Better Tax Relief Reviews 

468
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for handling stressful tax situations with great care and professional dedication. Reviewers highlight exceptional communication, noting that helpful agents respond quickly and explain complex financial processes clearly. However, some customers also noted frustrations regarding payment structures and a lack of ongoing communication after initial fees were charged. A few people felt that the service failed to deliver expected resolution results despite significant financial costs. Consumers reported being left confused and facing difficult financial situations after long periods of waiting without proper updates.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting their knowledgeable,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting knowledgeable and personable agents... See more

Service

Consumers find service to be a mixed experience, as some reviewers express deep frustration over unexpected... See more

Response time

Users describe positive interactions with response time, frequently praising staff members for being prompt... See more

Payment

Clients share profound dissatisfaction regarding payment, stating they keep getting bills from the IRS while... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Situation was kind of overwhelming to me before I began speaking with Giovanny! Once we started proceeding with the process, like we were best friends taking some of the pressure off my shoulders just... See more

Company replied

Rated 5 out of 5 stars

I was directed to Better Tax Relief by another company, and it was the wrong referral. Alexander Reymundo was patient and very helpful. I'm 80 years old and retiring, and Alex made an appointment with... See more

Company replied

Rated 5 out of 5 stars

Better Tax Relief is helping me with my IRS tax situation. I unintentionally made a financial mistake which ended up affecting my taxes. Malaika is the professional assisting me. She has been so helpf... See more

Company replied

Rated 5 out of 5 stars

I recognize that an unexpected problem occurred in house with the loss of Colin. I have nonidea when that occurred. I wish I had heard of this sooner, but such had nothing to do with Malaika Naqv... See more

Company replied


Company details

Written by the company

"We at Better Tax Relief have years of experience and are pleased to have served all over the nation. We have assisted thousands of people, families, and companies in dealing with IRS concerns without losing sleep over the finer points. Whether you owe money to the IRS, have unfiled returns, are under audit, or have other tax problems, we are here to safeguard your interests. Rest assured that we are here to defend you if you feel that matters with the IRS or the State are already difficult."


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

468 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(468)

133 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

She was very nice to work with

She was very nice to work with
Also she gave me very clear explanation to me about what I needed

15 September 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Hello Audrey, thank you for sharing this! We’re glad you received a clear explanation of what you needed and had such a pleasant experience along the way. We really appreciate the great review!

Rated 5 out of 5 stars

Alexander Reymundo very knowledgeable…

Alexander Reymundo very knowledgeable guy help me out greatly he was well informed.
Helped me out with my issue.

14 September 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Anthony, Alexander will appreciate the shoutout! We’re happy his knowledge came through when you needed help and that he was able to assist with your issue. Thank you for taking the time to recognize him!

Rated 5 out of 5 stars

Folliw Up is Key!

Friendly, precise, efficient, and consistent. Follow up is Key!

14 September 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Hi Brent, you said it perfectly, follow-up really does matter! We’re glad you received friendly, consistent communication and an efficient experience from our team. Thanks for the fantastic feedback and five stars!

Rated 5 out of 5 stars

Malaika was a great help to me

Malaika provided great support and service. SUPER grateful!

9 September 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Hi Steve, thank you for the great review! We’re happy Malaika was there to provide the support you needed and make such a positive difference in your experience. We really appreciate the five stars!

Rated 5 out of 5 stars

I had been paying monthly installment…

I had been paying monthly installment payments on my federal taxes beginning in 2023. Knowing I would never catch up to what I owed, I began searching for quality tax relief programs. When my research concluded, Better Tax Relief came out on top and I have not regretted that decision. Their agents are personable and extremely knowledgeable of tax resolution solutions. I spoke with Clay Hudson today about a concern I had with an IRS letter I had received. He quickly put my mind at ease and shared with me the next steps moving forward.

Finally, it’s true that the IRS has put pressure on me and, at times, causes much stress and anxiety. However, I am just a phone call away with BTR to ease the stress. I recommend Better Tax Relief to anyone who is struggling with their Federal Taxes. Finally, I greatly appreciate the inexpensive fees I paid to get the ball rolling!!

17 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Hi Andy, your continued confidence means a great deal to us. We know how valuable it is to have a team you can turn to when an unexpected IRS letter arrives, and we’re grateful Clay could be that resource for you. Thank you for the recommendation and for sharing your experience with others!

Rated 5 out of 5 stars

I recognize that an unexpected problem…

I recognize that an unexpected problem occurred in house with the loss of Colin. I have nonidea when that occurred. I wish I had heard of this sooner, but such had nothing to do with Malaika Naqvi. She took up the reins and produced. I am so glad she was assigned. This experience made the result a winner in my column. Thank you so much for the effort of Malaika and Victor (vgobea).

Michael W Kelly

3 July 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Michael, thank you for sticking with us through an unexpected transition. Malaika and Victor stepped in when it mattered, and we’re grateful their efforts helped turn your experience around. We truly appreciate your patience and the generous recognition for both of them!

Rated 3 out of 5 stars

Needing a resolution

⭐️⭐️

I have been dealing with Better Tax Relief for some time now, and unfortunately, I am very disappointed with my experience so far.

I was told that the cost to retain their services, including fees and other costs, would be approximately $2,700. So far, I have made approximately $1,200 in payments. I have continued making these payments because I expected to receive the services and follow-up that were promised to me.

About three months ago, I was told that someone would be reaching out to me to go over my finances, discuss my situation, and help get everything in order. Three months later, I am still waiting for that follow-up.

What I don’t understand is how I am expected to continue making monthly payments when I am not receiving communication or updates regarding my case. I have made it clear that I need someone to contact me and explain what has been done, what the current status of my case is, and what I am actually paying for.

At this point, I am simply asking for accountability and transparency. I want to know where my $1,200 has gone, what work has been completed on my behalf, and what services I can expect moving forward.

I am not trying to be difficult. I just believe that if I am making monthly payments for a service, there should be communication and progress. I hope Better Tax Relief will address my concerns and provide the follow-up I have been promised.

Until then, I am left trying to make sense of why I am continuing to pay when no one has followed up with me.

28 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Hi CiCi, we’re sorry to hear about your experience and the difficulties you’ve had getting the follow-up you’ve been looking for. After the time you’ve spent working with us, we don’t want you to be left feeling this way about the service you’ve received. Please contact our team directly so we can look into your case, answer your questions, and determine the best way forward. We appreciate you bringing this to our attention.

Better Tax Relief: (866) 562-1216

Rated 5 out of 5 stars

Great experience so far…

Malaika makes sure to keep me updated & staying on top of whatever issue arise.

3 September 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Hi Anthony, we appreciate the five stars! Having Malaika in your corner means having someone who stays engaged from one step to the next. Thank you for trusting her and Better Tax Relief with your case!

Rated 5 out of 5 stars

Better Tax Relief is helping me with my…

Better Tax Relief is helping me with my IRS tax situation. I unintentionally made a financial mistake which ended up affecting my taxes. Malaika is the professional assisting me. She has been so helpful with great communication which is very reassuring. It’s a difficult time for me and knowing she is handling my case gives me some peace of mind.

5 September 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Thank you for sharing this, Linda. Tax issues can carry a lot of weight, so knowing you have confidence in Malaika and the work being done on your case means a great deal to us. We’re grateful you chose Better Tax Relief to help you through it.

Rated 5 out of 5 stars

They have been very helpful

They have been very helpful. They got three years of unfiled taxes filed for me. They've been very good when I needed answers. And they're doing a great job the young lady that found my taxes for me cut me in for him to what was going on and I think I'm very much

25 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Hi Jon, thank you for putting your trust in Better Tax Relief. It means a lot to know our team has been a resource you can turn to throughout this process. We appreciate your support and the five-star review!

Rated 5 out of 5 stars

Alexander helped me with everything I…

Alexander helped me with everything I needed to get done so we can wrap this up with the IRS. He was kind, professional, and very helpful! Best help I have had at BTR. Thanks man!

3 September 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

It’s great to hear Alexander was able to help get everything in place as you work toward wrapping things up with the IRS. We especially appreciate you recognizing his kindness and professionalism. We’ll make sure he sees your shoutout!

Rated 5 out of 5 stars

On time with call

3 September 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Ron, we appreciate the five stars! Being on time and respecting your schedule matters, so we’re glad everything went as planned with your call. Thank you for the review!

Rated 5 out of 5 stars

Above and beyond the normal support!

I was directed to Better Tax Relief by another company, and it was the wrong referral. Alexander Reymundo was patient and very helpful. I'm 80 years old and retiring, and Alex made an appointment with another member of your staff who can help me above and beyond what I requested. I really appreciate his extra help. He is a star!

2 September 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Thank you for recognizing Alexander, Homer. It means a lot to hear that he went the extra mile to make sure you were taken care of, even when your situation fell outside the original reason for reaching out. We’ll make sure he gets the recognition he deserves!

Rated 5 out of 5 stars

great customer service

the costumer service was clear and very professional

1 September 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Clear and professional is exactly what we like to hear, Joel. Thanks for sharing your experience and for the five-star review!

Rated 5 out of 5 stars

Job Performance Recognition

To date I have dealt with Ms. Malaika Naqvi and Mr. Thomas Peters on numerous occasions. I am taking this opportunity to recognize and commend then both for their, professional curtesy, experience and knowledge that they each displayed whenever dealing with me and my tax issues on a number of occasions.

31 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Hi John, it means a lot that you took the time to recognize Malaika and Thomas after working with them on several occasions. Your continued confidence in their knowledge and the way they’ve assisted you is a wonderful compliment to them both. We’ll make sure they see this!

Rated 5 out of 5 stars

Maleia was so very helpful and…

Maleia was so very helpful and continued to prioritize my case. She was professional kind and courteous. I appreciate her work and would choose to work with her again.

28 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Sounds like Maleia has really been in your corner. We’re happy to hear how attentive she’s been to your case and that you’d gladly choose to work with her again. That’s a terrific compliment, and one we’ll be sure to pass along!

Rated 5 out of 5 stars

Helped with notices received

Alex was very through in explaining why I received my notices and they would handle things for me, as that is why I payed them to represent me. He assured me it will be handled and I can relax and not have a panic attack. Thank you Alex for being kind and courteous.
Cynthia Friday

29 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Cynthia, we’re glad Alex was there to provide some clarity and reassurance when you needed it. We’ll be sure he knows how much you appreciated his patience, kindness, and support. Thank you for sharing your experience!

Rated 5 out of 5 stars

Maleia was great with communication

Maleia was great with communication. She was helpful and very responsive.

27 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Staying connected throughout the process can make such a difference. We’re happy Maleia has been responsive and easy to work with, Autumn. Thanks for recognizing her!

Rated 5 out of 5 stars

Malaika has been great

Malaika has been great. I have no doubt she will help me get the best results. She keeps on touch with me through the whole process and is very nice and professional.

28 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

It’s wonderful to hear how much confidence Malaika has given you, Justin. We appreciate you recognizing the communication and professionalism she continues to bring to your experience. Thank you for the five stars!

Rated 5 out of 5 stars

Alex Reymundo was a very good…

Alex Reymundo was a very good representative.

27 August 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

We’re glad to hear Alex made such a positive impression. We appreciate you taking the time to recognize the service he provided and will be sure to share your kind words with him!

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