I find it easy to schedule my shipments with Bikeflights.com. Packing directions are given if I need them. Shipping labels are easy to print, along with the option to have my shipments picked up or I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've used Bikeflights for multiple items shipped, bikes, bike frames, and wheelsets. I've consistently found their are competitively priced and well worth considering for your next shipment. I'm a Bik... See more
Great experience. Dropped off on Monday arrived on Friday across country. Advice for others, take the derailleur off the hanger and zip tie it to the stay with chain even if you leave the back wheel o... See more
I had to arrange to ship my bike on short notice. Bikeflights was great to work with, guiding me through the whole process. When there was a problem with the shipper's ability to verify my address,... See more
Company details
Written by the company
Bikeflights is the best bicycle shipping service, trusted by riders worldwide. We offer faster shipping, dedicated support and premium protection at less cost so that you can ship the best way, guaranteed. Join over one and a half million served —including individuals, bike shops, events and cycling industry businesses— who have used Bikeflights to ship their bikes, wheels, e-bikes and gear with confidence since 2009. Ship the best way with Bikeflights.com. We ship. You ride.
Bikeflights.com
Written by the company
- We ship. You ride.
- The best way to ship a bike, e-bike and bike gear. We've been doing it for more than 15 years and served more than 1.5 million bike-related shipments.
- Need a box?
- We have premium, thoughtfully designed and easy-to-pack boxes available.
- Customer Support 7 Days
- You can reach our Support Team of fellow cyclists via phone, email and chat Mon-Fri: 6 AM-6 PM PT, Sat-Sun: 7 AM-2 PM PT. Our Virtual Assistant can answer most questions 24/7.
Contact info
8000 N Fowler Ave, 97217, Portland, United States
- (541) 705-2453
- support@bikeflights.com
- bikeflights.com
4.7
Excellent
53k reviews
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Great customer setvice
21 May 2026
Belmont Wheelworks was fantastic
Belmont Wheelworks was fantastic. They boxed the bike and highly recommended bikefligtlht, speaking positively of their reliability. Bike fight. Delivered one day early!! Bikeflight did a great job. Thank you
22 May 2026
Easy to use website
Easy to use website, reasonable price and excellent customer service.
22 May 2026
BikeFlights…buyer beware
I have been a customer of BikeFlights for years but they have lost my business and to make others aware of there new practice of quoting a rate then hitting there customers with an additional charge based on alleged errors in measurements. They attempted to say that I provided incorrect measurements of my box but did not realize that I took pictures .of the actual measurements of the box.
Justin Barr at support@bikeflightsclaimed that the box was 3 inches longer then my stated length and that the “carrier” imposed this charge. Once i responded with photo documentation he simply dismissed my request saying there is nothing he can do. Clearly this is BIkeFlights attempt to take advantage of there customers in a challenging shipping market. These types pf practices are disgusting and a breach of trust of what used to be a good company. Shame on BikeFlights, there are better companies out there that stand by their service and train there people better.
28 May 2026
Unprompted review
The box was handled terribly
The box was handled terribly, so I can only imagine how they treated it. Luckily, the bike was well protected, even though some parts were out of place.
21 May 2026
Service
Boxing, shipping, and receiving my bike was done by competent people in the process!
20 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Damaged bike
Bike arrived damaged and box was clearly crushed. The claims process was adequate although they did nothing about the missed cycling event and extended period without my bike. Moreover, when they asked about my preferred reimbursement method I told them to Zelle me. Instead, they sent it via PayPal and I still don't have my money. UPDATE: I changed my review from two stars to four given the improved handling of the claim and resolving the payment issue. Their customer service is admirable.
19 May 2026
Reply from Bikeflights.com
Hello,
Thank you for sharing your experience. We're sorry that your bike arrived damaged and understand how disappointing it must have been to miss your cycling event and be without your bike while the claim was being resolved.
While we're glad we were able to process your claim and provide reimbursement for the damage, we recognize that compensation cannot make up for the inconvenience and lost opportunities caused by the shipment issue.
Regarding the reimbursement method, we apologize for the confusion. We understand there was an issue with the initial payment method, but we're pleased that we were ultimately able to get the reimbursement squared away through Zelle as requested.
We appreciate your feedback and the opportunity to assist with the claim, and we're sorry that this shipment did not go as planned.
- The Bikeflights Team
Box size
Box size, weight limits and overall costs make this service less helpful. I found the entire process awkward. I, like most I suspect, have a bike shop box my bike. Therefore, all the variables that impact this process are out of my hands.
20 May 2026
Box is a little painful 😂
Box is a little painful 😂. Just ship it assembled, it's already $50 as it is.
20 May 2026
Great service easy to use easy to print…
Great service easy to use easy to print labels great experience.
13 May 2026
Reply from Bikeflights.com
Hi Luis,
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand that changes to processes and pricing can be frustrating. Because we haven't heard from you directly regarding the specific concerns you encountered, we'd welcome the opportunity to learn more about your experience and better understand what prompted your review.
Customer feedback helps us improve, and we appreciate you taking the time to share your thoughts.
- The Bikeflights Team
I did not receive my my labels when i…
I did not receive my my labels when i paid for my shipping.
7 May 2026
Reply from Bikeflights.com
Hi Chris,
Thank you for your feedback. We're sorry to hear there was confusion regarding your shipping labels.
After reviewing the order, we did not find any issues that would have prevented the labels from being generated or delivered, and we did not receive any contact from you regarding a problem accessing them. In some cases, label generation can take a few minutes to complete after an order is placed, but the labels for this shipment were successfully issued.
If you experienced any difficulties receiving or locating your labels, we'd be happy to look into the details further if you reach out to our support team. We appreciate your business and the opportunity to address your concerns.
- The Bikeflights Team
About as straightforward as possible
About as straightforward as possible. Pack, ship, drop off and done. Bike was delivered quickly and safely and price was pretty reasonable.
20 May 2026
Package size was actually less than…
Package size was actually less than quoted price and additional charges were assessed after package was delivered.
19 May 2026
Reply from Bikeflights.com
Hi Keith,
Thank you for your feedback. We understand how frustrating unexpected additional charges can be.
In reviewing your shipment, our team reached out to request a photo of the package so we could compare the actual dimensions with the measurements provided and investigate the surcharge with UPS. We have not yet received that information. If you're able to send the requested photo, we'd be happy to continue reviewing the charge and determine whether an adjustment may be warranted.
We appreciate the opportunity to look into this further and hope to hear from you soon.
- The Bikeflights Team
Great across the board
14 May 2026
The simple steps to get accurate…
The simple steps to get accurate packaging quick and easy
12 May 2026
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