While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
fitnessdigital es una tienda online especializada en la venta y distribución de aparatos de cardio, musculación, accesorios de fitness, pulsómetros, electroestimulación, nutrición deportiva y wellness. Se creó en el año 2006 y fue pionera en el comercio de productos de fitness a través de internet. Desde su fundación, la empresa ha ido creciendo y expandiéndose por gran parte de Europa. Con una amplia gama de productos de las marcas líderes y más reconocidas del sector, fitnessdigital garantiza la mejor calidad al mejor precio, siempre con una atención personalizada, experta e inmediata.
Avenida de Los Olmos 1, Edificio Inbisa D4, Oficina 015, 01013, Vitoria-Gasteiz, Spain
4.5
1K reviews
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service! Consistant communciation and smooth delivery. We will order again!
Reply from fitnessdigital
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service and that the communication and delivery process went smoothly.
We truly appreciate your trust and look forward to serving you again in the future!
Best regards,
They don’t refund your return.
I bought an Adidas bench, never opened it then decided to return it as I didn’t need it anymore. After more than 2 weeks since I returned the item they have not refunded me and disappeared. I had to start the process to sue them.
Reply from fitnessdigital
Hi Daniele, Thanks for your review.
We are sorry you feel defrauded, however, you have received your refund in the time previewed from the law which is 14 days from the receipt of the product in our warehouse. We have received your product on the 28 of June and your refund was processed on the 10th of July.
Also, we have always communicated with you in any part of the process and never disappeared.
If you have any doubt, please feel feel contact us
Best regards
fitnessdigital
I bought a bike in February 2021 that arrived faulty. They accused me of causing the fault (despite it arriving that way) and eventually after weeks of back & forth got the manufacturer to send replacement parts. It is now two months later and the bike still is not functional & I cannot get any response let alone help from customer service!! They forgot to send the tool repair kit with the part (or to even mention that I needed one, or what type) and I have a bike that cost over €200 that has been unusable for two months since I bought it. Absolute scam of a company with the worst customer service in history.
As seen by the company reply below - again, they have accused me of assembling the bike wrong despite the fact that I did not even get the opportunity to attach the pedals because they were sticky and worn when taken out of the box. As the last item required for assembly, I was annoyed to see this. I can only assume they sent out a bike that had been previously returned to the store as broken and that is the one they sent to me. Absolute charlatans and utterly rude- as you can see below. the bike will have to go in the bin at this stage. Save yourself a lot of time and energy and buy anywhere else
Reply from fitnessdigital
Hi Aileen,
We were informed beginning of March about a fault on the pedals of your bike and raised the incidence with the manufacturer who evaluated the pictures and as you mentioned, the technicians confirmed that there was due to a wrong assembly.
Unfortunately, the warranty only covers malfunctioning or broken pedals due to manufacturer defect. Due to the situation and with the aim of solving it, we agreed to sent a new pedal free of charge. However, the tools do not come included with the spare parts, as they do not come with the product. We tried helping you sending videos on how to replace the nut from the crank but it seems that still can´t remove the bolt.
We have suggested manufacturer´s assistance once the restrictions are lifted in Ireland so they can replace the pedal but please note this assistance can not be covered by the warranty, again, the warranty will always cover malfunctioning or broken parts due to manufacturer´s defect.
Kind regards,
fitnessdigital team
Very happy with the stationary cycle I got from fitnessdigital. It arrived in about 10 days as promised. Very high quality and definitely recommended
Reply from fitnessdigital
Hi Mostafa,
Firstly thank you for your purchase at fitnessdigital. We hope you are enjoying your order.
Kind regards,
fitnessdigital
Due to the large amount of negative reviews saying the customer service is non existent, I sent an email to the customer service looking for some comforting replies before placing the order. They replied straight away and I ordered my reebok cross trainer at the best price on the web and it arrived on time and without any problem whatsoever. I had a great experience with this website and I recommend it!
Reply from fitnessdigital
Dear Bianca,
Thanks for leaving a comment on your experience and we are glad to hear that it was satisfactory. We hope you enjoy your training sessions and we remain available for anything you may need!
Kind regards,
fitnessdigital team
Nordic Track S22i, pretty difficult to get. They sent me one from Spain, within 10 days. Excellent service
Reply from fitnessdigital
Hi Wojciech,
Thanks for leaving us a comment and we are glad to hear that you are enjoying your s22i!
We remain at your disposal for anything you might need in the near future.
Best regards,
fitnessdigital team
I have had the immense pleasure of purchasing an incline treadmill from FitnessDigital, Spain.
I contacted them in advance, as I was concerned purchasing an item in such a high price range, and was met with excellent and very efficient as well as helpful assistance from Ana. Quick response, problem solving and allround helpful. I actually think this has been my most pleasant online purchase ever.
My treadmill was shipped next day, free shipping, express and arrived after 3 days. Perfect condition except for some damage on the cardboard box from the shipping company's handling - but the tread was not scratched or damaged in any way.
I would not hesitate to buy from Fitnessdigital again - it was a great and professional experience.
Reply from fitnessdigital
Good morning,
Thanks for your comment.
We are happy to hear that you are grateful with your purchase from fitnessdigital. We will be happy to assist you and advise you on your future purchases.
Enjoy your treadmill.
King regards,
fitnessdigital
Dont buy anything from this company. They dont sent you all kind of emails, confirmations, even notification of now they have sent you order, but nothing happen. When you find out, they stop answer you.... I bourgt a reebok mat, and they took the money from my creditcard the same day (not just reserved) and therefore not follow EU law. Stay away from them...
There's no less reputable company
If I had checked review sites before ordering from fitnessdigital then I'd have avoided them like the plague. I hope that others will benefit from my review and avoid dealing with this company.
They don't have a phone number. that really should be the alarm-bell that alerts you to shop elsewhere. My own purchase was a €2,000 treadmill delivered faulty and with parts missing. All communication about the order has been ignored by fitnessdigital. Don't order from them. Deal with a reputable company. I can only hope that many people heed this review and take their business elsewhere. I've learned a valuable lesson, at least.
Reply from fitnessdigital
Dear P, we are very sorry you feel this way. Please contact our customer service team by email and they are happy to help you and solve any problem you have. It is possible that there has been a delay in responses because of the huge amount of emails we are processing these days but please rest assured that we will respond and try and solve whatever problem you have in the best possible way.
I’ve placed two orders with you and twice I had problems with the delivery, being delayed or split over more deliveries. I won’t buy from you anymore since it’s so problematic to agree on a delivery day, plus address problems and such.
Reply from fitnessdigital
Hello Oliver,
we are truly sorry for the inconvenience related with your orders .
Please, contact with us at info@fitnessdigital.com in order to help with your order and solve the transport issues.
Regards,
FD
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
