Best Buy Canada Reviews 

I bought a laptop from a marketplace seller on March 5th. It arrived damaged and it took me a couple of days to get a hold of them to arrange for a return. I really just wanted a replacement, but they couldn't guarantee anything before looking at the laptop. It was received back on March 18 and they asked for 10 business days to examine it. I asked about a replacement again, no real answer and no apology for sending a damaged laptop. After 7 business days, I asked again and they said they could do a refund. So I asked for a refund. Escalated to Best Buy customer service after no answer. Back and forth about how long it takes to process a refund and finally they said they processed the refund on March 29th and it would take 3-5 business days. 5 business days later, contacted Best Buy again to check whether it was processed. Oh yes, it was. Give us another 2 days. So I did. Got a message saying there was an error and it has now been processed as of April 8th. It will take another 3-5 business days. So I reached out to Best Buy to see whether I could lodge a complaint. No - nowhere to complain to. Just the seller. I posted 3 reviews - none of them showed up. I asked customer service escalation to reach out 4 times, nothing. Never again Best Buy. I have spent so much money there over the years. Their loss. Don't do it people. Terrible.

Dropped fridge in driveway and still waiting replacement a month later

* Buyer Beware *

Best Buy does not accept Marketplace seller return items, even if the hardware is defective. They will offer 0 support or assistance whatsoever in returning these items. Read the fine print, and honestly if you can... Just skip the middleman buy your hardware direct from the manufacturer, at least they will stand behind their products with minimum warranty's. Save your time, frustration and money.

On Easter Friday I was excited to see that the Apple Watch I wanted was on sale for $475. It was Apple Watch series 11 42 mm jet black ( gps) s/m. I purchased it and was waiting for the long weekend to end so I could finally have it. Easter Monday I get a cal from some third party company that sells through Best Buy’s company. Had no idea it was a third party purchase until after I paid. The lady on the phone said the watch I purchased was cancelled by accident and I needed to rebuy it. Also said I would get it for the same price. When I got off the phone I checked my credit card online and it didn’t show it was cancelled. So I jumped on Best Buy and looked in my account. At first it didn’t show cancelled. So I contacted the chat bot and asked to speak to a person. Ronald came on and I explained the situation to him and he said he would for sure make things right. That he did not! Asked me to hold on while he looked into it. He comes back saying it was out of stock, I told him the lady said to go back on Best Buy and rebuy it. I explained that when I click the link to the watch in my order that the price went up to $599! He then said when I bought the watch the price was posted in error. I said the lady said I would still get it for $475 so he said rebuy the watch then contact the third part company to get them to change the price to $475 after I put it on my card. Absolutely ridiculous! I bought the watch from Best Buy now I gotta track down their sketchy ppl they let sell under their name. Also would have over $1000 on my credit card for an Apple Watch. He did say it would take 5-10 business days to see the refund for the watch that was cancelled but the whole experience has so many red flags I’m not so sure I’ll even get the refund for the watch. I’ve bought so many large ticket items from Best Buy and that is the absolute last. I will make sure it gets refunded but what a joke bet buy has become.

I did not receive the Steam Deck that I ordered. Instead, a third‑party seller sent an entirely different item and then attempted to blame me for their mistake.
I provided Best Buy support with extensive proof, including:

Clear photos of the item I actually received
Documentation of the seller’s questionable practices
Multiple similar reviews describing the same issue with this exact seller

Despite all this evidence, Best Buy support refused to help and chose to side with their third‑party seller. There was no meaningful investigation, no accountability, and no customer protection—despite this purchase being made through Best Buy’s platform.
Thankfully, I paid using PayPal. After reviewing the same evidence that Best Buy ignored, PayPal ruled in my favor and resolved the issue appropriately.

While the third‑party seller’s behavior is unacceptable, the real issue here is Best Buy’s handling of Marketplace orders. By allowing unreliable sellers on their platform and refusing to support customers when clear problems arise, Best Buy effectively abandons responsibility once something goes wrong.
There is a reason this Best Buy has consistently low reviews—but there is now also a reason to be cautious with Best Buy Marketplace as a whole. If you choose to buy from Best Buy’s third‑party sellers, use PayPal or a credit card with strong buyer protection, because Best Buy support will not protect you.

Best buy pro marketplace has been a nightmare these guys are nothing but scammers they take your products and your money take months to pay it back you should see the way they present themselves its disgusting to see a big time cooperation act like theifs its crazy that no one has done anything about this

Extremely terrible service I ordered online it was accepted. I paid. I waited four days then get an email that it’s cancelled as it’s discontinued. They would not replace it with equal value. The manager didn’t seem to care just said I’ll give you 10% off your next item which is unacceptable as I needed this item today,it was going to be delivered today. he refused to give me a replacement value item, which is what any honourable store would do very poor service. I will never ever deal with Best Buy again

Unfortunately on March 2nd I bought a refurbished pair of Apple AirPods from a seller through best buy not knowing that if for any reason you don’t receive the item they have to refund you the money. Best Buy is not responsible for for refunding the money. I have been dealing with this for 30 days. I have been contacting Best Buy and they have washed their hands of the situation and said I have to wait for the seller to give the money back or make a claim with PayPal. I have never experienced such poor customer service from a company before. I have beignet experience this before with other large brands like SHEIN, Temu or Amazon.

Am not sure what the negative reviews are all about. But I have had great service all the time. Today we had to go in for my Ipad, as it was not allowing me to log in. The manaager pated a tech, (Adam) he came up in minutes, did what he had to do and I was out in under 15 min. true they were not too busy, but even in the past the service was great. Thanks for great service always

I ordered a computer program through Best Buy's Marketplace. I was charged twice for it on my credit card. Then when the product was sent to us as a program that could be loaded with a code online, it did not work with our computer. I have been attempting a refund for the amount charged twice for three months now and their agent(s) keep telling me they will expediate my case. When I ask when someone will contact us with their answer; they cannot give me a date or time only thank me for my concern. As such I would suggest that buyers think twice before using Best Buy's Marketplace. Not trustworthy. As well we had a second experience, in store, being told their warranty program was excellent but when we attempted to use it to have an over heating cell phone replaced, we were informed of a $224.00 service fee that was not mentioned at the time of purchase, nor is it mentioned in their written contract. Hmmmm? I wrote their customer service department but have not heard back from them. Not considered good customer service nor are their warranty programs worth purchasing. Certainly from a good business practices standpoint, they do not provide "full disclosure."

I’ve tried writing this review on the Best Buy site but I’m fairly confident they’re blocking the negative reviews. I’ve had a horrible experience with their “customer service” team. I ordered an iPhone for my husbands birthday, received a drone. Brought it into the store within 15ish minutes of it being delivered as I needed it for his birthday (they were originally out of stock in store). They said since it was from a different store (Ontario) they weren’t able to refund me the money nor issue me an actual iPhone. Instead they took the drone and opened a case number for an investigation. I was assured I would 100% receive my money back within 3-5 business days - so I purchased an iPhone in store that day leaving an additional $1800 charge on my credit card. At day 5 they then said it was 5-10 business days and there was no manager to speak to on the customer service number. Day 10 (full business days) they now tell me the investigation was NOT opened until the 5th business day (1 week after bringing it into the store) and it would be another 4 business days. This is absolutely ridiculous. The absolute worst customer service ever. This reassures us on why we never shop at Best Buy. We only chose to do so because we had a gift card to use for a portion of the first iPhone. Which now we’re sitting $1800 in the hole - aka fraud. Charged for an item we never received. I even provided the video of the UPS driver delivering a very large box, clearly not a phone. I don’t know what there is to investigate here but I do know I am now at the point of calling the fraud department for my Visa. Do not purchase any products from Best Buy. Honestly, not sure how they are still in business.

I purchased a printer online and after a period of time, I called to find out when it was going to be delivered and that is when I find out that the order was cancelled. At first, they tried to say it was a problem with my credit card but when I told them the charge was on my credit card, they were unable to give me an explanation. Now i am experiencing a nightmare trying to get the charge removed from my credit card - the charge for a product I don’t have. When I called, they said that the credit card company would have to remove the charge and I told them you guys put the amount on my card - you need to take it off. I have never experienced such a frustrating experience ordering online. These guys have still not removed the amount on my credit card and it has been there since March 9/26. Instead they created a ticket to investigate. What is to investigate - you cancelled my order and did not remove the charge from credit card. Unbelievable.

Zero rating best buy!!
You should change your BUSINESS name to WORST BUY!!!

Scammers!!!
15 days trial for phone its in the contract that I signed in if youre not happy you can return it No problem they said..

But oopsieess thats a SCAM!!!!!!!!!
They will make sure that they will leave you hanging.. hhaha This 2 Indian nationals in best buy their names are JAI and AMINDER they said oh you cant return the phone anymore got scatch on it from you nails and how did you know its from my nails? Youre so smart hey!!! Its not from anything else literally nails right away??( i have short nails) mught ne from my pocket? You think hey? Scratch from fabric? Noh?
Lolzz of course im using it for days for trial. Oh did it say in your contract that i have to purchase screen protector and casing for the phone for trial?? In 15 days.
This turban Indian guys said if you dont like the phone pay the device itself because you cant return anymore as i used the phone. for 7 days only hey take note not 15 days and its open box already.
Wow!!!thats all your respond buddey? I need to pay the device for the phone that you promised that i can return anytime no problem.
Is this the way best buy management train employees??in humane. Harassment !
Actually i phoned customer service and escalated the issues but too bad they ignored Me as the customer never hear any feedback from the issue.
Beware!! YOU 2 staff should be embarrassed the way you treated customers!!
Now im stuck with the phones that I dont even like it for 2 yrs hey?? Can you imagine? My life paying the device that i dont like co theres a trial i believed in.
Oh well. Goodluck with your business the way you harassed and scammed customers specially for the people who has no idea about the phone contracts works.
Spreading the best/worst buy inside job!
God speed for the lesson you deserve to have in the future! Hopefully not bankruptcy the way you treated your customers!! And ignored theyre concerns!
GOD SPEED..
This is horrible store even the customer service over the phone they will make a case for your you so the top management will hear your concenrs but 👎 the higher management will ignored the way the staff treated you..
You should close down!!!worst buy!

I was buying a phone on their website through their marketplace feature. I bought a case with the phone and the payment for that went through no problem. The phone payment was not authorized. Figured it out through my bank and it should have been ok. Told Best-Buy, they said it was the bank's fault (it wasn't), they said they were unable to update my payment method, called them several times over 5 days until the order was automatically cancelled. Not worth the trouble in the future

I order a 14 in black with design laptop shoulder bag from Alberta Tech Mart through Best Buy's marketplace. What a joke. Received someone else's bag with my address label on it, and mine went to them. Seller refused to retrieve my item. Stated a refund would be sent to me and that I could keep bag I have knowing full well I wanted my bag as a gift. Item in my hand is a 13in tacky cheap bag that only a child would want. Alberta Tech Mart and Best Buy ignored my requests, and acted in bad faith. Why Best Buy would still allow this seller access to marketplace is beyond me.

On January 10, I purchased a refurbished Lenovo ThinkPad laptop. I received it at my home on January 15; the delivery person handed it to me in person.
The laptop was in perfect condition; the box included an inflatable protective cover for the device, and to date, my laptop has worked perfectly.

The staff were extremely helpful and knowledgeable. I enjoyed being in the store in Collingwood.

I never seen such garbage treadmill in my life like best buy its been send 2 times to me and the same thing happened I will never buy anything from best buy again. best buy they just ship there treadmills without looking if there is any problems with it

I like to inform the customer about the information provided on their website. I ordered 2 items on their website. I received a confirmation for my 2 products with 1 way bill tracking number (UPS). The seller Coastway for both items. I received 1 item on the 12th, with a different waybill number and stating 1 of 1 item. The second item, order placed on the 8th got stuck in the USA on the 13th, and I was informed by UPS that a charge was to be pay for Custom fees. Try to contact Best Buy, to informed them that I didn't want the shipping because I would had never ordered that item if I known it was coming from the USA. On their website it says the sellers ship for free for standard shipment. I wasn't charged with the 1st item. Best Buy answer was to wait 3 business days to be contacted by the sellers. What a bunch of crap. You buy in Cdn$, are billed in Cdn$ by Best Buy. Then you have to deal with an American seller company. Unacceptable.

INSANELY annoyed and disappointed with the service. You literally cannot contact a store it’s the dumbest thing and all they have is AI to be cheap. Shut down if you can’t afford customer service.