Bluefin SUP Reviews 

I bought my first SUP in May 2024 and there was an issue with the pump which was resolved immediately.
I had an issue with my paddle in March 2025 and I received a replacement within a few days of contacting customer services.
I would not hesitate to buy from them in the future as their customer service matches their products, first class!

Very good service and a speedy response to a very small problem with the carry bag that the board goes in , the zip would not work and the people at Bluefin sent out a replacement as soon as they receive the pictures of said zip

Great fast service. Second board I bought and the small issue u had was solved in a friendly and satisfacties was. This Supports the quality of the boards

Unbelievable team! Responded to my email within 15 minutes and very quickly got the issue sorted! Phenomenal SUPs and customer service! What more could you could you want ?! Can’t wait to add more boards to my collection soon :)

Excellent customer service. Responded to my enquiry and resolved the issue within 20 minutes.
Would highly recommend this company my dealings throughout have been first class.

so quick in response and professional in customer service . I am THE SUP PRO and I agree BLUEFIN is one of a kind!

I contacted Bluefin recently (Feb 2025) regarding a problem with my paddleboard which was purchased a few years ago.
Bluefin’s customer support team emailed me a returns form and courier recommendations. The returns process was straightforward with Jake and Joe swiftly answering all my queries.
Today I received my brand new replacement paddleboard and kit.
All this within one week! Excellent service Bluefin. Superb company to deal with.

Very happy with my purchase and the great customer service received ! Will definately be a repeat customer over the coming months . Thank you Bluefin I am a very happy customer ! 😊

I ordered a board from the Bluefin outlet on Ebay. When it arrived it was unfortunately faulty. The customer service from Bluefin was excellent and they arranged for quick collection and re-delivery of a replacement board.

thank you for the quick delivery. Everything went really well. Thanks also for the tip about the Kaja set and the support.
Top marks from me for your service.

Quick respond

Good service and quality products fast delivery good customer service

Great Customer service .. would definitely recommend..

We’ve only just place the order so can’t comment on the quality of the products etc yet but customer service is great!
Contacted them on Saturday and had very prompt responses back answering my questions and explaining things to me.
Promising start.

To 2024 bought 2 paddleboards Cruise 12ft and the 15ft tandem. The 12ft was the first to be ordered. Within an hour of use the fiberglass paddle sheared where the hole for the spring locking pin goes. Contacted Bluefin and this was a surprise to them. To be fair they sent a replacement paddle section out soon after I sent pictures of the faulty piece. Ordered the 15ft a few weeks later and within 40 minutes of use the exact same thing happened to one of two paddles that came with them. Contacted Bluefin and assured this was something they would look into. I insisted two replacement paddle sections were sent given recent experience which to be fair they did. Now I will note, tow days of using our paddleboards were ruined due to faulty paddle sections in addition to the time required on two separate occasions to get the matter resolved and wait for replacements.

Then I purchased the play dock on pre order (SUPGB/7563) which was admittedly at a good price £375 instead of the usual £700+.

I hasten to add £375 is a lot of money even if the item is on sale. Pre-order dates were pushed back a few times but fair enough. It arrived around 1st December. Weather has been horrid so we waited till it could be taken outside to inflate (that big and wind so high it would get blown away). Geared everyone up for the first calm day was the 23rd December and set it outside to inflate of the Bluefin automatic car pump we got with the 12ft Cruise deal. Got to 10psi and I realized I could hear hissing. there are clear, regular punctures along the inside middle section of the dock, as it a wheel or something has been rolled over it.

Raised this with Bluefin on the day of issue, sent a video and packed the dock back down again explaining to the kids for the 3rd time we had been let down. Bluefin to be fair agreed a replacement/refund. I want a replacement, the kids have seen this now and we want to go use it. Told DHL would collect from the house on the 31st. I live in Shetland, I offered to simply take it to the local DHL depot to save any unnecessary delay. Told I couldn't do that due to the items weight?

So I waited in all day on the 31st, nobody came.
Contacted Bluefin again after the festive break and advised I was now going back to work and couldn't wait hoping for someone to collect. Told someone would collect on the 7th from my work address. This didn't happen. I am still waiting on the replacement to get sent because I cant get rid of the faulty one despite my personal offers to take it to the courier. contacted Bluefin again today on the 8th January to say this is unacceptable and I would like a conversation with a manager.

Advised I will get a contact within 5(!?) working days!?

Not feeling like a valued customer, not impressed with my experience or Bluefins quality control and they have a lot of work to do to make this right.

We have bought an ex-show model SUP as a family gift for Christmas. The board itself is in excellent quality and repackaged well. We have taken the board out to check it all and give it a test pump up and everything is in working order. The children are looking forward to taking this out on the water soon!
The board did have a missing fin but communication with BlueFin has been very good and they have attempted to rectify this as soon as they possibly can.

The cruise carbon is the best paddle board I have ever owned. It’s so stable and well built. There is two chambers to inflate, it’s comes with 2 places to fit your belongings and loads of fittings to mount your action camera. This is the perfect travelling companion. I highly recommend bluefin sup.

I have a bluefin vibration plate and I am very happy with it. Unfortunately I broke the remote control so I contacted bluefin for a spare one. I received a reply nearly immediately, even though it was on a Sunday! In just a couple of hours, all was settled, invoice received and settled via PayPal and l received confirmation that the remote will be dispatched in the next few days. Great service!

Website was easy to navigate around, was able to buy 2 things I wanted from Bluefin. Contacted customer service with a shipping query after ordering and received a reply within 5 mins. Great service.

My board hadn't arrived when I thought it may...I contacted Bluefin who were lovely and explained it wouldn't be with me until December....it was my fault entirely the website clearly stated the SUP would not be delivered until early December, but Bluefin explained in a non-condescending and in fact very helpful manner, thank you Kenzie