Best Buy Canada Reviews 

I made a purchase online then to find out its a third-party seller the product does not work and I tried to return it but told it had to be inspected and to be in 100% new condition or the refund would be denied. The only way to see if the procuct worked was to set it up. Im not sending it back for them to keep it and not refund my money. I have went to Best buy store and have NO help. VERY BAD CUSTOMER SERVICE on both parts

I purchased a refurbished (Excellent) Samsung 50” TV for $529.99 on Best Buy Marketplace. From their website “What to expect from refurbished products: Inspected by 3rd party refurbisher, 80% or better battery lite (sic) performance, Device tested for 100% functionality”.
“Excellent condition” = A few to no signs of wear in non-visible areas.

After it shipped, I discovered that CBC had done a hidden camera investigation into BestBuy’s electronics (Marketplace). The results were appalling. You can watch it on YouTube. It was done in 2021 and has 4M views. So Best Buy has had 5 years to address numerous issues. Based on my experience, they have actually gotten worse (except for the refund process). Even their own employees are seen on CBC’s hidden cameras warning customers not to shop on Best Buy Marketplace. I discovered that I was purchasing through a third party seller. This is on the ad listing in very small type. But I thought Best Buy was vetting these sellers.
So I was braced that the TV would show up and be non-functional or very poorly repaired with cheap parts or described as excellent but likely only partly functional and/or in poor cosmetic condition.
The packing consisted of 1 piece of the original styrofoam at one end. Someone had tried to fashion a second one for the other end using bubble wrap. We plugged the TV in. A small area at the bottom lit up with coloured lines in all directions. The rest of the screen was black. There were 4 very large cracks emanating from this spot. It looked like someone had struck the TV with a ball peen hammer. Purolator is not at fault, the shipping box was not damaged in any way. Several Reddit posts and CBC mentioned difficulties in getting refunds. Or little to no help from Best Buy when dealing with a third party seller (Mine was Tech Outlet Center).

How is this a viable business plan Best Buy? What have you done since being exposed in 2021 to protect your customers? It seems Best Buy is just renting out space on their website to unvetted sellers (at least in my case). I don’t see how my experience was a financial success for them. They are letting these sellers ride on the Best Buy name in exchange for cash. Is that $ worth damaging your credibility? So Tech Outlet Center put a TV that was clearly destroyed into a flimsy box with very little padding. Then they paid to ship it across the country. Then Best Buy lost me as a customer. Then they had to pay to ship it back. Getting my money back was the only part of this that went smoothly. I did learn my lesson and purchased a new TV for full price from another seller. It’s been a great experience.

For some reason, I am unable to post photos to Trustpilot of the experience. Too bad, because I have some good ones.

Your Message
The comment that you consider another non-delivery (let's face it, you have yet to make any delivery) to my location a risk, is offensive. Please take note of the information provided below. No one involved at your end of the transaction has followed any of the codes of conduct they claim to abide by. *"A package that is lost or misplaced can be traced to its last known location where it can be searched from there."...* * - Note: The last known location of the package is "the postroom", which sounds like a location at the carrier's facility, not at the recipients location. This building has no "postroom" . Mail is delivered directly the tenant's apartment. Management is not involved.* *..."This emphasis on security means that you can prove to the recipient that the package was delivered. This shifts the burden from you to the delivery company. If something happens to the package, it can be resolved quickly when you employ Amazon FBA Swiship tracking."* Swiship Tracking The site provides tracking information for all Amazon MCF orders, regardless of whether the carrier is Amazon Logistics or a third party carrier used by Amazon. (FYI- Tracking information for the speakers, delivered Jan. 6, is still available online.) [image: swiship.JPG] Package Track/BestBuy Canada *Do what you want with the package. My credit card payment for this item has not yet come due, and my credit card company has been made fully aware of the circumstances. * *Congratulations. You have damaged your reputation and credibility, lost an order, a customer, and future business. *

I ordered a dishwasher, and accidentally entered the wrong expiry date on my credit card. Somehow the purchase went through. I contacted Best Buy right away to correct the issue. They told me to fix the expiry date in my profile, and the payment would be tried again the next day, and nothing would change. The next day, still no payment. The day after I followed up again, and they were able to fix it, but by that point, the delivery date had moved significantly. No more purchases from Best Buy online for me!

I strongly advise against using Best Buy for appliance delivery and installation. My experience has been a nightmare of incompetence and poor customer service.

• Refusal of Service: Despite confirming all installation requirements with their logistics team over the phone beforehand, the delivery crew refused to install the unit. They claimed the space was "too tight," yet a third-party professional I had to hire afterward completed the job easily using the exact materials purchased from Best Buy.

• Incurred Costs: Because the delivery team left the units obstructing common areas while I was out of the country, I was forced to pay $482.90 for emergency third-party installation. Best Buy has flatly refused to reimburse these costs.

• Unprofessional Conduct: The delivery crew’s attitude was so poor that it required intervention from my building’s security and management. They have managed to damage Best Buy’s reputation not just with me, but with my entire building’s administration.

• Insulting Compensation: After weeks of delays, missed appointments, and nearly $500 in out-of-pocket expenses caused by their failure, Best Buy offered a symbolic $25 credit. This is completely unacceptable and shows a total lack of accountability.

If you value your time and money, buy your appliances elsewhere—or at the very least, do not trust their "installation" services. They do not stand behind their work or their customers.

Reference Case #: 900_260310_982666

Bestbuy store said I would be able to return item when I went into store.i still had one day. Paperwork was done in-store.3rd party indicated I was past the return period 1 day.dont trust 3rd party

Placed a $541 order with Best Buy Canada using their “Metro e24” expedited shipping — the whole selling point being delivery within 24 hours. Instead, the package has been crawling across the same city for several days. “Awaiting Carrier Pickup” for over 12 hours, no movement, no updates, no ETA. A package literally taking days to travel within one city.
Here’s the irony: I’m Ukrainian. Back home, Nova Poshta delivers parcels across the entire country in 24 hours — through blackouts, air raids, and active war zones. And somehow a Canadian courier in peacetime can’t move a box across town in less than several days.
If you can’t actually deliver in 24 hours, stop calling the service “e24.” False advertising at this point. Do better

Real mistake to order online.
No communications, delay you are abandoned.Do not order from Best Buy because: you are not ordering from Best Buy. It's not like walking into a store and buying their merchandise, as you would expect and as they present it, they are simply a middle-man website for third-party vendors, mostly outside of Canada, using their own sketchy delivery services and with no quality screening by Best Buy. Even going through their customer service system presents itself as being done by and from Best Buy, so I sent Best Buy concerns about their third-party seller, which was then instantly whisked away TO the third-party seller and never seen by Best Buy.

Best Buy Express Yonge Eglinton.
Bought a product online and was told order was processing. Waited 5 hours and returned to find out the item was out of stock. CSR didn’t bother checking if the item was in stock. Total waste of time and shitty service!

Hidden subscriptions and zero support
​Don't ever sign up for their protection plans. I paid for 3 months, and instead of ending the service, they just started charging me automatically without any notification or consent.
​Now, it’s practically impossible to cancel this online. I’ve tried contacting them through various channels, including social media and messengers, but they completely ignore messages. It’s a classic "subscription trap" where they make it easy to take your money but impossible to stop the billing. I’m now forced to waste my time trying to fix this mess.
​STAY AWAY. This is a predatory business practice.

Excellent Service at Best Buy Mavis (store) vs Horrible Service at the Richmond Hill Store

I am extremely upset with my recent experience at the Richmond Hill Best Buy. On April 26/2026, I went to return a laptop due to login issues and freezing after an update. I explained the attendant at CS and she called “CK” the so called “manager” who rudely told me that I was not able to return it at that location because it was not bought there and I had to drive to the Mississauga Mavis store (Heartland store) I told him that nowhere in the receipt it said that I had to return it where I bought. He lied to me saying that the regulations and policy indicated that I had to drive that way and that I did not have any idea about discounts policy, etc! I asked him several times where in the documents I had was a policy written stating his lies? He rudely disregarded my question and told me that it was my problem not his. Being very upset I told this individual CK that we were in Canada not Latin America, India or other country in which mistreating of customers is rampant. As I was leaving the store he chased me to the parking lot calling me names and saying he did not care where I complaint. See you security cameras at around 3 pm on!

After I drove 55 minutes to the store in Mississauga I was treated like all customers are suppose to be treated! From super Sandy at front desk, to Akshat super helpful who deleted my personal information and reset the laptop and process the return. All the while supervised by 2 of my favourite people and gentlemen with class Mr. Simran and Mr. Amrit both feeling worry about my issues and apologizing on behalf of Best Buy for the wrongful treatment and lies, I was told in Richmond Hill. Congratulations to all the wonderful
This issue is about the lack of respect to a client, non-existent customer service and accountability, and respect for my time and livelihood. I request a formal explanation of what occurred and how this will be prevented in the future at Richmond Hill location because no customer should be told lies nor endure this kind of mistreatment and lack of respect. As far as I am concerned “That CK individual” of the Richmond Hill store should fire on the spot!

Hello: I was at the Bay and Dundas store a short while ago and approached one of the service people, a young brown guy, a question. He was busy texting on his phone and did not even look up as I said hello. After I asked if he still had a certain product in stock, he replied with a single “No” and went back to texting. So much for “customer service”. Not sure I will run back to Best Buy if I need something else in the future.

Visited the store expecting help choosing a laptop, but the service was very unprofessional. Staff seemed uninterested and gave unclear information about availability. Products advertised online were not actually in stock, and I felt pressured to buy more expensive options. Unfortunately, not a good customer experience and I won’t be coming back.

Do not order from Best Buy because: you are not ordering from Best Buy. It's not like walking into a store and buying their merchandise, as you would expect and as they present it, they are simply a middle-man website for third-party vendors, mostly outside of Canada, using their own sketchy delivery services and with no quality screening by Best Buy. Even going through their customer service system presents itself as being done by and from Best Buy, so I sent Best Buy concerns about their third-party seller, which was then instantly whisked away TO the third-party seller and never seen by Best Buy.

If you want to support Canadian business, go to a local business. Best Buy "Canada" will happily send your money overseas while washing their hands of the actual product you ordered that may never arrive and likely not in its advertised condition.

Last Year I bought a new (not refurbished) HP Colour Laser Printer with a five year Product Support Plan for over $700 As I constantly had problems with it that could not be resolved, I took it back after 4 months for an exchange. The head of service at Regina';s Best Buy outright lied to me and said my extended warranty was only valid for 90 days and I would have to pay $50 just to have the printer looked at. I argued for a while as I had the product plan right with me. In the end I had to recycle the printer and pay another $700 to buy a printer from Staples. I used to spend $2000 a year at Best Buy. Never again after being lied to and cheated.

Great experience thanks best buy for hospitality greetings st james winnipeg is the best thanks I love my ebike

This is after a few purchases later and a few stalled delivery attempts from purolator who is in bed with bestbuy and takes no accountability for delivering on time.
Two purchases from bestbuy. The previous one was a Laptop which was masquerading as functional device which did not show the battery life was only 1 hour. This was not included in the online specs and bestbuy dont care to ensure vendor put vital information like this in their listing and when you leave an online review it appears the manufacturer asus has people who left them first couple reviews so when you leave a honest low star review the previous reviewers who had left 5 stars respond claiming your low star review is unhelpful.
I purchased a mini fridge for my room while I was supposed to on bed rest and purolator who was to deliver it from pickup point within 30 mins had it travelling multiple cities and status was "routing error" even on day they claimed it will be delivered they expect you be available between 8am-9pm and then still don't deliver. item transferring back and forth and when you call to speak to besybuy agents they pull rank telling you you should speak to them when they clearly advise only supervisor can help wasting time, pulling ranks and then dropping multiple calls without calling back and using the
"maam" card to tell you if you don't like the bs they are saying they will end call. Supervisors also take offense and is waste of time as they expect you to wait for purolator to sort out their delays. I requested item return to bestbuy who decided I must wait for purolator to sort out their sh*t then after I can choose to reject item and wait again for them to decide to return item before I can be expected to get refund. I have left reviews on purolator trustpilot which has over 7330 one star review with several reviews within an hour. I would not take anything from Bestybuy even if they handed it to me for free. That is reason I left my bed and took uber to Walmart and bought the same item spending an extra $80 on commute and tips and got the item in my home same day. While bestbuy and purolator in bed and expect customer to sit around waiting for delivery other companies have the items so they tie up yours funds. I bought the item anyway and now despite purolator supervisor request item be returned to sender they still have item sending out on truck by purolator attempting to either force deliver or have driver drop off claiming they have to follow process meanwhile a clear request to intercept package which means it should not be even onroute to leave shipping depot much more be on truck to be attempting delivery or rejected, Either way if it is claimed that someone attempts to leave item or sign for item I will not hesitate to leave further reviews, seek legal recourse, make follow up social media post or share this with my podcast viewers spanning over 175 countries.

I have already decided to shop with Staples who I shopped with before I knew of best buy or Apple. Thanks for ensuring I know you are not a reputable company and know never to attempt shopping with you ever again as you are not worth it.

Don't attempt to respond as you will be ignored given that I gave you plenty of opportunities even your waste of space supervisors and agents pretending to be authorized to act as supervisors refusing customers request for managers.

I got a gift cards to Best Buy during Christmas. I forgot about them. Didn’t really think about them too much. Recently, I’ve lost my AirPods so I thought this is a perfect moment to use those gift cards. I go online to make an order. I using the gift cards. They say the gift cards are valid yet they cancelled my order over and over again. I go in store, they say that they don’t have my product in store. I have to order it online. But again online keeps cancelling my orders. I finally speak to an agent they say I have to add a credit card. I really hate having to give them any information about me now I have to give you my banking information as well. I don’t know who came up at the rule where you have to put your credit card information in if you’re using a valid gift card that they themselves have confirmed is valid. They say it’s a safety concern… but for who? So if I give this gift card to my niece or nephew they basically can’t use it either. I already hated this store now I’ll spend the rest of my life talking shit about them

I recently purchased a new computer from Best Buy, and unfortunately, my experience has been extremely disappointing.
It has now been nearly three weeks since my purchase, and I still have not received my item.
The main issue has been with customer service and their handling of the shipping problem. Despite multiple attempts to get answers, l've been met with vague responses and a clear lack of urgency or accountability.
What's most frustrating is the complete lack of transparency.
I've been told that they are unable or unwilling to share any details about their communication with the shipping provider. As a
customer, this leaves me in the dark with no way to verify whether anything is actually being done to resolve the issue.
At this point, it feels like whether or not I receive my purchase is not a priority. After spending a significant amount of money, I expected a much higher level of service and support.
I hope this review encourages improvements in how shipping issues are handled, particularly when it comes to communication and accountability. Customers deserve to feel confident that their concerns are being taken seriously.
Until this is resolved, I cannot recommend purchasing online from Best Buy.

The staff at Best Buy Montreal Ste Catherine TV section is very poor and not to be trusted. What's on sale is out of stock and then the upselling begins. One employee straight out lied to me. i won't be returning to Best Buy.