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Berwick Shellfish Co Reviews 3,752

•
TrustScore 4.5 out of 5

4.3

Online Food Ordering Service
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the seafood, noting its freshness and delicious taste. Many appreciate the careful packaging, which often includes ice packs to ensure items arrive in perfect chilled or frozen condition. The delivery service is frequently highlighted for its efficiency and timely arrival, with many consumers expressing satisfaction with the overall service provided. However, some customers also noted issues with their orders, including instances where products were not as described or arrived defrosted. A few people experienced problems with the delivery service, such as parcels being left unattended or delays in receiving their items. There were also occasional reports of poor quality in some products or a lack of response from customer service regarding order issues.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the freshness, excellent taste, and... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the excellent quality of the... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting prompt delivery and... See more

Order

People report ambiguous experiences with order. While some customers praise the easy ordering process, great... See more

Service

Users describe positive interactions with service, highlighting excellent service, prompt delivery, and... See more

Based on these reviews

Rated 5 out of 5 stars

A 60th birthday spread to remember! Ordered Sat, dispatched Tues, arrived in time Weds, devoured Thurs! All packed with ice packs to keep fresh and most things had datestamps in packaging too for ad... See more

Rated 5 out of 5 stars

Delivered on time. Beautifully packed in an insulated polystyrene box with several frozen chill packs so the crab, lobster, smoked salmon and prawns arrived in perfect chilled condition and fish cakes... See more

Rated 5 out of 5 stars

Well please with my delivery of lobster, in a proper cool box that contained frozen sealed sticks of ice which were still solid ice when arrived, very impressed and great quality meat HI... See more

Rated 5 out of 5 stars

Berwick continually provides a great service. All orders are well packed with ice packs to keep them cold. Fish is always of a very high standard - we have been using them for quite a few years now an... See more

Company details

  1. #60 of 75 best companies in Online Food Ordering Service
  2. #50 of 60 best companies in Food products supplier

Written by the company

Berwick shellfish are seafood Specialists est: in 1969. We provide Lobsters, Crab, Oysters, Langoustines, Seafood Platters, and all manner of shellfish. 2024 marked a keystone moment when moving into our New Shellfish processing factory located at Berwick ramparts Business park. We are now capable of holding over 7000 kg of Live Shellfish , with a cooking facility handling around 950 kg per hour, proving to be one of the most long term shellfish export companies in the UK, now delivering to over 11,000 clients across the UK via our online sales network.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 2% of negative reviews

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Rated 5 out of 5 stars

5 star service

My order was delivered in time estimate in secure packaging , Each Item is packaged individually ready to place in the freezer , I look forward to enjoying freshly frozen quality seafood from Berwick seafood as always ,

23 January 2026
Rated 1 out of 5 stars

Customer service

Had a issue with use by date on fresh produce. Tried to phone no answer. Sent email and have recieved no reply. Can only presume this company have no customer service

28 January 2026
Rated 1 out of 5 stars

I have ordered north sea cod fillets…

I have ordered north sea cod fillets and it has a terrible smell and taste something like ammonia, I wrote them a message about it and they haven't even bothered themselves to reply...
And their website is rubbish at least on phone..

16 January 2026

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