Boots Opticians Reviews 10,214

Looked after by Thenuka who was very friendly and helpful.

We visited our local Boots Opticians in Spalding in May 2026.
On arrival we were greeted by lady in a friendly and professional manner. The entire service is characterized by a great approach to people. Having been with Specsavers in the past, this is incomparable.
Helpfulness, professionalism and friendly disposition, exceptional service and patience.
Many thanks and I wish you continued success in your professional work and customer service.

Very prompt attention from professional staff.

General service in store has been positive
My real disappointment has been with both the number and quality of the telephone calls I have received- mainly from a call centre ( using a local number to make it appear important) often contradicting what I had arranged and wasting my time.
I would recommend that the company abandon use of call centres

Wimborne branch failed to send me a reminder to get my eyes retested. Not a place I visit regularly but noticed my eyes deteriorated. I walked in to establish 7 months out of date for a test! Booking appointment OK. Nothing impressive. Service on appointment day fast, very procedural without properly chatting. Lady did my test thorough.
Boots lady unable to find classes for my small frame face. The lady who helped me find glasses used a phrase continously ' I just don't know'. Setting me and her up to fail. Requested the frame I was currently wearing. The chap failed to tell me the cost of frame when ordering. Service assistant on trying on the frame, service undesirable. Trying the frames on with plastic lenses, made me feel sick, could not see for eye change difference. I got told two different prices for frame, one from lady & other from LM who looked miserable as sin. Poor service overall. Told by 3 different individual Opticians, Glasses fitted by Boots did not fit glasses on ridge of nose and cheeks properly. Appauling service all round and lacks knowledge of fitting frames to people's faces. Boots is a process and procedures place only. All about the money. 4th to 16th May diabolical!

Visited Boots Opticians at Nottingham Victoria Centre today to have my glasses adjusted. Most staff were polite and helpful, and another member of staff later explained the situation professionally regarding customer drinks no longer being available.

However, I was disappointed by the manner in which I was initially spoken to by a staff member called Gemma when I politely asked for a small drink of water. The response felt abrupt and lacking empathy, especially as I explained I have a disability and can become anxious and overwhelmed.

This review is not about the policy itself, but simply about the importance of kindness and sensitivity when dealing with customers

Had a great experience with a contact lens check which was pleasant and thorough at Boots Opticians Bury St Edmunds Brentgovel Street. But is was Sam and Jay who went the extra mile to help me sort out an IT issue with my direct debit meaning I'd run out of contact lenses. Sam made contact with HQ and then found some trial lenses for me to help get by. She said to pop back and she'll try to find another box, taking herself over to another store in town to fully check stocks. Sam was professional, courteous and really helped me out, really impressed with the staff and service at Boots Opticians Brentgovel Street and thoroughly recommend them. Following up, Jay called the week after to see if I'd had a call from HQ and if everything was working out ok and I was very grateful and impressed with this level of service. Thank you Sam and Jay. Lorraine Bromley-Martin

Had a sight yesterday today and a new prescription. Seen straight away. Excellent advice on frame shape from Ela

York Coney street branch,and staff,James,Beverley,Mandy.Fantastic people,helpful and understand a patients needs.Been with another opticians in the past,but no one could beat Boots optician Coney street branch and staff.Many thanks

Really mangled my glasses, took them to Scott at The Gyle, Edinburgh branch.
He managed to straighten and adjust them. I have already booked my next eye test with them as their service is excellent.

My dad has dementia and was in getting glasses, i explained his condition to Lizzy (Kirkintilloch branch) and she was so patient and kind to him. We'll done Lizzy you are a credit to Boots

Brilliant service optician .
I was overwhelmed with information on different lenses from assistant and poor choice of glasses .
Left without buying

I was seen by Hamel today he was fantastic and really helpful with my eye test.for my pre screening I was with
Samsam who was brilliant and looked after me and guided me on what to do with my octomap screening the technology is brilliant and really worth having it give the optician more to see in more detail of the eye honestly the service I received today was fantastic I highly recommend Boots opticians at fosse park. thank you ❤️

Excellent professional service from all the team. Detailed explanations from the optician and good quality customer service

Appointment same day. Dealt with straight away. Full eye test with every step explained. No pressure to choose frames or to have 2 pairs. A pleasant experience

As always the team in Boots Opticians Durham were amazing. Extremely polite, friendly, professional staff who share such a vast understanding and wealth of knowledge. They picked up my glaucoma during a routine eye test around 10 years ago and supported me through the referral system. I attend here yearly (along with my hospital appointments) and wouldn’t consider going anywhere else.

Communication and waiting times were poor. When I finally saw the optician the service was very good.

The staff in this branch are excellent. Very professional and friendly. Nothing is too much trouble for them in ensuring you have the very best eye care.

Really helpful, prompt and, above all, cheerful service from Frances at Colchester

I had a great experience from start to finish at Wimbledon. The ladies who did my eye test were wonderful, and the optometrist was very professional. The lady who helped me choose my new glasses was so kind and really knew her stuff. She made it very easy to find the right pair. I felt very well looked after by everyone.