BUY AT YOUR OWN RISK! I ordered a watch about a month ago from Bonvier and to my surprise it still has not came. The shipping information they give you is simply not informative enough to exactly kn... See more
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Absolutely appalling company. Like many others on here I ordered and paid for a watch as a birthday gift in May 2020, paid extra for express shipping, and am still waiting. Many emails later and there... See more
Kundenservice ist eine Katastrophe! Ich habe vor über zwei Monaten bestellt und bisher immer noch keine Antwort geschweige denn Ware bekommen. Dear Bonvier Team, I reached out to you o... See more
It’s almost been two weeks since I have contacted costumer service and they still haven’t gotten back to me. I was told on trustpilot that they would get back to me which they still haven’t. I still... See more
Company details
Information provided by various external sources
Welcome to the official website of Bonvier Watches. We sell exclusive watches with an elegant and timeless design. Order online directly in our shop.
Contact info
Haven't received refund even after a…
Haven't received refund even after a month of cancelling the order. No response received on asking about the refund status from customer care.
27 April 2020
Unprompted review
Reply from Bonvier
Hello,
Bonvier Watches have just changed ownership and are now finally back in full strength.
We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
It does not even deserve a star
It does not even deserve a star. I ordered a watch on February 11th, cancelled my order 5 days later because I wasn’t going to receive it for Valentine’s Day ( I did select delivery between 2-5 working days). I’ve been in contact with Michael and asked for a full refund on February 14th I think. Still nothing and We are on the 26th of April. I just think this website should be banished. I’ve lost 79€ and I am really considering hiring a lawyer to get my money back. That Michael kept saying that he will send me the proof of him refunding me but nothing, I don’t even get answer anymore. This is such a disappointment. Really hating it.
26 April 2020
Unprompted review
Reply from Bonvier
Hello,
Bonvier Watches have just changed ownership and are now finally back in full strength.
We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
I don't receive my order
Hello,
Thank you for your order and request. I am sorry for the late reply due to high demand at the moment.
The most popular model Milano Blue/G you have ordered is temporarily sold out and on pre-order at the moment. This model will come back in stock now in February. Then we will start to ship all pre-orders immediately. We have put the delivery date on 28th February on our website. We are sorry if that was not stated clear enough. It is written in bold next to the ’Add to cart’ button so we were sure no one would miss it. When you ordered I think it also was written on the product image.
As soon as your order is dispatched you will receive full tracking directly to your e-mail from UPS Express.
Would you like to change to another model, any you like? Or you can just keep your original order.
Please let us know if you have any questions.
Thank you.
Best regards,
Michael Carrier
Customer Service
26 April 2020
Unprompted review
Reply from Bonvier
Hello,
Bonvier Watches have just changed ownership and are now finally back in full strength.
We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
Since my last review I have formally…
Since my last review I have formally cancelled my order for the Cavour white watch. I am extremely disappointed with the level of customer service I have received in the past week (I.e. none). I NEVER post bad reviews of companies or brands but I have to say that the way Bonvier have handled my order has been disgraceful. They have almost £100 of my money and have seemingly disappeared off the face of the earth. I have sent messages by email, on Facebook and on Instagram to ask for my money back for a week now and no one has been in touch. It is purely illegal to hold someone’s money and not provide the product they paid for. I still maintain that the watches look beautiful but for the experience I’ve had, I will not be going back to them. Michael, please just pay me back my money.
25 April 2020
Unprompted review
Reply from Bonvier
Hello,
Bonvier Watches have just changed ownership and are now finally back in full strength.
We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
This company are a scam
This company are a scam. No watch after nearly a month, communication is pointless, either no response or generic reply. When you ask for a tracking number for your parcel it's ignored. They keep deleting critical comments from Instagram. Do not buy from this company!
25 April 2020
Unprompted review
Reply from Bonvier
Hello,
Bonvier Watches have just changed ownership and are now finally back in full strength.
We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
Ordered 1 month ago still no sign of…
Ordered 1 month ago still no sign of the watch.
Fast forward another 2 months, still no sign of the watch!
25 April 2020
Unprompted review
Reply from Bonvier
Hello,
Bonvier Watches have just changed ownership and are now finally back in full strength.
We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
Dont know where is my watch
Hello, i order a watch more Than 15 days ago and we are still waiting for it. When i bought it, it said that it will take between 2-5 days. I just want to know if there is a problem or how much time would take?. As well, i dont have any track number to follow or answer by e-mail. Thank you btw: i creat a page on insta for All custumers who want to complain and want to take legal action.
25 April 2020
Unprompted review
Reply from Bonvier
Hello,
Thank you for your order.
Unfortunately at the moment we have longer transit times due to covid-19. This is out of our control and we are working as fast as we can to get all packages to arrive in time with UPS Express.
We will notify you by e-mail immediately.
Thank you.
Kindest regards,
Michael Carrier
Customer Service
Not received my order and not responding to messege
I ordered a watch 16.04 with a 2-5 day delivery, so it should have been here already. I have contactet bonvier through there website with no response, and the order just says paied for, use number or press here to track the order, but there is a lack of buth numer and link so it just feels like a scam at this point. Just hope i will get a watch before march or at all for that matter
24 April 2020
Unprompted review
Reply from Bonvier
Hello Mats,
Thank you for your order and request.
You ordered a pre-order model that just got back in stock. Unfortunately at the moment we have longer transit times due to covid-19. This is out of our control and we are working as fast as we can to get all packages to arrive in time with UPS Express. You will receive tracking directly from UPS system.
We will notify you by e-mail immediately.
Thank you.
Kindest regards,
Michael Carrier
Customer Service
it's not a high quality
it's not a high quality
I was waiting for more, I spent $100 and it's not the product i was waiting
20 April 2020
Unprompted review
Reply from Bonvier
Hello,
Thank you for your order.
You have received a gift watch for free from us and a second package is arriving to you.
Unfortunately at the moment we have longer transit times due to covid-19. This is out of our control and we are working as fast as we can to get all packages to arrive in time with UPS Express.
We will notify you by e-mail immediately.
Thank you.
Kindest regards,
Michael Carrier
Customer Service
Worst company to buy watches from is Bonvier
I had to pay an extra 100 euros for the shipment of 80 euros worth of watch. The website says they offer free shipping which is a total lie. Their customer service is also terrible. They answer my complaint emails once a month and they're like "oh we're sorry, did you solve the problem?" Well, would I be contacting you if it was solved???
Just make sure you never ever buy anything from this irresponsible company.
18 April 2020
Unprompted review
They charge for shipment $22
I received a watch from Bonvier, which is ok but I paid $22 for shipment which they didn't mentioned on their site as they say we offer free shipment worldwide, which is not true. I mailed them many times regarding this concern and asked for a refund of shipment fees that I paid, it's been more than a month I haven't received my refund yet. The watch which was actually $162 costed me around $184.
17 April 2020
Unprompted review
We still didn’t recieved the watch
We still didn’t recieved the watch. Although I send a mail and with the reaction, you get the track and trace, we still haven’t anything. Bad communication!
16 April 2020
Unprompted review
Bonvier is impacted by covid 19 crisis but delivers
Ups wasn't a supportive carrier and they rescheduled 3 times the delivery after I had to contact their support via tweeter.
I was surprised I received just a watch fiddling around in a plastic bag. But a paper note from Bonvier put in the box explained it was a first parcel and I will receive a correct one once the covid19 crisis is over with a correct watch box and so on. Their Italian supplier is not able to fulfill their orders.
I want to trust them and I'm waiting for the second parcel they promised and will correct my review.
14 April 2020
Unprompted review
Reply from Bonvier
Thank you Jean-Marie.
It has been some problems but everything seems to resolve now in April. UPS Express have not been the easiest with delivery but still they are much better than DHL or FedEx.
Yes correct our tannery in Italy have not been able to fulfill during March but we are getting restocked now. Your order is prepared at our distribution. You will receive tracking directly from UPS. We are working as fast as we can to get all orders out. Your package should be with you very shortly, I can assure you that. We are shipping as fast as we can.
So sorry about this which was out of our control.
Thank you.
Best regards,
Michael
www.bonvier.com
I’ m still waiting for my delivery..
I’ m still waiting for my delivery... I made my last order in 30th of March. No news from Bonvier...
13 April 2020
Unprompted review
Reply from Bonvier
Hello,
Bonvier Watches have just changed ownership and are now finally back in full strength.
We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
Very disappointed about the delivery time
Last summer I ordered two Bonvier watches. I ordered them to match my outfit for two marriages. The regular delivery periode passed but I didn't find them in my mailbox. After contacting Bonvier, Michael apologized for the delay and promised to add an extra gift in my package. What a nice solution I thought.
In the end, I received my two watches too late for the weddings, and there was no extra gift in my package to be found... That left me quite disappointed.
9 April 2020
Unprompted review
Reply from Bonvier
Hello Alexander,
Thank you for your order 1 year ago. I am glad the watches are received safely. Very sorry if there was a delay receiving them.
I cannot find any recent e-mail from you. Can you please contact us?
If there was suppose to be a gift you should of course have received that. It should have been sent in a separate package.
Please send us an e-mail so I can help you.
Thank you.
Best regards,
Michael Carrier
Customer Service
Excellent service towards customers!
18 March 2020
Unprompted review
Reply from Bonvier
Thank you very much.
Best regards,
Michael Carrier
Customer Service
Could be better.
16 March 2020
Unprompted review
Reply from Bonvier
Thank you. Please share with us your thoughts here or at info@bonvier.com if there is something we can do or change for you.
I am here to help.
Thank you.
Best regards,
Michael Carrier
Customer Service
No customer support or any hotline.
No customer support or any hotline.
Received the wrong item and still got no reply.
Now I‘m stuck with the wrong strap and lost 35€ thanks to Bonvier.
15 March 2020
Unprompted review
Best services
10 March 2020
Unprompted review
Reply from Bonvier
Thank you very much.
Best regards,
Michael Carrier
Customer Service
www.bonvier.com
my watch still hasn't arrived after a…
my watch still hasn't arrived after a month. But otherwise it is very beautiful I hope to receive it soon. Thanks for you Time.
13 February 2020
Unprompted review
Reply from Bonvier
Hello Sacha,
Thank you for your order. We have not received any e-mail from you.
The popular model you have ordered is temporarily sold out and on pre-order at the moment. This model will come back in stock now in February. We have put the dispatch date at the end of February. We are sorry if that was not stated clear enough. It is written in bold on the product.
As soon as your order is dispatched you will receive full tracking directly to your e-mail from UPS Express.
Please send us an e-mail if you have any questions.
Thank you.
Best regards,
Michael Carrier
Customer Service
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