Berwick Shellfish Co Reviews 3,752

Excellent products but abysmal customer service. I ordered my last order in my correct home address as I have always done without problem but on this occasion the order was sent via Shopify to my old address of 5 years ago. Needless to say I never received it but Graham at Berwick Seafood seemingly considers this to be my fault and has ignored my request for a replacement or refund. As a long standing customer I am saddened by such a cavalier approach and will never use them again.

Delivered what I ordered when I wanted it.

I ordered a package from this company, but it never arrived, I rang them to let me know that it had been delivered to the wrong address, it was left to me to phone the delivery company who had no record of the delivery whatsoever, so rang back Berwick seafood and they said they wouldn’t refund or replace the item as it wasn’t there fault, they said they wouldn’t refund or phone me back with a tracking number, but they never did, I used to use this company quite a lot, but not anymore, feel totally let down, and the are just not intetested

Ordered monkfish, very pleased with this, also ordered calamari and kippers, received calamari and crab legs, (not liked or wanted), sent 2 emails , not received a reply.

Top service! Great products!

Everything was perfect delivery was spot on the best we have had for sometime no problems unlike with previous purchases which is why we stopped purchasing from you

Good service despite bad weather making delivery 4 days. Advised by firm to bin and the sent rfeplacement which arrived the next day

Placed order online - didn't see anywhere to submit preferred delivery but assumed fastest would be applied.
Had a missed call from Berwick - returned the call many times with no answer and also emailed - no answer. Eventually one of my calls gave the voicemail option and I left a message with delivery options.
Then had a call advising delivery - this was good! However the delivery was delayed by AFC and when it arrived 2 days later the order had defrosted. I like my shellfish but 1 kg in one go??
Bit frustrated really - Berwick could have got a good rating with very little additional effort. Good communication doesn't cost anything - but keeps the customers returning! Unfortunately I won't!

No communication after order confirmation, didn't answer phone calls and ignored e mails. Had to claim money back from my credit card. their either a con, gone bust or have terrible customer service.
Either way Avoid

We bought your lobster meat. An excellent product at a good price. You have got yourselves a fan. Very well packaged and excellent delivery service. The meat was "top notch" with no waste and big chunk. Well done !

Halibut portions just cut blocks not even the white part of the fish

I have been a customer of this company for a few years. I had issues with the delivery before, but my 2025 Christmas order, which was placed and paid for on 18th November 2025, has never arrived. I have tried again and again to contact the company by phone, SMS message and email asking for a refund. The phone was simply never answered and there has been no reply to my emails, so I am left with no fish and no refund. The produce is excellent when it does arrive, but obviously I can no longer use this company because customer service is non-existent.

Very good size cocktail crab claws will definitely order again

They took my money and failed to deliver the two lobsters ordered. No communication other than a call I placed with a promise to come back to me - never materialised. Poor experience. No excuses. Ruined my NYE dinner.

Shop app indicates my order was delivered am
Hant yeg arrived
I have sent several e mails to seller as yet awaiying joth delivery and response

Great choice, amazing price, easy to order and delivered on time.
The s a good was quality and made for a perfect Christmas.

DO NOT BUY FROM THIS FIRM. SEE PREVIOUS REVIEW PLUS ALL THE OTHERS BRING RIPPED. THERE IS NO WAY OF CONTACTING THE CROOKS RUNNING THIS SHOW. THE PHONE NUMBER 01289304373 JUST RINGS OUT. THERE IS NO SHOPFRONT TO COLLECT GOODS.

OBVIOUSLY FROM THE NUMBER OF NEGATIVE (0) REVIEWS THIS IS A SERIOUS PROBLEM. AS MENTIONED BY OTHERS THESE CROOKS JUST DONT CARE WITH NO FEEDBACK BRING ISSUED FOR THE ONGOING NUMBER OF NEGATIVE REVIEWS.

I HAVE NO ALTERNATIVE BUT TO NOW REPORT THIS THEFT TO THE BERWICK POLICE

Excellent service and excellent food. Thank you

over the years I return never have i been disappointed by the quality or selection offered.Delivery arrives at the day requested.