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BigshoesReviews 

789
•
TrustScore 5 out of 5

4.9

Men's clothes shop
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Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product range, especially for large and wide-fitting shoes, which are often difficult to find. The quality of the footwear is frequently highlighted, with many noting the comfort, durability, and true-to-size fit. Reviewers also appreciate the fast and reliable delivery service, often receiving their orders promptly and well-packaged. The ordering process is described as simple, and the overall service, including exchanges, is consistently rated as excellent. However, some customers experienced slightly slower delivery times, though this was sometimes attributed to external factors like holiday seasons. A few other people also felt that the appearance of some shoes was not as expected from the photos, and one reviewer reported a manufacturing flaw in a sandal.

What people talk about most

Product

Consumers find the product to be positive, consistently praising the quality, fit, and comfort of the shoes,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick and efficient postage... See more

Service

Clients share positive opinions on service, consistently highlighting its efficiency and speed. Reviewers... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent quality of products,... See more

Order

Reviewers consistently express satisfaction with the ordering process, highlighting its ease and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. I am so impressed with Big Shoes’ customer service and support. It’s impossible finding size 14 shoes for my son but I found exactly what my son needed at Big Shoes. There is a... See more

Rated 5 out of 5 stars

The website was easy to navigate, plenty of choice for the size 14 plus..delivery was within 3 days. My son is extremel happy to have comfortable, fashionable footwear. At 6'8" he finds it difficult t... See more

Rated 5 out of 5 stars

The website was easy to navigate, plenty of choice for the size 14 plus..delivery was within 3 days. My son is extremely happy to have comfortable, fashionable footwear. At 6'8" he finds it difficult... See more

Rated 5 out of 5 stars

Order shoes for my Dad here all the time, every pair is always fantastic quality and sizing is always true to size. Very quick and reliable postage aswell.

Company details

  1. Men's clothes shop
  2. Boot Shop
  3. Plus Size Clothing Shop
  4. Shoe shop

Contact info

4.9

Excellent

TrustScore 5 out of 5

789 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(789)

71 reviews in the last 12 months

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Rated 1 out of 5 stars

Return process is a disaster!

This company should be ashamed of themselves.
I understand returns can be a pain sometimes, but l have purchased over a dozen shoes from this company. Finally a pair did not fit, so l put in for a return. Good luck. They make this very difficult.
Customer support is a joke as well.
After a few months when they give you a credit it is almost impossible to use it. They don't make it easy.
When you go to purchase a new pair they do not give you the option to add the credit from return. You need to go to another website to do this first. Skip all the hassle and shop somewhere else. In the end you are really not saving any money. 1 year later: I still have not received my credit for return, but they got their shoes back from me. See attached photo confirming the shoes were returned.

11 March 2024
Unprompted review
Rated 3 out of 5 stars

I like the lot

I like the lot
I'd prefer if there were more quality leather shoes. With old fashioned soles.. but, I do get great wear from those I've bought so far

18 June 2024

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