Booked with this company through TripAdvisor link for flight and hotel to icleand from UK arrived home today ... I did read some bad reviews after i had booked so was a bit worried but there was... See more
bedfinder
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See what reviewers are saying
I read some bad reviews on bedfinder after making my booking so was expecting something to go wrong. Nothing went wrong. I couldn't fault it. Great customer service. Very quick response with any qu... See more
Company replied
I had a few trips planned this spring, all of which are cancelled due to coronavirus. All of the companies I worked with are processing my refunds without hassle, except for one, Bedfinder. I am ver... See more
Bedfinder definitely had the lowest price when it came to booking a hotel room. Here were its downsides: 1) The customer has to pay for the hotel upfront. 2) The customer does not have the ability... See more
Company replied
Company details
Information provided by various external sources
We are an online booking agency within the Hotelplan Group and located in Zurich – Switzerland. Bedfinder provides accommodation for leisure and business travels and our portfolio includes more than 100.000 hotels worldwide.
Contact info
Sägereistrasse 20, 8152, Glattbrugg, Switzerland
- support@befinder.com
- bedfinder.com
Unusual setup but everything worked out…
Unusual setup but everything worked out like promised thank you
21 May 2019
Unprompted review
Reply from bedfinder
Hi Aurelia,
Thank you for your feedback. We are working on adjusting our setup and we are happy to hear that you already booked through bedfinder.com and left satisfied with our service!
Hope you had a nice trip!
Larisa - bedfinder.com
Maybe keep looking but I personally wouldn’t try this site.
So I initially booked my trip Friday 5/17 and in stead of receiving a confirmation I received an email stating there was an error and to call immediately. So I call and was informed the flight I chose was completely booked ( then why was I able to book the trip) but he couldn’t tell if it was my departing or arriving flight so he asked if I could change both, I agreed if there wasn’t going to be much difference. So he tried a couple flights and was encountering an error on his end so stated he would need to send everything to another team to help and they would call me back, so as of right now my trip was booked I just don’t have a flight.?!? So I didn’t receive a call that day or the next but I did get 2 very confusing emails (it looked like they booked the same trip multiple times)on 5/19 and 1 that I wasn’t able to see all the way. I call because of the confusion, speak to another gentlemen and was told that the flight is available and I’m booked on the flight I originally chose, so wait now I’m really confused, so at first the flight was full but now it’s available? Did seats just magically open up? So he stated the information is going to be in the last email I received. I hang up and return to the email I’m unable to view it but I’m running late for an engagement an will have to check it after. That night I returned to the email again and notice there is a hyperlink at the top of the page for when someone is unable to view the email, I click the hyperlink and I’m directed to SOMEONE ELSE’s information and trip. I should under no circumstances be able to see someone else’s information or trip. So today 5/20 I call because I’m thinking if I have they’re information it’s possible someone else has my information. I call and speak to a woman today whom did not seem concerned that I could see someone else stuff but that she would resend the email in hopes that I would just be able to view the original email this time. I asked if my information was safe, she stated this was one time thing and my information was not sent to anyone else (Hard to believe) So far I’m very disappointed and it shouldn’t be this complicated initially booking a trip. I feel extremely anxious about my flights and the fact that I received someone else’s trip info. I would totally cancel if they didn’t charge a 70% fee because this has not been a good experience but I definitely know not to return.
20 May 2019
Unprompted review
Reply from bedfinder
Hi Keyonna,
I sincerely thank you for sharing your experience with us. I fully understand your frustration and I am really sorry that we disappointed you.
Without going into details, apparently the availability changed for your original flight, and I am glad that we could finally confirm the desired ones for you. I am sorry that our communication was confusing. Please let us know if you need further information in this matter.
Regarding the confirmation email, this technical incident is unprecedented, and I immediately raised this question to our IT department. Please be sure that we take all measures that our customers' data stay safe and protected with us. I will be in touch with you once I found out more information.
Again, I am really sorry that things went wrong. We will soon contact you, and in the meantime thank you for your understanding.
Viktoria - bedfinder.com
So far, so good
So far, (we have not taken the trip yet), the customer service 24/7 is excellent. The price is lower as a package than using my Hilton Honors Points and my Frontier Miles. Much less. Satisfied with the price, the resorts are their own business. Phone rep went out of his way to help with my questions.
20 May 2019
Unprompted review
Reply from bedfinder
Hi David,
We are happy to hear you are satisfied with our prices and customer service as well. Thank you for your review, we appreciate it!
We wish you a pleasant stay.
Larisa - bedfinder.com
Hotel in Hawaii
I was able to make an online reservation and the definitely had the best price. The process was easy.
19 May 2019
Unprompted review
Reply from bedfinder
Hi Linda,
We are happy to hear you found the best price for your stay with us.
Thank you for travelling with bedfinder.com and enjoy your trip!
Larisa - bedfindr.com
Can’t be they’re prices
18 May 2019
Unprompted review
Reply from bedfinder
Hi Maricruz,
Thank you for your positive review!
We wish you a pleasant stay and keep on enjoying our services.
Larisa - bedfinder.com
Recommended by a friend
Recommended by a friend. It is good that the website shows price calendar to view which would benefit to the ones who wants to play around timing vs. budget! I Had to open a new page to compare different hotels price. Would have been better to use the same page (unless I missed the trick!). Will use bedfinder again and will recommend to friends. :)
18 May 2019
Unprompted review
Reply from bedfinder
Hi Chiraprapa,
Thank you for your feedback regarding our website! We appreciate it and will try to do our best to improve our services.
We wish you a pleasant stay and thank you for travelling with us.
Larisa - bedfinder.com
Reply from bedfinder
Hi Chengdong,
Thank you for your positive review! We wish you a pleasant stay and keep on enjoying our services.
Larisa - bedfinder.com
It is easy and it is simple
It is easy and it is simple. In todays world its great. Keep that way!
17 May 2019
Unprompted review
Reply from bedfinder
Hi Radovan,
We are happy to hear you like our service!
Thank you for traveling with us and enjoy your trip.
Larisa - bedfinder.com
I like this site I just don't like to…
I like this site I just don't like to pay for something site unseen
15 May 2019
Unprompted review
Reply from bedfinder
Hi Lateefa,
Thank you for your review! We are sorry you felt that the information about payment was misleading.
Handling fees and cancellation conditions are displayed during the booking flow and are also detailed on the confirmation email. Local taxes and resort fees are mandatory taxes and fees, which are charged by the local government or hotel operator and paid directly to the hotel on arrival.
Should you require any further information, please do not hesitate to reach out to our customer support channels.
Larisa - bedfinder.com
Have been great
Have been great, very happy with everything. Easy to use. Thanks
15 May 2019
Unprompted review
Reply from bedfinder
Hi Joanne,
We are happy to hear you like our service.
Thank you for traveling with us and enjoy your holiday!
Larisa - bedfinder.com
Reply from bedfinder
Hi Kristopher,
Thank you for your feedback! We have reviewed your booking and found out that you had cancelled it and was already refunded on 09.05.2019. The amount will be available in your account according to the time-frames set in your bank's policy.
Should you require any further information, please let us know.
Larisa - bedfinder.com
Easy and secure transaction
Smooth, clear and perfect transaction without problems
14 May 2019
Unprompted review
Reply from bedfinder
Hi Hans,
We are happy to hear you like our service and already booked through bedfinder.com.
Thank you for traveling with us!
Larisa - bedfinder.com
I wouldn't refer anyone to use this…
I wouldn't refer anyone to use this company. They are horrible. They charged me an extra $200 to edit my flight and room. In reality when i changed my flight my room should've changed too L.When you originally book your trip everything is matching to make sense. And when you try to modify you flight it's not an additional $160 it's like $70 depending on the time and airline. They charged me an additional $160 plus $45 for the hotel. They had me down for a flight for 3 days and a hotel for 2 days, didn't even make sense. Even though everything was resolved i think they cheated me out my money.
13 May 2019
Unprompted review
Reply from bedfinder
Hi Burgundy,
Thank you for your feedback! We are genuinely sorry for your experience and fully understand your disappointment.
We have reviewed your booking and as we can see, after the necessary further steps cooperating with our supplier we successfully resolved the situation.
So we hope, that despite this rough start, you had a chance to enjoy your trip.
Larisa - bedfinder.com
Never cancel my booking
Never cancel my booking. Received notification i have cancelled my booking.
13 May 2019
Unprompted review
Reply from bedfinder
Hi Rohaizad,
Please accept our sincere apologies for any inconvenience this situation might have caused.
All bookings made through bedfinder.com are subject to credit card holder verification. We may process the information provided in your booking request to evaluate whether there is a risk of fraud. In our sole discretion, we retain the right to refuse or cancel any pending or confirmed bookings.
We can confirm that the full amount has already been credited back to your account and the confirmation of cancellation has been sent to the e-mail address used at the time of booking.
If there is any other information you need from our side, please feel free to contact us anytime!
Larisa- bedfinder.com
If I could you give bed finder zero…
If I could you give bed finder zero stars I would. I booked a hotel room for 5 nights in Thailand and they booked me into a completely different and inferior hotel by accident and all they could do was apologize and tell me to request a refund from the hotel. The hotel of course was not helpful and I ended up paying 1200 baht per night for a hotel room that normally retails at 550 baht per night. Bedfinder and the hotel were equally unhelpful. NEVER book with them.
12 May 2019
Unprompted review
Reply from bedfinder
Hi Lauren,
Thank you for your review, although I was very sorry to first hear about your experience.
Unfortunately, as my colleagues already informed you, we experienced an error on one of our partner's side - it happens very rarely, but I know that this will not change the fact that it happened to you. What I do hope is, that with the solution offered by us, you will keep on trusting us and keep on enjoying our services. If there is anything else we can assist you with, please let us know.
Again, we apologize for the inconveniences. Thank you for your understanding and enjoy the rest of your stay!
Viktoria - bedfinder.com
The pictures were completely different…
The pictures were completely different then the actual hotel. The place was dirty and terrible customer service due to a party going on next door. It continued until 2:30 and they told the party who called and complained. There was profanities yelled through the door and the hotel never checked again to see if the group had quieted down. The locked door was so thin between the rooms that I then got to listen to them having sex afterward. I would never stay with this hotel again. They said they weren’t able to do anything because I booked through a 3rd party. Very dissatisfied!!
11 May 2019
Unprompted review
Reply from bedfinder
Hi Catherine,
Thank you for your patience and again, thank you for sharing your experience with us - we finally have some good news for you, please check your mailbox!
Viktoria - bedfinder.com
Reply from bedfinder
Hi Jonathan,
Thank you for your review! We wish you a pleasant stay and keep on enjoying our services.
Larisa - bedfinder.com
My first flight out of my lil city was…
My first flight out of my lil city was very nice the hotel and all. Thank you
8 May 2019
Unprompted review
Reply from bedfinder
Hi Shanta,
Thank you for your great feedback. We are so glad to hear you enjoyed your first trip, it's an honor you chose bedfinder.com.
We hope to welcome you back as one of our happy customers many times in the future.
Viktoria - bedfinder.com
Wrong # of beds
I searched Trivago for a hotel with 2 queen or double beds - result for best price was bed finder. Problem was that the confirmation read “DOUBLE, queen bed” but the hotel interpreted as A queen bed. ONE. I like my buddy I traveled with but not that much!
5 May 2019
Unprompted review
Reply from bedfinder
Hi Bert,
Thank you for your feedback, we are sorry for this misunderstanding..
"Double" meant double occupancy in this case. 'DOUBLE, queen bed' room type including one bed, 'DOUBLE, Two double beds' room type including two beds.
I would assume that the latter one was not available, otherwise, it would have been easy to select the right one. Again, I am sorry for the inconvenience, I hope you had a chance to fix this on spot. Thank you for handling this issue with a bit of humour!
We hope to have you back as one of our happy customers in the near future.
Viktoria - bedfinder.com
Very easy to book a hotel.
4 May 2019
Unprompted review
Reply from bedfinder
Hi Joseph,
Thank you for your positive review. We are happy to hear you like our service and already booked through bedfinder.com.
We wish you a pleasant stay!
Larisa - bedfinder.com
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