times, then called the phone number given. That person said he couldn't complete the booking and urged me to contact my bank (issuer of both credit cards) because bedfinder is a foreign entity. This was all very cumbersome. If I'd known ahead of time that bedfinder is a foreign (non-USA-based company), I could have avoided all this trouble by giving my bank a heads-up about an unusual transaction.
29 May 2019
Unprompted review
Reply from bedfinder
Hi Mary,
Thank you for your feedback. We are sorry to hear about your experience.
Bedfinder.com is a Swiss based company and, unfortunately, such issues with payment authorization can occur with international transactions. At this time your reservation all looks good on our end so we hope, that despite all these difficulties, you will enjoy your trip!
Larisa - bedfinder.com
Reply from bedfinder
Hi Morgan,
We love to hear you found the best price with us and you liked our customer service!
We wish you a pleasant stay and thank you for travelling with bedfinder.com
Larisa - bedfinder.com
Great prices and options for our trip!
29 May 2019
Unprompted review
Reply from bedfinder
Hi Laura,
Thank you for your positive review. We love to hear that you like our approach to make bookings of your favorite trips easy and enjoyable.
Have a nice trip!
Larisa - bedfinder.com
Why am I being charged for the stay…
Why am I being charged for the stay before I got there, plus what isa standard room. I hope I am not charged again when I leave on the 17th. I have never seen this before.
28 May 2019
Unprompted review
Reply from bedfinder
Hi Jerry,
Thank you for your positive review!
As we secure the best rates possible, all our bookings are pre-paid reservations. Full payment is made at the time of booking in order to secure and guarantee your reservation.
Regarding the information about room type, we kindly ask you to contact the hotel directly.
Should you require any further information, please do not hesitate to reach out to our customer support channels.
Larisa - bedfinder.com
Thanks bedfinder
Thanks bedfinder, you helped greatly in finding a hotel room at an awesome price!!
28 May 2019
Unprompted review
Reply from bedfinder
Hi Michael,
We are happy to hear you could find the best offer for your trip with us!
Thank you for your review and keep on enjoying our services.
Larisa - bedfinder.com
Reply from bedfinder
Hi Gordon,
We are pleased to hear you already booked with us and are satisfied with our services.
We wish you a pleasant stay and thank you for travelling with us!
Larisa - bedfinder.com
Do not book with these people!!!
25 May 2019
Unprompted review
Reply from bedfinder
Hi Dennis,
We have reviewed your booking and as we can see, due to some technical issue, it was a mapping error with the hotel you had booked. And to our great regret you decided to cancel this booking.
We can confirm that the full amount has already been credited back to your account. We apologies for all the inconveniences this situation might caused and hope to welcome you back as one of our happy customers in the future.
Larisa - bedfinder.com
Found bedfinder through trivago and…
Found bedfinder through trivago and their price was cheaper by almost $200 then any of the other websites I searched. I called their customer service # twice which is 24 hours and both times the people who I spoke to were very helpful.
25 May 2019
Unprompted review
Reply from bedfinder
Hi, Angelo
We are happy to hear you found the best deal with us and that you liked our customer service.
Thank you for travelling with us and enjoy your trip!
Larisa - bedfinder.com
Bedfinder definitely had the lowest…
Bedfinder definitely had the lowest price when it came to booking a hotel room. Here were its downsides:
1) The customer has to pay for the hotel upfront.
2) The customer does not have the ability to pick what type of bed they want (as far as I could tell).
3) The customer does not have the ability to make any special requests for their room (such as a crib, as far as I could tell).
4) It takes Bedfinder three days to transmit your reservation info to the hotel where you plan to stay.
24 May 2019
Unprompted review
Reply from bedfinder
Hi Thomas,
Thank you for your review! We appreciate that you have described everything in the grooms.
As you have mentioned, we provide the best offers, and this is the reason the customer not always can choose the room type or make any special requests for their room, as well as all services should be paid in advance, to guarantee the booking.
We are the third part booking platform and it really takes us three days to transmit the reservation info to the hotel.
But despite all this issues, we hope you will enjoy your stay!
Larisa - bedfinder.com
Got to the hotel and they had no record…
Got to the hotel and they had no record of my reservation. Had to pay what they asked. Good thing I’m a Hilton member.
Disappointed
24 May 2019
Unprompted review
Reply from bedfinder
Hi Mark,
Thank you for your review. I am sorry to hear about your experience - it must have been frustrating when the hotel did not find your reservation.
I hope that despite this, after sorting everything out, you had a pleasant stay. Also, I hope that we may regain your trust after my colleagues investigated what exactly happened and by the outcome of the events.
If you have any further questions or if there is anything else we can assist you with, please feel free to contact us.
Viktoria - bedfinder.com
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