Boots Opticians Reviews 10,210

Appointment for elderly mother with dementia. From first contact with staff through the examination and after care absolutely outstanding service. Beth was particularly patient and understanding. Excellent experience, thank you 👍

Although Boots opticians in the Trafford Centre were short staffed today, the lady who greeted me apologised for the wait and was very helpful. Unfortunately the optometrist did not introduce himself and the consultation felt rushed. The dispenser, Zainab was professional, enthusiastic and gave excellent customer service.

The contact lens optician at the Warrington store (Suzanne Smith I think her name is) was fantastic, but the rest of the experience was extremely poor.

So many errors made, lenses not received multiple times when they should be so I couldn’t continue the contact lens trial on 3 occasions out of 3, optician asks them to call me when the lenses come in but they don’t, therefore causing further delays and frustration, no answer on the phone when you call, when you do get through they say call back later and put the phone down on you. I ask for a quote for glasses and the person I spoke to couldn’t understand a word I was saying (I think he’s called Patrick) and I kept having to repeat myself, then he got it completely wrong as he clearly didn’t know how to quote for a pair of simple prescription glasses. Another member of staff overheard and came over to correct the totally wrong price he quoted, at which point I walked out.

Staff (not the optician) constantly trying to get me to join the contact lens reward scheme, despite me clearly saying no multiple times and telling them it has the lowest score on Trustpilot that I have ever seen because there are so many issues with it and so many angry customers! Score of 1.3!

Apart from the contact lens optician who was outstanding, professional, friendly, polite and gave very clear guidance, the rest of it is sheer incompetence!

I walked a few doors down into Vision Express and received a very professional service and quote for prescription glasses.

Up your game Boots!

Boots Opticians in Andover are excellent. They are also friendly, extremely helpful and I thoroughly recommend them.

Very professional service. Able to answer queries and have a huge selection of frames. Didn’t have to wait long until my glasses were ready to pick up. Always helpful if glasses need adjusting at any time.
Been coming here for years and will continue to do so.

Elena, Namanata and Ellie gave an excellent service today @the Christchurch branch . Namanata listened carefully to all my symptoms and her examination was very thorough.
Both Elena and Ellie were also excellent in helping me to select and to fit me for new glasses. Thank you

Tom Densham is always very helpful and thorough. He takes time to explain everything in a clear way which is easy to understand. All the staff were very pleasant and welcoming.

Staff were very helpful and showed patience explaining what was to happen and when selecting the right pair of glasses. Vanessa was very patient and Kieran was very helpful helping my daughter choose the glasses that suited her the most. The staff member who initially saw my daughter for the first eye check was also very helpful explaining what was happening.

Just spent total of 5 hours travelling plus cost of parking, fuel, and train fares to be told they would not undertake my eye test, due to not confirming I would pay for the test if my eye sight had not deteriorated since my last appointment a year ago. It seems unbelievable my file was marked as a 2 year review with out me being told. At the time of booking I was not made aware of this. It was confirmed this was the rules of the NHS, I’m retired and finding all these hidden charges outrageous.
I could not afford the risk of be liable for a £30.

Corby, Northants.
verall service

Berwick Eyecare
The professional service from the optician and staff.
Kind, helpful, friendly and efficient.

Thank you Mohammed, Donna and Caitlyn

As always the staff were excellent and looked after me. A thorough check was done on my eyes and I left feeling a lot happier. Full marks for all the staff.

Friendly service at Boots opticians eye test by all staff who dealt with me.Parveem went out of her way to answere my questions and thoroughly check each stage of the process and had a lovely maner about her .The optician also I found very professional and explained each test rest in a clear maner .

My wife and I have both had eye tests and renewed our glasses in the passed three weeks at the Winton branch of Boots. The service was very efficient and friendly from the optometrist, Carolyn and the staff member, Viola, who dealt with us. My wife's glasses were ready within four days.

A small shoutout for Boots Opticians (Helensburgh), who I’ve been going to for many years now, and who I’ve just had my latest eye test with, today.

They work both quickly and efficiently, with the nicest of politeness at all times. It’s a great pleasure to go there.

They set the bar very high, for others to follow.

Special mention for Alistair, and all the local staff.

I had an eye test for work purposes.

At the same time I paid Boots at castlemall Norwich to reglaze my glasses. The glasses have come overglazed twice now. Whilst initially helpful. The latest over glazing has warped the frames and boots have washed their hands of it, ignoring my contact with the store manager.

I've taken a pair of glasses with a small prescription change, spent over £100, spent over 4 hours in the car driving to and from the castlemall Norwich store and ended up with a pair of glasses that don't work.

Thanks to the staff at Ashton Under Lyne today. What l had expected to be an anonymous routine eye test turned out to be a lovely afternoon out visiting caring, courteous and consummately professional new friends. From Tahmin, who checked my familial medical details , patiently searched back in the records to find my previous history ( as it was many years since my last appt) and set up the glaucoma air puff test, which l need not have dreaded as it was far easier than l had remembered. Then Zoha who performed the actual eye test, diligently thorough in her professional approach ensuring that l received the correct outcome and not hesitating to repeat the “ is it better No 1 or No 2 “ when l was unsure with no sense of hurrying me , her time there was to get it right for me and l appreciated that. She was very polite, very caring and a lovely, friendly girl.
Julie then came to help me choose which frames . I thought it would be a straightforward choice of what l liked the look of but Julie politely explained that owing to the strength ( and therefore convex width ) of lens prescribed l might be better with a spring hinged frame and she spent time helping me select the most appropriate for my needs. She was patient and again there was no urgency to make me choose, she wanted me to be sure that l had chosen the ones l absolutely wanted. She was caring and very friendly.
The whole team who dealt with me today were a credit to Boots each in their turn confident and professional in their job which reassured me that l was in good hands; they were kind, friendly and caring while keeping the professional relationship and most importantly they each gave the impression that they loved their job and that nothing was too much trouble for them as long as l was happy. It was a pleasure to see you all this afternoon. WELL DONE GIRLS . Thank you. Julie Cotton.

The Tiverton Boots opticians are super friendly and very professional. I had an eye test and paid extra for the OCT scan, the machine that scans the layers beneath the retina.
The optometrist was wonderful and very thorough. Thanks to all the staff.