BODYTONE Fitness Equipment Reviews 635

I ordered the bodytone d18+ in November. At first o had a problem with the order, not bodytone’s responsibility which is ok but already quite frustrating. Then when I set it all up the panel doesn’t work. I’ve been emailing them back and forth waiting more or less 5 days between each response. They’ve asked for pictures of everything more than once, videos… so it’s been 3 weeks since we started this email thing and 3 months since I ordered the treadmill. At this point I just want a solution asap. Not recommending it to anyone.

All good , super work

Product as described. Delivered as planned. Had a small part missing due to a transport damage. These things happen. Bodytone promptly replaced the part. Good experience in every way !

Ordered product by internet. After two weeks and request for information Bodytone cannot give any information concerning delivery date.
They really should try harder.

The peaple are always friendfull and ready to help.
I have made the great experience with Bodytone.

Good assistance, very available and cordial

El software que va con el equipo es obsoleto. No soporta Netflix y no se actualiza.

The bike is exactly what I was looking for. An entry model with solid features. The display was different from the photos, but comes with the same functionality, so nothing to complain.
It arrived within 2 workdays of purchase. There had been a misunderstanding regarding purchased assembly, but this was quickly resolved.

I bought a second had SMB1V3 with control console issue. The old owner was waiting for months to receive the replacement, he was kind enough to save it for me after I bought his smart bike.
Well the new console bluetooth was not working. I contacted the SAT ask me for a video showing how the BT does not work...I send all the information...they told me the console was not compatible with my APP, when the first console BT worked perfectly (only 2 buttons not working).
I had to fight them to accord to send a new console when they received stock again...After months they send it to the wrong address after asking my all my information and videos showing a bluetooth not working...
If you have to buy any expensive equipment, look for another company if you look for reviews, you will believe us...if you are naïve enough to buy...you will know for sure.

EDIT:
Today I installed the new replacement for the 700€ smartbike...the power levels are inverted...at level 1 is the hardest...at level 32 the lowest...I connect it to the apps and its like having a race motorcycle...
Almost a year waiting for the right replacement.
First, with some buttons not working.
Second, no bluetooth.
Third, power levels upside down.
BODYTONE, they brand you need to avoid at all costs.

I purchased the Smart Bike V3 and have been nothing but frustrated. The handlebar regulator is ridiculously stiff—even after applying grease—and the bottle holder screw just won't tighten. The monitor doesn't record any value, making it useless during workouts. Despite multiple attempts to arrange a repair, no technician ever showed up, leaving me feeling completely abandoned by Bodytone’s customer support. I would not recommend this product or service.

Very good customer Support!
I got a problem with my treadmill. The support answered very quick and could solve the problem precisely.

Keep it up :)

I purchased 2 different models of BODYTONE indoor bikes from 2 different resellers. BOTH FAULTY. I thought to be not lucky after the first one but now I know that the brand is a bad company. Faulty items, no assistance, nothing! What I don't understand is how this brand can assembly and sell faulty bikes but made with not so bad mechanical components. Cherry on the top is that customer assistance is really nonexistent. Unbelievable! So do not buy from Bodytone! You can hope to get back money only if you will buy from reseller.

Items purchased but never received. No information from the company more than 3 weeks after ordering a product on their website. Avoid this company at all costs!

GOT A DT22W TREADMILL. INCLINE SETTINGS ARE ALL OFF. EVEN WHEN ON ZERO INCLINE MACHINE SEEMS TO BE SLIGHTLY INCLINED AND WHEN ON HIGHER INCLINE SETTINGS MACHINE SEEMS TO BE ON MUCH LESS INCLINE. CANT FIND THE DEVICE SETTINGS PASSWORD EITHER AND NO INFORMATION IS PROVIDED ON HOW TO GET THAT DONE AND I HAVE TRIED EVERYTHING. CAN ANYONE HELP???

On assembly of spin bike found that the digital display did not function, could not contact Bodytone as any emails I received from the company were of the "no reply" variety.

This is the worst gym equipment ever. I had the first treadmill that immediately after some month broke, then the company gave me a new supposed better one. This one had problems ever since 2021, almost every 2 month I have to replace things and pay on my own, now is a big damage and it doesn't work and the company just doesn't care, because it's not in the guarantee. Basically I already spent the same amount of the treadmill in repairs. The assistance from Bodytone is just horrible and the just don't care! Stay away from all the materials they sell.

This is the biggest scam I ever got, when I start running on the treadmill the screen keep flashing once in a while and then suddenly shut down, after few seconds the treadmill stops as well. The treadmill it`s always inclined even if shows there is 0 inclination and making it very hard to run on. The treadmill device it`s an android but it has only few useless apps on it that it`s barely working and you`re not able to download some other apps or something like that on it so all together this treadmill it`s useless and a big scam, doesn`t even worth 100e, definitely don`t buy it. I tried to contact the technical service on the site and I never got an answer.

Absolutely terrible customer service. I bought one of their DS60 bikes through the gymcompany website (also to be avoided). When the bike first arrived, it was defective and this took Bodytone weeks to resolve. Now after 1 year, it has simply stopped working. I have been waiting for a technical visit from Bodytone for over 2 months and nobody comes. Instead, all I do is waste time emailing them and trying to call their technician (whose line is disconnected). An absolute con - poor quality equipment and even worse customer service. Seriously - avoid at all costs.