Best of England | Travel Guides Reviews 

1,587
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the beautiful illustrations and excellent paper used in the books. Many people appreciate the swift delivery service and secure packaging, often arriving promptly even during busy periods. Reviewers find the books to be excellent gifts, packed with informative content and inspiring locations to explore, making them a treasure for discovering new places. The detailed photography and engaging narratives are frequently highlighted as outstanding features. However, some customers also noted occasional issues with their orders, such as delayed delivery or receiving an incorrect number of items.

What people talk about most

Product

Customers had positive experiences with the product, frequently praising the books as beautiful,... See more

Quality

Customers consistently note positive experiences with quality, often praising the high-quality paper,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the prompt and swift arrival of... See more

Order

Clients share ambiguous opinions on order experiences, with many reviewers praising the ease of ordering,... See more

Location

Reviewers mention positive feedback about location, with many enjoying discovering new and interesting places... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered three books.Arrived quickly and well packaged. I gavethe first one as a birthday present to a London based friend and immediately got a great reaction, so seems like the contents struck... See more

Rated 5 out of 5 stars

I received very quick delivery of three books Secret London, Secret England and the London Pub Guide. They were part of a terrific Black Friday offer which made them exceptional value for money. The... See more

Rated 5 out of 5 stars

Really beautiful books I’ve got 2 as gifts for my family & love that you can focus on certain areas of the UK to discover more. The information on each page is perfect - not too much & the photogr... See more

Rated 5 out of 5 stars

I purchased Secret England and Secret London for my parents and in laws hoping that they would give them ideas for days out and adventures as they are all retired. They all thought that places featur... See more


Company details

  1. Travel & Vacation

Written by the company

A remarkable family of independent, photographic travel guides.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,587)

63 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What beautiful books

What beautiful books! I ordered the London and also the London pubs book. The illustrations are exceptional and it's just a book you want to flick through regularly. I was also contacted to see if my books have arrived safely. They had, thank you.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Bought the “Secret London” book as one…

Bought the “Secret London” book as one of my wife’s birthday presents. It is superb. Packed with beautiful photos of places in London, most of which I had no idea existed. The delivery service was great as was the packaging. Fully recommend The Best of Britain!

20 November 2025
Unprompted review
Rated 5 out of 5 stars

What great service

What great service the book came within a couple of days and is as advertised.
It’s very interesting and I’m sure my friend will love it

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Secret London

Our book purchased was “Secret London “ It arrived promptly and we are delighted with the quality of photos and interesting text in it .
Customer service is excellent as is follow up .

19 November 2025
Unprompted review
Rated 5 out of 5 stars

I ordered three books.Arrived quickly…

I ordered three books.Arrived quickly and well packaged. I gavethe first one as a birthday present to a London based friend and immediately got a great reaction, so seems like the contents struck a chord of being genuine secrets! Look forward to gifting the others although i'm tempted to keep one for myself having flicked through them.

11 November 2025
Unprompted review
Rated 1 out of 5 stars

Secret London

A book mostly full of places that are well known, nothing secret! Also restaurants and bars, which I was not interested in. Nothing but a shallow little book, maybe for tourists! One star as the photos are lovely, but a huge disappointment definitely not a recommended buy, debating whether to return this, but I have no faith that my refund would be honoured

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I received only one of two books, initially. Harry's communication and updates in arranging the dispatch of the second book were excellent!
The books are super and we are loving our second version of Secret London!!

14 November 2025
Unprompted review
Rated 5 out of 5 stars

The books are really beautiful (and…

The books are really beautiful (and great gift!)Absolutely wonderful customer service - Harry couldn't have been more helpful! Very pleased with purchase and to support independent businesses like this.

13 November 2025
Unprompted review
Rated 2 out of 5 stars

Poor Response from this company. I ordered three books but it wasn’t…

I ordered three books but it wasn’t clear payment had gone through. The order form then reappeared and I thought I had to order again. However email showed it as a double order. I emailed immediately and then a couple more times but have had no response. I commented on the Facebook page but the response is through AI. There seems to be no other way of getting in touch.

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Another great publication!

Just bought London Pub Guide, and again, this book did not disappoint. We have almost every book in their range and always use them when we are planning any trip. The photos are brilliant and the information spot on. Any book in the range will make an outstanding gift.

5 November 2025
Unprompted review
Rated 5 out of 5 stars

What a wealth of information

What a wealth of information, so much to take in, a book I shall refer to often, wonderful for those of us who don't get to London often and also for those who live in the city and have no idea of it's secrets.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Secret England, another excellent ‘Best of Britain’ guide

Secret England is another excellent ‘Best of Britain’ guide. The photography, as always, is excellent with a good, concise description accompanying each entry. The locations are well researched and cover the length and breadth of England. If planning a particular route a useful tool is a Google Map showing each location featured in the book which can be found on the ‘Best of Britain’ website. A book I can happily recommend.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

The Best of Britains Secret England

The Best of Britains, Secret England is an excellent gem of a book, what a treasure. I have several in my collection and use them all the time when travelling but this latest copy blow me away it’s packed with some of the best places to visit, the images are true to life and stunning as is the narratives. Highly recommend to discover new places or a welcome gift for friends and family.
5 star.

27 September 2025
Unprompted review
Rated 5 out of 5 stars

I have just received my copy of Secret…

I have just received my copy of Secret England, yet another beautiful book in this series. Lovely pictures as always. It’s a useful book if you’re visiting a particular area and want to discover the highlights - useful for my foreign visitors!

27 September 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look