Booked with this company through TripAdvisor link for flight and hotel to icleand from UK arrived home today ... I did read some bad reviews after i had booked so was a bit worried but there was... See more
bedfinder
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See what reviewers are saying
I read some bad reviews on bedfinder after making my booking so was expecting something to go wrong. Nothing went wrong. I couldn't fault it. Great customer service. Very quick response with any qu... See more
Company replied
I had a few trips planned this spring, all of which are cancelled due to coronavirus. All of the companies I worked with are processing my refunds without hassle, except for one, Bedfinder. I am ver... See more
Bedfinder definitely had the lowest price when it came to booking a hotel room. Here were its downsides: 1) The customer has to pay for the hotel upfront. 2) The customer does not have the ability... See more
Company replied
Company details
Information provided by various external sources
We are an online booking agency within the Hotelplan Group and located in Zurich – Switzerland. Bedfinder provides accommodation for leisure and business travels and our portfolio includes more than 100.000 hotels worldwide.
Contact info
Sägereistrasse 20, 8152, Glattbrugg, Switzerland
- support@befinder.com
- bedfinder.com
Website has wrong info
3 May 2019
Unprompted review
Reply from bedfinder
Hi Kishor,
Thank you for your feedback regarding our website. Based on your communication with my colleagues we checked the possibility of this error / wrong information displayed about the board type of this hotel, however, it seems that this is not the case. We are checking the options for booking the desired meal plan for you, and we'll be in touch with you shortly. In the meantime, thank you for your patience.
If there is anything else we can assist you with, please feel free to contact us.
Viktoria - bedfinder.com
Simple and straightforward experience.
3 May 2019
Unprompted review
Reply from bedfinder
Hi Keith,
We are happy to hear you like our service.
Thank you for traveling with us and enjoy your holiday!
Larisa - bedfinder.com
Had a four hour delay with Bedfinder
Had a four hour delay with Frontier on our flight to Vegas. Frontier is probably the worst airline I have ever been on. The seats are the worst and the delay was completely communicated wrong period. The hotel was average not a fan of sneaky resort fees.the fees should be in the total when booked. Las Vegas is a good quick getaway from the daily grind. I just think all the bright colors can give you a headache after 3 days or more.
3 May 2019
Unprompted review
Reply from bedfinder
Hi Kathleen,
Thank you for your review! Unfortunately, flight schedule changes depend on different factors and there is no possibility for us to resolve this situations.
Local taxes and resort fees are mandatory taxes and fees, which are charged by the local government or hotel operator and paid directly to the hotel on arrival.
We are sorry to hear about your experience and we hope, that despite all these difficulties, you had a chance to enjoy the city.
Larisa - bedfinder.com
Found a great deal at a fabulous hotel
Found a great deal at a fabulous hotel. Would definitely recommend!
30 April 2019
Unprompted review
Reply from bedfinder
HI Kelly,
We are happy to know you like our service so much that you would recommend it to others.
Thank you for travelling with us!
Larisa - bedfinder.com
working the site was very easy
working the site was very easy. My problems came in trying to pay! My bank decided the site wasn't secure so didn't authorise the payment.
I had to phone them to assure them I had booked the trip.
Can you do anything to stop the bank worrying on my behalf?
29 April 2019
Unprompted review
Reply from bedfinder
Hi Wendy,
Thank you for your positive review and feedback! We are happy to hear you like our website.
Bedfinder.com is a Swiss based company and, unfortunately, such issues with payment authorization can occur with international transactions.
If there is anything you need from our side, please feel free to contact us anytime!
Larisa - bedfinder.com
I like this site i will recommend to…
I like this site i will recommend to everyone
25 April 2019
Unprompted review
Easy to use
Easy to use, presented a variety of hotels, smooth operation, delivered a travel document package to my inbox gives me confidence that I’m covered. The only thing left is if all goes as planned , then they get 5 stars
24 April 2019
Unprompted review
Efficient and quick process for…
Efficient and quick process for reservation
24 April 2019
Unprompted review
This company is located outside the…
This company is located outside the USA. You will be charged money transfer charges for transfer!
We booked a room, based on a photo location in the Kissimmee, Orlando area and then a day later we realized it was incorrect location and needed a closer location. Spoke with rep who said they REFUSED to refund it because it was now less than 7 days, albeit not as described. We advised them we would have bank remove the charge/contest it, also asked for their manager. Rep came back after talking with the supervisor saying they would refund all but $20 service charge, which they did about 30 days later after we contested the charge with the bank. WOULD NEVER USE THEM AGAIN. Warning to all!
23 April 2019
Unprompted review
Reply from bedfinder
Dear Judie,
Thank you for your review, although we are sorry to hear you are disappointed with our cancellation terms. We have reserved and paid your room at the time of the booking, and therefore our cancellation policy already applies immediately, which information is displayed on the booking form and the confirmation letter.
Again, I am very sorry about your disappointment, and I hope that despite this you had a chance to enjoy your trip.
Viktoria - bedfinder.com
Wrong date booked met with zero help
I made a mistake on the date I booked, and the policy of cancelation with zero refund begins two days after the booking occurs. After trying to solve the issue by changing the booking from the 19th to the 20th I was told there was nothing that could be done even though rooms were available still. Leaving me with no hotel, but a hotel bill.
20 April 2019
Unprompted review
Reply from bedfinder
Dear Taylor,
Thank you for your feedback, although I am very sorry to hear about your experience. Unfortunately, there was no possibility for us to resolve this situation since we had no availability for the same day. Even though you kindly understood the situation - thank you for this -, it still must have been very frustrating that due to a seemingly minor error, like entering the wrong dates, the conditions still applied.
I hope that we will have a chance to welcome you back as one of our customers and we may regain your trust.
Viktoria - bedfinder.com
Do not use this company
Do not use this company! Just paid for a 5* all inclusive hotel (which was obviously considerably more expensive than a nearby 4*) to then receive a confirmation email with the details of the 4* hotel. I presumed this was an administrative error & called immediately. I was informed that providing the Trivago email displayed the correct information it would simply be a systems glitch. Despite having the Trivago email I have just received an email to advise they can’t honour this booking- they can offer 4 people on a b&b capacity which is obviously farcical as we had booked for 5 people on an all inclusive basis!! Best they can offer is the 4* although there is no mention of refunding the difference in the amount we have paid! I honestly don’t think they would even have alerted us to trying to pass off a different hotel fir the price had we not checked addresses!
19 April 2019
Unprompted review
Reply from bedfinder
Dear Donna,
We are really sorry to hear about your experience, thank you for sharing it with us. We have already taken action to resolve this technical error, so it won't happen again to anyone else. My colleagues are already in touch with you regarding your full refund, thank you for your patience. I hope you can find a nice alternative and will have a pleasant trip. Again, we apologize for the inconvenience caused.
Viktoria - Bedfinder.com
Got a ridiculously good deal!!
19 April 2019
Unprompted review
The communication and customer service…
The communication and customer service have been excellent.
Clear emails, confirmation and queries answered promptly.
Top company.
17 April 2019
Unprompted review
I had a nightmare of an experience
I had a nightmare of an experience. I tried to book a hotel in New Haven through this service. During the process, I was notified the reservation did not go through. Unfortunately, my credit card was charged anyway. To make matters even more absurd, I subsequently booked directly through the hotel at a lower price than the service quoted.
17 April 2019
Unprompted review
Reply from bedfinder
Hi Jim,
Thank you for sharing your feedback. We are very sorry to hear about your bad experience. We are offering thousands of deals, and rates and availabilities change rather quickly. I am afraid, that in your case we have just run out of availability at the moment you were placing your reservation with us. In these rare occasions, when we are unable to confirm your room for this reason and cannot find any other channels to accommodate you to your prefered hotel, we certainly do not hesitate to refund you immediately. Please allow us a few days until the refund appears on your account - I am sorry it takes this long.
I am glad to hear you were able to reserve the hotel directly, we wish you a pleasant stay!
Viktoria - bedfinder.com
Easy and honest up front of cost
16 April 2019
Unprompted review
Nightmare in Negril
Where do I start. We booked a vacation through bedfinder in Negril Jamaica. After 9 hours of travel we finally arrived at our hotel only to be told that the hotel was full! The hotel says they told bedfinder about this but nobody ever contacted us. We spent the next 4 hours sitting in the lobby on the phone with bedfinder. We finally had to pay to stay at some random hotel across the street from where we were “supposed” to stay. This completely ruined our anniversary. I have still not heard back from bedfinder. Please contact me to resolve this please.
16 April 2019
Unprompted review
Reply from bedfinder
Dear Winston,
Thank you for your review. We are so very sorry for what you had to go through. To only find out that the hotel is fully booked when you arrive, it is one of the most frustrating things that can happen to anyone on a holiday, so I understand that you are disappointed with us.
I feel it's important that you know that we were not informed by the hotel's fully booked situation before you contacted us, and we wouldn't even have been able to book your reservation in the first place if the hotel had not offered availability to your travel dates. I understand that this information does not change your experience whatsoever. We confirmed your reservation, and this whole situation should have not happened.
My colleagues are already in touch with you regarding your refund, and again, we apologize for the inconveniences caused to you.
Viktoria - bedfinder.com
Good service 😍❤️
16 April 2019
Unprompted review
Best price I could find.
16 April 2019
Unprompted review
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