The initial checks were done in an ok manner, although I felt that they have been done more professionally in the past. The lady then said "I'll just check your glasses prescription whilst you go to t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Visited High Street Skipton North Yorkshire on the 20th October 2026. Very welcoming and friendly atmosphere. The staff were all very helpful, pleasant and very professional. The optician herself ex... See more
Company replied
Popped into London Road , Bognor Boots, just to ask advice on how I could repair both pairs of my glasses. I had run out of the Boots insurance policy. I'd like to give a big thank you, to Jodie, who... See more
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Went to Boots opticians in Lincoln with a problem with my spectacles frane. Seen by Doug who listened and actioned. Ended up going back several times and he got me new frame. So pleased with his profe... See more
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Company details
About Boots Opticians
Written by the company
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Contact info
4.4
Excellent
11k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Amazing, above and beyond
Amazing, above and beyond customer service.
Very kind and friendly staff, made me feel completely at ease - not like I was on a conveyor belt !
I was listened to and everything explained every step of the way and made to feel nothing was too much trouble - looking forward to collecting my new glasses.
Thankyou so much to Sonia and Sofione
21 October 2026
Unprompted review
Reply from Boots Opticians
Thank you for such wonderful feedback. We’re delighted to hear that Sonia and Sofione went above and beyond to make you feel comfortable, listened to and well cared for throughout your visit. It’s lovely to know that everything was clearly explained and you never felt rushed. We’ll be sure to share your kind words with them both. We hope you love your new glasses when they arrive, and thank you for choosing Boots Opticians!
Boots opticians West Bridgford Notts
Thank you Boots after my review in September you got back to me and promised to look into the matter of me not getting my referral for my cataracts till 2nd of September from my eye test on 21st August2026.I told you I was going on holiday in September but nobody has been back in touch with me although I did inform you when I would be back from my holiday.For a company the size of Boots you have been absolutely awful. I should really have reported you for not getting back to me but i suppose it's a waste of time with companies like you.
Shame on you.
21 August 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your feedback. We’re sorry that you haven’t received the follow-up you were promised and understand your frustration. We take your concerns seriously and would appreciate the opportunity to look into this further. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch: Full name, date of birth, telephone number and the store you visited, and we will be in touch.
Today I visited the Warminster branch…
Today I visited the Warminster branch and the lady that served was Marie.
She was very helpful and the service I received was excellent and I’m looking forward to getting my new glasses!
27 October 2026
Unprompted review
Reply from Boots Opticians
Thank you for your lovely feedback. We’re delighted to hear that Marie provided excellent service and was so helpful during your visit to our Warminster branch. We’ll be sure to share your kind comments with her and the team. We hope you love your new glasses when they arrive. Thank you for choosing Boots Opticians!
Boots Opticians Hornchurch
If you are looking for the very, very best care, be it eyesight or hearing, you need to look no further than Boots High Street,Hornchurch, Essex. The staff are well trained and well qualified to help you. Their equipment is cutting edge, State-of-the-Art stuff, and will give you a totally reliable picture of where your vision and hearing stands. Throw in an extensive range of fashionable/functional frames at competative prices to choose from and you turn your visit from a run-of-the-mill visit to the opticians into something like a day at the spa.Highly recommended.
28 October 2026
Unprompted review
Reply from Boots Opticians
Thank you for such fantastic feedback. We’re delighted to hear that your experience at our High Street, Hornchurch branch was so positive. It’s wonderful to know that you appreciated the team’s expertise, the equipment and the range of frames available. We’re especially pleased that our team made your visit feel so comfortable and enjoyable. We’ll be sure to share your kind words with the team. Thank you for your recommendation and for choosing Boots!
Optometry that engenders loyalty . . .
Well-trained, experienced, friendly staff. One is never treated as just another customer. The feeling of individual attention is palpable. A combination of the latest, eye-testing instruments with an extensive range of frames and lens options, et voilà, optometry that engenders loyalty. This review reflects my many visits to the Hornchurch branch.
20 October 2026
Unprompted review
Reply from Boots Opticians
Thank you for your wonderful feedback and continued loyalty to our Hornchurch branch. We’re delighted to hear that you consistently receive friendly, knowledgeable care and feel valued as an individual. It’s lovely to know that you appreciate the technology and wide range of frames and lenses available. We’ll be sure to share your kind words with the team. Thank you for continuing to choose Boots Opticians!
Waiting time and customer service are…
Waiting time and customer service are awful. Waiting over two weeks for a pair of lenses and now when finally arrived, something is wrong with left one, I have to take them back. They also "lost" my original RayBan box and replaced it with a...lousy one
25 October 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your feedback. We’re sorry to hear about the delays, the issue with your lens and the concerns regarding your original Ray-Ban case. We understand how frustrating this must be and would appreciate the opportunity to look into your experience further. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch: Full name, date of birth, telephone number and the store you visited, and we will be in touch.
Excellent customer service
Because Kelly was everything you could ask for in a retail/healthcare person. Proficient, friendly and attentive. Just great
27 October 2026
Unprompted review
Reply from Boots Opticians
Thank you for your lovely feedback. We’re delighted to hear that Kelly provided such proficient, friendly and attentive service. It’s wonderful to know she made such a positive impression, and we’ll be sure to share your kind words with her. Thank you for choosing Boots Opticians!
Rating
Rating: ⭐⭐⭐⭐⭐ (5 out of 5 stars)
Title: Excellent service at Salisbury branch — thanks to Adrian and Jenny!
Review:
I recently visited Boots Opticians in Salisbury for an eye test and received absolutely brilliant service.
• The Examination: My optician, Adrian, was incredibly thorough and professional. He took the time to explain everything clearly and made me feel completely at ease throughout the check.
• Choosing Frames: Afterwards, Emil helped me select my new glasses. He was so patient, knowledgeable, and gave great advice on which frames suited me best without any sales pressure.
Jenny was brilliant when it's came to the fitting very reassuring and helpful and gave me some great tips.
The entire team in Salisbury made the visit seamless and stress-free. I highly recommend this branch!
28 October 2026
Unprompted review
Reply from Boots Opticians
Thank you for your fantastic feedback. We’re delighted to hear that Adrian, Emil and Jenny made your visit to our Salisbury branch such a positive experience. It’s lovely to know that Adrian provided a thorough examination, Emil helped you choose your new frames without any pressure, and Jenny made sure your glasses fitted comfortably while offering helpful advice. We’ll be sure to share your kind words with the team. Thank you for your recommendation and for choosing Boots Opticians!
Sorted bad frame
Went to Boots opticians in Lincoln with a problem with my spectacles frane. Seen by Doug who listened and actioned. Ended up going back several times and he got me new frame. So pleased with his professionalism and attitude
28 October 2026
Unprompted review
Reply from Boots Opticians
Thank you for your lovely feedback. We’re delighted to hear that Doug listened to your concerns and worked with you to find a solution for your spectacles. It’s wonderful to know that his professionalism and positive attitude made such a difference to your experience. We’ll be sure to share your kind comments with Doug and the Lincoln team. Thank you for choosing Boots Opticians!
⭐ **Very Disappointing Experience with…
⭐ **Very Disappointing Experience with Boots Opticians**
I am extremely disappointed with the service I have received from Boots Opticians. It has been **two months, and I still have not received my glasses on time**. I paid £190 for my glasses, and I expected a much better level of service and professionalism.
The delay is unacceptable, especially as I am experiencing eye discomfort and my eyes are hurting while waiting for my glasses. What makes this experience even more frustrating is that even the customer service team has failed to resolve the issue.
As a paying customer, I should not have to chase repeatedly for something I have already paid for. Two months of waiting, no proper resolution, and such poor communication are completely unacceptable.
I expected much better from a well-known company like Boots Opticians. This experience has caused me unnecessary stress and disappointment, and I would not recommend their service based on my experience.
**I want Boots Opticians to take responsibility, resolve this issue urgently, and provide the level of customer service that paying customers deserve.**
28 October 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your feedback. We’re very sorry to hear about the delay in receiving your glasses and the frustration this has caused. We take your concerns seriously and would appreciate the opportunity to investigate this and help resolve the matter. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch: Full name, date of birth, telephone number and the store you visited, and we will be in touch.
Friendly, professional and caring service.
On 27th October 2026, I had my first experience at Croydon Boots Opticians, and I can honestly say it was a great one.
From the moment I was greeted by the front desk team, and especially by the optician, Umar, I received nothing but excellent service.
I visited Boots Opticians for a second opinion regarding my son’s eyesight. Umar was excellent, thorough and reassuring. He took the time to explain everything in detail, reassuring me that my son’s eyes were healthy but would benefit from additional support.
I cannot thank Umar and the whole team enough for their professionalism, kindness and reassurance. I would highly recommend Croydon Boots Opticians to anyone looking for a friendly, professional and caring service.
27 October 2026
Unprompted review
Reply from Boots Opticians
Thank you for such wonderful feedback. We’re delighted to hear that Umar and the Croydon team made your first visit such a positive experience. It’s lovely to know that Umar took the time to explain everything clearly and provided reassurance regarding your son’s eye health. We’ll be sure to share your kind words with Umar and the team. Thank you for your recommendation and for choosing Boots Opticians!
Well done girls
Went for my eye test today, appointment was excellent the two young ladies ,Isobel the optician who tested my eye was extremely professional, polite and friendly, Charlotte the lady who processed my prescription was very professional friendly and had a lovely bubble personality, all in all the two of them made a very mundane experience an absolute pleasure , bravo
27 October 2026
Unprompted review
Reply from Boots Opticians
Thank you for your fantastic feedback. We’re delighted to hear that Isobel and Charlotte made your visit such an enjoyable experience. It’s wonderful to know that their professionalism, friendliness and positive approach turned your appointment into a pleasure. We’ll be sure to share your kind words with them both. Thank you for choosing Boots Opticians!
Excellent service from Chaz today
Excellent service from Chaz today, been having issues with new vari focal glasses she has arranged for these to be changed to single vision glasses. Very professional service all around 👍👍👍
27 October 2026
Unprompted review
Reply from Boots Opticians
Thank you for your lovely feedback. We’re delighted to hear that Chaz provided excellent, professional service and helped find a solution to the issues you were experiencing with your new varifocal glasses. We’ll be sure to share your kind comments with Chaz and the team. Thank you for choosing Boots Opticians!
Reply from Boots Opticians
Thank you for your lovely feedback. We’re delighted to hear that you received excellent service. We really appreciate you taking the time to share your experience. Thank you for choosing Boots Opticians!
Very friendly, knowledgable and no hard sell
Very friendly, knowledgable staff at Boots Opticians Crawley, especially Josh & Loretta. Listened to my needs and concerns - as was moving from another opticians. No hard sell and really pleased with my new glasses.
27 October 2026
Unprompted review
Reply from Boots Opticians
Thank you for your wonderful feedback. We’re delighted to hear that Josh, Loretta and the Crawley team made you feel welcome and took the time to listen to your needs and concerns. It’s lovely to know you appreciated their knowledgeable advice and relaxed approach, and that you’re so pleased with your new glasses. We’ll be sure to share your kind words with the team. Thank you for choosing Boots Opticians!
Collected 2nd pair of glasses.
Collected 2nd pair of glasses at the Kirkintilloch branch.
Clarke was friendly, informative and listened to my needs.
He ensured my glasses fitted well and reinforced that I could return at any time for an adjustment.
Well done.
26 October 2026
Unprompted review
Reply from Boots Opticians
Thank you for your lovely feedback. We’re delighted to hear that Clarke provided such friendly and informative service at our Kirkintilloch branch. It’s great to know he listened to your needs, ensured your new glasses fitted comfortably and explained that adjustments are available whenever needed. We’ll be sure to share your kind comments with Clarke and the team. Thank you for choosing Boots Opticians!
My usual opticians - but the service wasn't quite as excellent as usual this time.
The initial checks were done in an ok manner, although I felt that they have been done more professionally in the past. The lady then said "I'll just check your glasses prescription whilst you go to the waiting area", then looked very confused when I said that I needed my glasses to see to go to the waiting area, repeating her request! Eventually (on the third attempt) she realised... The optician who conducted the eye test was very thorough, if I think a little confused by my slightly complex prescription and the way my eyes respond. She was very young, and it did show in her reactions to how my eyes work - I could tell that she was really surprised that my eyes were healthy, and that I have a full field of vision, despite having focusing and other issues.
26 October 2026
Unprompted review
Reply from Boots Opticians
Thank you for taking the time to share your feedback. We’re pleased to hear that your eye examination was thorough and that the optician took the time to assess your eyesight carefully. We appreciate your comments regarding the initial checks and communication during your visit, and we’ll share your feedback with the relevant team to help us continue improving our service. Thank you for choosing Boots Opticians!
Reply from Boots Opticians
Thank you for your lovely feedback. We’re delighted to hear that you found our team friendly and the service efficient. We really appreciate you taking the time to share your experience. Thank you for choosing Boots Opticians!
I had very positive interactions with…
I had very positive interactions with all the staff who I had contact with during my visit, they were all very helpful and professional.
26 October 2026
Unprompted review
Reply from Boots Opticians
Thank you for your lovely feedback. We’re delighted to hear that all the team members you interacted with were helpful and professional, making your visit a positive experience. We’ll be sure to share your kind comments with the team. Thank you for choosing Boots Opticians!
Professional service
I want to thank everyone for the thoughtful, supportive and professional service.
17 October 2026
Unprompted review
Reply from Boots Opticians
Thank you for your kind words. We’re delighted to hear that you received thoughtful, supportive and professional service from our team. Your appreciation means a great deal to us, and we’ll be sure to share your feedback with the team. Thank you for choosing Boots Opticians!
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