Bluefin SUP Reviews 

A great company to deal with,many thanks to all at Bluefin SUP

Great service yet again! I had ordered the wrong paddle and blue fin team intercepted my order and changed it for the correct one

Customer service was so helpful, absolutely love my Bluefin board and recommend it to all my friends!

I bought a Bluefin Cruise Carbon 12' board last September and have used it only a few times. Recently, when I went to use it again, I discovered that nearly all the mounting points for the bungee tie-downs are either falling off or on the verge of detaching. Bluefin's customer support offered me a link to buy glue on Amazon or an option to ship the board back to them for repairs at my expense. I am very disappointed in the quality of this board, especially considering I paid $800.00 USD for it. In contrast, I have Isle boards that are over six years old and have never experienced any issues with them.
**Update 10-22-24** Regarding the reply from Bluefin to my review. I did contact help@bluefintrading on 10-15-24. My support ticket 85311 was handled by Kenzie. If you read my original review you will see what options I was given. Considering this board was purchased on September 17th, 2023 and just over 1 year it is falling apart is extremely surprising. What is even more surprising is that Bluefin is not standing behind their product. Whomever is replying to your reviews should actually "read" the review. Your reply asks me to contact your support when I in fact already had. Extremely poor customer service.

Although more expensive than most other brands Blue fin is worth every penny. I had no experience SUP’s and am really enjoying the Bluefin 12’ cruise, advertised as perfect for beginners and intermediate level it does everything you want and more. The only thing I regret is that I only bought 1, having to wait for my family to give it back is boring. The board is easy to inflate and easily carries 2 adults, the accessories are very good and the customer service is excellent, fast and friendly. I will definitely be buying another one soon 👍👍

I had a Sprint Carbon SUP which broke after a little more than ywo years. Hence the five year warranty covered this. As the Sprint Carbon had been discontinued, the Bluefin support gave me a new Nitro SUP. The support was quick and really helpful. Thanks guys!

I was given a bluefin sup that was broken with a hole in it.
I contacted customer service and they were very kind, they quickly replaced my sup.
Communications were very quick and efficient
thanks again

Please do not use this company!

I bought a brand new (ex demo) Paddle board from them, which I was assured would be completely defect free.

Lo and behold it came with cracks to the fin boxes, and missing attachments to the pump (no foot stand and snapped deflate nozzle).

I arranged a return through bluefin. The return took over 2 weeks to process.

I was then issued with a tracking number for my replacement.

This item never showed up. I contacted bluefin numerous times to chase this up and was told every day they were “looking into it”. 2 weeks later they finally agreed to send another paddle board to me.

This finally arrived, 5 weeks after purchasing an expensive board in good faith! I was utterly amazed to find they had sent me an older model, that had been refurbished, in place of my original latest model that was new!

I have asked Bluefin numerous times for contact details to discuss this outrageous experience with someone but they will not supply this.

This is the worst customer service experience I have experienced.

I have sent back the old version, refurbished paddle board and have requested a full refund.

Please don’t be fooled by their strong marketing techniques, they are completely scamming you and supply the most inept, frustrating customer service department you will ever deal with!

I have tried 4-5 different SUP board manufacturers so far. Out of all of them the boards from Bluefin were by far the best. Bit more expensive but definitely worth the price. The customer support replies astonishingly quick. Even on a Sunday I once got an answer within minutes. Everyone on the team was very helpful so far. No. 1 recommondation for my friends and family.

This is a great experience for getting support from Jake. He understand my frustration and give me the best way to solve my problem. Furthermore, Bluefin is my recommendation if my friends are intrested in SUP BOARD.

My pump stop working properly and Bluefin analise the problem and get me a new one.

Ordered wrong size and the service to exchange was first class

Quick and easy response and help.
The Spare-Part for the broken Paddel-middle-part was very quickly delivered.

I had a problem with the handle and the centre section of a paddle. Unfortunately, the warranty for the accessories had expired. Support took my order and I was able to buy the damaged parts very easy.
Thanks to Khareen and Sophie. Good and easy service.

Tore the SUP bag badly, which I felt was a manufacturing fault, so I returned it to the company. They asked for some pictures to evaluate the issue and then immediately arranged for a replacement bag. They were very efficient and top notch service. NB. I really love my BlueFin SUP but I do still think the bag should be a whisker larger (10' 8" Cruise Carbon).

Brilliant quality, good value for money, great content on website to help you get set up and great customer service

The initial order form from Bluefin accepted missing data of my Adress and automatically filled in wrong numbers. So the package could not be delivered to me. All the following problems had to be solved "by hand" and took weeks. Joe from Bluefin did a great Job on that.

Perfect, professional service, especially from Customer Service Agent Kenzie.

Very good quality and professional company.