Just back from a holiday in New Zealand where I insisted on the basic rar rental insurance policy with SNAP Rentals. This was backed up by my Bettersafe Excess Policy. Two mishaps while away. S... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have used many times, straightforward and can even get a 10% discount code to make cheaper. So far I have never had to use the actual insurance, but so much better value than buying from the car hirer... See more
Company replied
Very very easy process to purchase XS Protection insurance for an up and coming car hire trip to France. Premium was fantastic value for money with 7 days cover from Bettersafe.com costing only margin... See more
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Have used for a number of years. Unfortunately had a problem with a pothole in France. Hire car company charged for excess for damage. Better safe claim was handled immediately with clear instructions... See more
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Company details
- #28 of 140 best companies in Insurance company
- #9 of 14 best companies in Personal Insurance Company
Written by the company
Bettersafe.com is an insurance broker that specialises in selling excess products like car hire excess insurance, private car excess insurance, home excess insurance, travel insurance, income protection insurance, commercial vehicle excess insurance and gap insurance.
Contact info
Unit 2, Building A, Marvan Court, 1 Waldegrave Road, TW11 8LZ, Teddington, United Kingdom
- +44 (0) 20 3740 4431
- enquiries@bettersafe.com
- bettersafe.com
4.8
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from Bettersafe.com
Hello Ann, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Easy to purchase car excess insurance…
Easy to purchase car excess insurance and quickly paid out when needed.
18 March 2026
Reply from Bettersafe.com
Hello Paul, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Reply from Bettersafe.com
Hello Gary, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
excellent company
excellent company, i had the misfortune to claim and it was handled without fuss
15 March 2026
Reply from Bettersafe.com
Hello Julian, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Reply from Bettersafe.com
Hello Ian, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Reply from Bettersafe.com
Hello George, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Very easy site to navigate
Very easy site to navigate, cover appears good.
But hope never to have to use it.
6 March 2026
Reply from Bettersafe.com
Hello David, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Really easy website to use
Really easy website to use, and great price for 12 months cover.
4 March 2026
Reply from Bettersafe.com
Hello Nick, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Easy and straightforward forward
Easy and straightforward forward.
All done 5 minutes and great price
4 March 2026
Reply from Bettersafe.com
Hello Wayne, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Reply from Bettersafe.com
Hello Simon, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Online booking
Straight forward form to complete, information provided easy to follow and understand. Received immediate confirmation and necessary documents.
23 February 2026
Reply from Bettersafe.com
Hello Jacqui, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Reply from Bettersafe.com
Hello, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Easy, quick process
Easy to get a quote, price was very competitive for annual cover, definitely recommend
20 February 2026
Reply from Bettersafe.com
Hello Nick, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Reply from Bettersafe.com
Hello David, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Reply from Bettersafe.com
Hello, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
I ended up paying twice and haven't…
I ended up paying twice and haven't managed to secure a refund yet
12 January 2026
Reply from Bettersafe.com
Hello Louise, thank you for your feedback.
It appears that a member of the team has responded to your email regarding the transactions. We have also forwarded your message to our Customer Service team, who will be reaching out to you again shortly to provide further assistance.
In addition, we have formally registered this matter as a complaint. A member of the team will be in contact with you to ensure it is reviewed and resolved appropriately.
Please accept our sincere apologies for any inconvenience caused, and thank you for your patience.
Best Wishes, The Bettersafe Team.
Easy to purchase and good value for…
Easy to purchase and good value for money. A good place to buy these important products.
13 January 2026
Reply from Bettersafe.com
Hello David, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
The page was unclear about all the…
The page was unclear about all the different daily rates. Payment was painful! Required 4 attempts to get through.
16 February 2026
Reply from Bettersafe.com
Hello, Thank you for your feedback. We’re sorry to hear that you experienced difficulties while using our website.
Regarding your comment about the page being unclear about the daily rates, we would appreciate it if you could kindly provide a bit more detail so that we can investigate this further.
A member of our team will be in touch with you shortly. We have also informed our IT team about the payment issue to ensure it is reviewed promptly.
Please accept our sincere apologies for any inconvenience caused. Best Wishes, The Bettersafe Team.
Reply from Bettersafe.com
Hello Brian, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Auto renewal should be outlawed
Auto renewal should be outlawed, without this Id give 5 stars, as Bettersafe have it its only a 1 star from me
13 February 2026
Reply from Bettersafe.com
Hello,
Thank you for your feedback. We’re sorry to hear that you’re unhappy about the introduction of auto-renewals. We’ve registered your complaint, and a member of our team will contact you shortly to follow up.
In the meantime, if you would like to opt out of auto-renewal, please email us at enquries@bettersafe.com, and we will gladly arrange this for you. Best Wishes, The Bettersafe Team.
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