Just back from a holiday in New Zealand where I insisted on the basic rar rental insurance policy with SNAP Rentals. This was backed up by my Bettersafe Excess Policy. Two mishaps while away. S... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have used many times, straightforward and can even get a 10% discount code to make cheaper. So far I have never had to use the actual insurance, but so much better value than buying from the car hirer... See more
Company replied
Very very easy process to purchase XS Protection insurance for an up and coming car hire trip to France. Premium was fantastic value for money with 7 days cover from Bettersafe.com costing only margin... See more
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Have used for a number of years. Unfortunately had a problem with a pothole in France. Hire car company charged for excess for damage. Better safe claim was handled immediately with clear instructions... See more
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Company details
- #28 of 140 best companies in Insurance company
- #9 of 14 best companies in Personal Insurance Company
Written by the company
Bettersafe.com is an insurance broker that specialises in selling excess products like car hire excess insurance, private car excess insurance, home excess insurance, travel insurance, income protection insurance, commercial vehicle excess insurance and gap insurance.
Contact info
Unit 2, Building A, Marvan Court, 1 Waldegrave Road, TW11 8LZ, Teddington, United Kingdom
- +44 (0) 20 3740 4431
- enquiries@bettersafe.com
- bettersafe.com
4.8
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Bettersafe.com
Hello Elizabeth, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
RenewedRenewed by phone and dealt with efficiently and at a fair price. by phone and dealt with…
Renewed by phone and dealt with efficiently and at a fair price.
6 February 2026
Reply from Bettersafe.com
Hello Vivian, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Called yesterday to arrange an annual…
Called yesterday to arrange an annual hire car excess. Nobody available to help. Promised a call back this morning and just received that call around 1pm! I actually called them earlier to arrange the cover.
5 February 2026
Reply from Bettersafe.com
Hello Peter, Thank you for taking the time to share your feedback.
We understand that you had requested a call back the following morning. While we always aim to accommodate our customers' preferred contact times, we are not always able to guarantee a specific call-back time.
We truly appreciate that you reached out the next morning to proceed with your policy and we're grateful for your continued trust in us as your provider.
We apologise for any inconvenience caused and thank you for your understanding.
Best Wishes, The Bettersafe Team
Car Hire excess insurance
Easy to renew. Held for a couple of years now..No problem to date but saved alot of money in car hiring. Meets my needs.
4 February 2026
Reply from Bettersafe.com
Hello, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Good value policy covering my needs
4 February 2026
Reply from Bettersafe.com
Hello Andy, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
I have been a Bettersafe Car Hire…
I have been a Bettersafe Car Hire Excess customer for nearly 10 years and have only recently had to make a claim. I was totally amazed by how quickly everything was settled. Very fast and very professional.
29 January 2026
Unprompted review
Reply from Bettersafe.com
Hello Paul, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Reply from Bettersafe.com
Hello Robert, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
efficient system for buying policy.
28 January 2026
Reply from Bettersafe.com
Hello Dawn, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Reply from Bettersafe.com
Hello Eric, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
It was a smooth seamless process,no…
It was a smooth seamless process,no problems and an excellent rate.
I would recommend your company to anyone.
22 January 2026
Reply from Bettersafe.com
Hello Brian, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Good product
Nice people. Good product. Well priced vs car hire excess bought from the hire car company directly.
16 January 2026
Reply from Bettersafe.com
Hello Mark, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Good Claims Experience
Just back from a holiday in New Zealand where I insisted on the basic rar rental insurance policy with SNAP Rentals. This was backed up by my Bettersafe Excess Policy.
Two mishaps while away. Someone opened their car door into mine making a dent. Then the windscreen cracked for no apparent reason. Including foreign currency charges SNAP charged me £706 which Bettersafe are repaying me in full.
The annual worldwide policy cost less than £100 whereas excess insurance with SNAP would have cost a premium rate £14.56 per day the equivalent of £5314 per annum.
Bettersafe offer a way of avoiding such ridiculous costs.
9 January 2026
Unprompted review
Reply from Bettersafe.com
Hello David, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Very good purchase experience.
Can only comment about the purchase experience; which was very good, helpful and friendly. The queries I had about commencement timings, SLI coverage for a coming Car Hire in the US and auto-renewal, were efficiently dealt with.
8 January 2026
Reply from Bettersafe.com
Hello Mr Dawson, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
2nd time I have used BETTERSAFE
2nd time I have used BETTERSAFE. Had no problems first time. Easy to use web site.
8 January 2026
Reply from Bettersafe.com
Hello Maria, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Really easy to set up policy
Really easy to set up policy. Claim 2 years ago was very speedily settled.
8 January 2026
Reply from Bettersafe.com
Hello Ronald, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Reply from Bettersafe.com
Hello Johnathan, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Reply from Bettersafe.com
Hello John, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Good value for money
Products on offer were good value for money compared with the rates at the hirer. Coverage was as better than the lowest insurance product offered by the hirer.
26 October 2025
Reply from Bettersafe.com
Hello, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
very responsive company
very responsive company - and very helpful staff - i have claimed once and was very straightforward -
29 December 2025
Reply from Bettersafe.com
Hello David, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Easy arranging on line but out of hours
Easy arranging on line but disappointed there was a call handler only today Unable to give any info o product Though it is Sunday after the Xmas hols
28 December 2025
Reply from Bettersafe.com
Hello Sue, Thank you for response. We're sorry to hear you were unable to get the information you required regarding our products. We have tried to contact you via phone but were unable to reach you. If you still require our assistance, please do not hesitate to get back in touch.
Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
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