Boots Opticians Reviews 

Collected my glasses on a Friday from Braintree Branch which was earlier than anticipated and with a few minor tweaks set off home.
Had to return Saturday morning as my nose and right ear were so sore. Two lovely assistants tried to work their magic. Difficult to say whether the adjustments were right as I was still experiencing soreness.
Sunday was difficult as my glasses were now making another part of my ear sore and it was difficult to keep my glasses on. My nose also had a larger area of soreness.
Back to the shop on Monday and we tried again. I had mentioned that my previous pair of glasses had had to have minor adjustments until they fitted correctly but nobody wanted to see them. They were similar in design.
Back again on Tuesday as my nose was now throbbing and my ear very tender. The assistant straightened the arms of the glasses and measured and reshaped the arms. Difficult to say whether they were better or not as nose and ears still very tender. Returned home and after 4 hours I could no longer wear my glasses and resorted to my old pair. Not the best solution as the prescription was different and that made my vision uncomfortable.
Returned to the shop and showed my previous glasses against the new ones and it was clear that one arm was completely different to the other. Taking both glasses the assistant reshaped in line with my old glasses. Difficult to say at that stage whether they would work as everything was tender and sore and it was painful to wear any glasses. We also agreed that if this latest adjustment didn’t work I would look at an alternative frame.
Three days on and now that the soreness has gone the glasses are fine. No marks on my nose and no throbbing behind my ear. This is not the first time this has happened indeed I would say that the last three pairs of glasses have had the arms reshaped and altered over several visits. Each time I tell whoever is fitting them of this issue. Why isn’t this recorded on my notes so that Boots staff know my face is not symmetrical and actually look at how my previous glasses are shaped. We got there in the end and I think every member of staff was involved and I know that they were all trying their hardest to help. It took almost a week of daily visits to get it right with days of discomfort in wearing the glasses for me. Not sure I would have the patience or endurance to go through this again. I stay with you for my eye test as you have my history and indeed identified a blemish at the back of my eye and resulted in a referral to get it checked out. When you are paying almost £550 for one pair of glasses you kind of hope that the measurements you take result in a pair of glasses that
actually fit.

Excellent service from Boots. I’ve been using them for nearly 60 years

The staff member was very helpful and was very thorough.

I had an eye test with boots opticians Trafford centre and joined the lenses scheme
I was not given any trial lenses,

Unfortunately when I received my lenses they turned my right vision blurred, I spoke to the manager who was immediately defensive and was not even letting my finish a sentence I left the store and spoke to customer service on line to cancel my subscription they advised me to return to the store and speak to them as it was there mistake. After another rude conversation with the manager an appointment was booked and identified it was in fact a wrong prescription the optician had made a mistake,
As I had used 3 of the lenses from one of the 3 box’s they have refused to replace or refund the open box

I went to Boots optician to have some glasses fixed as the frame had broken .
It was on a Saturday just before closing.
Rachael a member of staff was so kind and helpful and managed to fix for me. I was so pleased thankyou .
Always professional and friendly service

I had a problem with double vision. The optometrist thoroughly examined my eyes and expertly assessed the extent of the problem and explained how it would be solved by special glasses. His assistant double checked all measurements as regards the frames and lenses of the new glasses. The service I received was first class.

I had an problem with the glasses that I'd purchased earlier in the year. The pads had brought up nasty blemishes, each side of my nose, and it necessitated a couple of visits to see a dermatologist. When I spoke with the staff in the Witham branch, they were very helpful and understanding. They recommended a new pair of lightweight frames for me, coupled with lenses that were thinner than normal. This has resulted in a pair of glasses, which are much more comfortable than the previous ones, and will help with the dermatology problem. I am very grateful to the staff of the Witham branch.

Mel, Claire, and Libby were very thorough and helpful with my eye test, and choosing a new pair of glasses for driving. I am looking forward to picking them up. Good choice of frames too.

First class service.at BOOTS, Lincoln, opticians. . All staff 100% wonderful, experienced, and very friendly.
My wife and myself were treated by excellent, very polite, trained, helpful staff. Faultless service. A real pleasure . Highly recommended.

Outstanding examination and attention to detail.

Exceptional personal service

The service was seamless from start to finish

Had my eye test and it was excellent. The staff and optician were so friendly, efficient and helpful as they always have been at Boots Opticians but especially so in the Bridgnorth branch. Thanks very much to them all. I would'nt go anywhere else.

Untrained, uninterested and generally rude staff. Will never use again.

Popped into London Road , Bognor Boots, just to ask advice on how I could repair both pairs of my glasses. I had run out of the Boots insurance policy. I'd like to give a big thank you, to Jodie, who was so understanding and offered to assist with the repairs. I shall definitely be back to purchase new spectacles, in the near future.

Boots Opticians Cranleigh. The staff are consistently professional, helpful , efficient and friendly.
Ray repaired my glasses for me within 20 minutes.

Fantastic service at the High Wycombe branch! Hafsah was so friendly and efficient on the floor, and Dr. Sabah provided a brilliant, professional eye exam. Thank you both for making the visit so seamless and pleasant

If this review was only relating to Boots Opticians sales skills, it would be 5 stars. They are very good at selling you spectacles. Unfortunately these skills do not carry over to when you have problems with your purchase, as is what happened to my Wife. She had spectacles from Boots Opticians in 2024 and paid for premium Zeiss lenses (thinned, varifocal and photochromic) and mid-range frame, so well over £500 worth for a single pair.

The problems started in early 2026 once sunny days started to return and she noticed the photochromic coating was looking a little uneven when transitioning from dark to bright. Then due to a series of events involving immediate family (including my own health), following-up on the spectacles problem got delayed until June. At this point the frame had also developed problems with the arms, and the patchy transition effect was noticeably worse. When going to Boots to report the problems they advised that as the lenses were a couple of weeks out of warranty there was nothing they would do. Frame was out of warranty too, so again they wouldn't look at it. We explained the reasons for not visiting earlier and the staff made it clear they were not interested. They also said if we complained about the service the complaint would be referred from head office back to them (this seems to be the equivalent of 'marking one's own homework').

The issue here is that it was obvious that the lens problem had not manifested itself within two weeks or so, and should have been followed up to establish what had gone wrong. This is a basic quality control procedure. The frame we can accept was out of warranty (one year on frames apparently) and as it happened it was a simple repair that I did myself.

We did make a complaint to Boots head office, and sure enough the complaint was forwarded to our branch which resulted in a completely inadequate response from them. An offer of a small discount off new spectacles was just insulting. Do they really think that after this experience that is an adequate response? We will not be using Boots Opticians again with the primary concern being that they do not seem interested in following-up on serious performance and quality issues. Their complaints procedure is wholly inadequate, and while we accept that the company has a right to sit behind it's warranty expiry dates 'barricade', in 2026 this is an outdated behavior that will not pick-up on genuine problems.

In conclusion I suggest that anyone considering using Boots Opticians should be very careful with recording warranty expiry dates, or better still, go elsewhere. My Wife has had spectacles all her life and this is the first time she has experienced an unresolvable problem. First and last time using Boots Opticians.

I contacted the Boots store located on North Bridge Road Doncaster for a second opinion on the results of an eye test I had the previous week . The branch did an additional Optimap and OCT scan to compare with the scan from the previous week. Adisa the optometrist I seen was fantastic, after listening to my concerns she undertook a comprehensive eye test and identified a glasses prescription that was fit for purpose. She also clearly expained the findings of the scan.
Following the eye test Jo helped me choose new frames, she was knowledable, friendly and helpful.
I am looking forward to collecting my new glasses in a couple of weeks.
I would have no hesitation in recommending this branch for an eye test.

Amazing, above and beyond customer service.
Very kind and friendly staff, made me feel completely at ease - not like I was on a conveyor belt !
I was listened to and everything explained every step of the way and made to feel nothing was too much trouble - looking forward to collecting my new glasses.
Thankyou so much to Sonia and Sofione