Really pleased with the service. Josh scoped the job via video call and provided a clear quote at a reasonable price. The initial installation date was a bit further out, but as I had no hot water it... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
We pride ourselves on quality work and customer service on all jobs, for all customers throughout the South-East.
London, Kent & Essex, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very exceptional service, very reliable and gave me all details throughout the process.

Reply from The Boiler & Install Company
Great service from start til the end. Respectful and on time .
Highly recommended !

Reply from The Boiler & Install Company
From the moment I contacted B&Install I got the support of Josh who quickly identified that the boiler was under warranty (another form was going to charge me £1200 for work Vaillant ended up carrying out for nothing) and went on to give us a quote for 50% of the level those other boiler people quoted saving us being ripped off (another £2500 saved) for installing a Baxi immersion tank, Installation - on time and efficient - high standard of workmanship and all waste/packaging removed. Superb.

Reply from The Boiler & Install Company
Really pleased with the service. Josh scoped the job via video call and provided a clear quote at a reasonable price. The initial installation date was a bit further out, but as I had no hot water it became urgent - Dale helped bring the date forward, which I really appreciated.
Chris completed the installation and was brilliant - professional, clear, and made sure everything was tested and working before he left. Great communication throughout and I’d definitely recommend.

Reply from The Boiler & Install Company
Very professional and clear. Everything was explained and contact was clear and easy. All the questions i had were answered and the boiler installation went off without a hitch

Reply from The Boiler & Install Company
From the first contact with Josh at The Boiler & Install Company I was reassured by their knowledge the best option for me and their patience with my questions. There was no sales pressure, just plenty of information to help me choose the right boiler. An install date was arranged and the engineer came on time, fitted the boiler and explained everything. The whole process was very straightforward and I would happily recommend this company to anyone needing a new boiler.

Reply from The Boiler & Install Company

Reply from The Boiler & Install Company
10/10 service from Chris. Would recommend was professional and efficient. Fitted a combi boiler with ease.

Reply from The Boiler & Install Company
Chris arrived on time to carry out the survey and clearly explained several options, helping me choose the one that best suited my needs. He came across as very knowledgeable and answered all of my questions thoroughly.
Afterwards, Dale followed up and went through the quotation with helpful video explanations, which made it much easier for me to understand the differences between each option.
The on-site work was completed efficiently, and everything was left tidy and clean. The pipes were installed neatly, and the entire job was finished on time. I’m very happy with the overall service and the quality of the work.

Reply from The Boiler & Install Company
Dale provided excellent service throughout keeping me informed on my options, best choices and making the process clear and easy and ensured a fast turnaround on getting me a new boiler.
Jeff who did the instal was fast, friendly informative and did an excellent job taking care of my property the entire time.
Even had a courtesy call after from Dale to ensure the installation went as planned and to answer any questions.
Highly recommended.

Reply from The Boiler & Install Company
These guys made a job so simple which we had struggled to get done for years - and we only wish we had known about them earlier! We live in a block of flats with our boiler about 8 meters from the outside wall. So many companies had come and said this couldn't be done or would need specialist equipment. When we heard that Boiler & Install Company had been able to do installs for some neighbours we got in contact and quickly assessed the job over video call. We had a quote very quickly and a date in the diary for install. On the day everything went incredibly smoothly, even with all the quirks of how our flat was built which made things tricky. They dealt with everything the job threw at them brilliantly, made me feel very assured throughout. They were also very pleasant and professional on every call and on the day. The flat was left very clean with no need for me to do any clear up.
Have already recommended to my neighbours and would recommend to you too.

Reply from The Boiler & Install Company
I had an outstanding experience from start to finish with The Boiler and Install Company. Dale was incredibly patient and thorough, spending a considerable amount of time discussing various options with me to ensure I made the right decision. His expertise and willingness to help were truly commendable. When the installation day arrived, the team executed the fitting of the boiler with remarkable ease and professionalism. They worked efficiently and left my home spotless, which I greatly appreciated. In short, I am an incredibly happy customer and felt compelled to express my gratitude for the excellent service I received.

Reply from The Boiler & Install Company
Dale and company arranged and installed our Glow Worm boiler a couple of years ago. That experience itself was great, with care and attention.
Last week we saw a drop in pressure after using the heating, so made a quick call to Dale two days ago. He advised it was probably the pressure release valve and I should contact them manufacturer as we're under the warranty. I made that call and Vaillant came round this morning, confirmed it was that valve and replaced it. I now have a perfect boiler again.
Please choose Boiler & Install, as they really do care. Dale kept in contact throughout and also offered to speak to the Vaillant engineer if useful. He and his staff are fantastic.

Reply from The Boiler & Install Company
Excellent service very efficient clean and tidy workmanship very pleased with the engineer and company highly recommended from me

Reply from The Boiler & Install Company
Great service from Dale & Jeff!
Speedy quote, quick install, but the customer service & comms were perfect.
Professional team, work cleanly and super helpful.
Hopefully won’t need to use again but would absolutely if needed.
Would recommend to anyone to start here instead of other companies, would thoroughly recommend 👍🏻

Reply from The Boiler & Install Company
Was very satisfied with the professional approach throughout, with competent and innovative solution. Boiler installation and additional pipework completed in good time and area left tidy.

Reply from The Boiler & Install Company
We contacted Dale and they came out immediately to give us a quote , fitted within two days
! So friendly but professional and left everything so nice and tidy! Would highly recommend

Reply from The Boiler & Install Company
Great service, totally recommend. Completely seamless process and incredibly quick turnaround! Was recommended by a friend and they didn’t disappoint.

Reply from The Boiler & Install Company
Very good response and timely and excellent job done to complete satisfaction.

Reply from The Boiler & Install Company
Thank you for coming do quickly to do the work and making replacing the old boiler and making the whole area lol so much neater. Really appreciate you fixing the leak which was making my wall damp. Even fitted a new filter and magnetic particle catcher.
Highly recommend, in fact, asked them to do another job because of this.

Reply from The Boiler & Install Company
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.