Billabong UK Reviews 

Will never order from the company again. I can’t get through to billabong in the uk
at all after multiple emails about the products I have ordered and since returned.
I got through to billabong in another country and they were super quick with replies but I have not received a refund or any reply from the uk after weeks of trying

Poor communication and delivery updates, kept in the dark

Terrible. Order took ages to arrive. Once it did, the t-shirt itself was really poor quality - similar fit and feel to T-shirts from Primark. It fitted too small compared to the images. For the price you pay it’s a total rip off.

Organised a return via the Evri label provided. It’s been two weeks now and the item hasn’t arrived back so I assume it’s lost in transit and customer service are doing nothing to help. So at this rate I won’t be getting my £40 refund. Really disappointed

I was a long time Billabong customer. And then I realized like a lot of us that we lost our rewards. They're clothing line shifted. Who the hell is running the business. The designs the fits the cuts of the shorts and shirts are nothing like they used to be. I even saw Billabong at Sam's club. Sell outs. Luckily I have some good well made original Billabong wet suits and swimwear but I won't be purchasing anything else.

Attractive well made item, just a little bit different.

Had an issue with the delivery address which was not sorted have not received my order

I have already answered this

I can’t believe how bad this company’s customer service is.
My son tried on some Boardshorts in Greece but wasn’t quite his size so I ordered the online .
My order was cancelled and refunded 4 x and I was stupid enough to place another order which has taken so long it’s the familiar pattern of another cancellation. All the items that was cancelled never become unavailable online.

Very good confortable and gorgeous swimsuit! Bought the last pair on discount, therefore it arrived with a little tear in the middle of tying rope of the bikini top.

Quick delivery. Reasonable price for a quality wetsuit.

Quality product, great material, good fit, great communication during order/delivery process, easy to use website, great selection for men and women, quick delivery, well packaged. Would recommend and will be back to order again

The Billabong app mare it easy to shop, order and track shipment!

Ordering was easy, the only thing is, it tucked longer than I thought to be delivered but the backpack was better than the photos showed. With lots of pockets inside.

Easy to order, items true to pictures and description. Quality made products.

Communicate with your customers.
Increase despatch time
Increase refund process time

Appalling customer service...
I have been ordering all my swimsuits with this brand for a while now but they have lost my last order...which is fine, it happens! but the only answer I can get is an automated message saying they re looking into it ...it's been 2 weeks the status of my order has not changed. They basically took my money and are not going to send me a replacement...I guess I will not be purchasing with them anymore. Stay away from this brand!

First time I’ve ordered from billabong it will not be the last

If there is a delay in sending out the item, the company should inform the customer. I had to chase repeatedly to find out when my order would be dispatched. Poor customer service response and far too long for the item to be delivered. It was bought a a gift and I have sent it back.

Quick and fast

I purchased 3 fleeces.
Only one could be fulfilled the other two ended up being out of stock.