Best of England | Travel Guides Reviews 

1,587
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the beautiful illustrations and excellent paper used in the books. Many people appreciate the swift delivery service and secure packaging, often arriving promptly even during busy periods. Reviewers find the books to be excellent gifts, packed with informative content and inspiring locations to explore, making them a treasure for discovering new places. The detailed photography and engaging narratives are frequently highlighted as outstanding features. However, some customers also noted occasional issues with their orders, such as delayed delivery or receiving an incorrect number of items.

What people talk about most

Product

Customers had positive experiences with the product, frequently praising the books as beautiful,... See more

Quality

Customers consistently note positive experiences with quality, often praising the high-quality paper,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the prompt and swift arrival of... See more

Order

Clients share ambiguous opinions on order experiences, with many reviewers praising the ease of ordering,... See more

Location

Reviewers mention positive feedback about location, with many enjoying discovering new and interesting places... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered three books.Arrived quickly and well packaged. I gavethe first one as a birthday present to a London based friend and immediately got a great reaction, so seems like the contents struck... See more

Rated 5 out of 5 stars

I received very quick delivery of three books Secret London, Secret England and the London Pub Guide. They were part of a terrific Black Friday offer which made them exceptional value for money. The... See more

Rated 5 out of 5 stars

Really beautiful books I’ve got 2 as gifts for my family & love that you can focus on certain areas of the UK to discover more. The information on each page is perfect - not too much & the photogr... See more

Rated 5 out of 5 stars

I purchased Secret England and Secret London for my parents and in laws hoping that they would give them ideas for days out and adventures as they are all retired. They all thought that places featur... See more


Company details

  1. Travel & Vacation

Written by the company

A remarkable family of independent, photographic travel guides.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(1,587)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect service from start to finish

It was easy to order and pay, and the book preview was a helpful touch. My order arrived swiftly, and to my surprise a free London Kids book was included with the Secret London book I ordered. I have decided to keep the London Kids book myself, as it is so interesting, informative, and in my opinion not exclusively for the benefit of children. The Secret London book is full of information, interesting facts and is beautifully illustrated. I'm certain the intended recipient will love the book as much as I do. I even received a follow up email to ensure I had received my order. I am so impressed with the efficient, exemplary service, and would definitely recommend The Best of Britain and their wonderful books.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Really beautiful books!

Really beautiful books
I’ve got 2 as gifts for my family & love that you can focus on certain areas of the UK to discover more.
The information on each page is perfect - not too much & the photographs are stunning
The books were immaculate on arrival & I loved the aftercare email to check they’d been received. Brilliant!
Thank you

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Quick delivery of what appears to be a…

Quick delivery of what appears to be a great book. It’s well written , informative and fun facts . I have bought it for an American friend of mine who loves London and will gift it to him in the pub this week. Then I’ll buy another for myself . Maybe it’ll be a perfect Christmas gift for other international friends who love to visit London as well !

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I have just received Secret England and Secret London as Christmas gifts for my daughters. The books are really nice quality and I'm very pleased with them. Harry is very responsive and helpful. There was a problem with the delivery - nothing to do with Harry or Best of Britain - and he resolved it very quickly with no fuss. I would definitely recommend them and buy from them again.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

A great all round experience

Ordering was easy, delivery was fast. And the packaging was good, so as not to damage my book being dropped through the letterbox.
Customer service was very good and very friendly. I kept getting updated e mails.
And now to the book itself.
It's of superb quality paper.
I've not read it yet, just glanced through and the photos look very good. And the description is good.
It appears there is a Google map with all the locations marked on but I've not looked into that yet. But sounds very useful.
All in all, a great book, and company. And I felt the book was very reasonably priced.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Discover parts of England you never knew existed

I received very quick delivery of three books Secret London, Secret England and the London Pub Guide. They were part of a terrific Black Friday offer which made them exceptional value for money. The books are beautifully made with high quality paper and excellent photographs. I have already noted a few places to visit as soon as I can and I look forward to finding more but there are so many packed into every book its going to be a long term project!

28 November 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely appalling customer service…

Absolutely appalling customer service from this company. I have been left bitterly disappointed and frustrated by their lack of response.
I bought two books, Secret England & Secret London and they arrived promptly. The books are beautiful so I decided to buy more as gifts.
I ordered 3 x Secret London, 3 x Secret England as Christmas presents. On 21st Nov I received only 1 of each. I am missing 4 books and despite numerous emails to ‘Harry@bestofengland and Simon@bestofengland I have received no response at all.
This is unprofessional and rude. I am out of pocket and appear to have no way of taking this further as the only way to contact them is via email.
I have a photo of my delivery which clearly shows a package which quite obviously does not contain 6 books.
Buyer beware. A truly disappointing experience.
Harry/Simon@bestofengand- you can rectify this by sending me my books or a refund asap and then I will happily take down this review but until then I will be actively telling people about my really frustrating experience with your company.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

I was very happy with the books

I was very happy with the books - Secret London and Secret Britain, that I am giving as a Christmas present. I had a friendly email after delivery asking if they were OK, which was a lovely, personal touch.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Lovely books

The books are lovely, with beautiful photos. Postage was free and I was kept informed of the progress of the order - which came very quickly. I would have no hesitation about buying from this company again.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

A beautifully produced book

A beautifully produced book, packed full of lovely photos and information that really makes you want to go to London and explore. It arrived promptly and securely packaged. Thoroughly recommend.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

The book is as described

The book is as described, it was very useful to see a preview to give an idea of the quality of the photographs, which are superb, good quality gloss finish on quality gauge paper. I shall certainly be recommending this book and will be buying more from this company in the future.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service…

Fantastic customer service for such a minor query. Immediately reply, which is so rare nowadays, with a more than satisfactory answer.

Lovely products too. Excellent quality paper and so well worth the money!

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

I ordered these two books but after a week realised the delivery was late
I emailed customer services and within hours Harry had responded, checked what had happened and resent the books out
Beautiful books and outstanding customer service

25 November 2025
Unprompted review

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