Went to Yardley, Birmingham, Boots Opticians and was seen by the Optometrist Sabrina for the second time. She advised me to see her after 6 months or before if my condition worsens. Sabrina is going t... See more
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Review summary
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Very professional, lovely, friendly helpful staff(Jen/Jess/Nat/Tom) honest opinions about glasses that suit your face - eye test very thorough and informative with good advice for eye health. Highly r... See more
Company replied
My reading glasses fell apart late last night when dropped and hit a hard surface. I visited Boots Opticians in New Milton and a very courteous gentleman, Povey put my glasses back together in a matte... See more
Company replied
Excellent Service which provided everything I wanted. The lady doing the follow up prescription took every care and seemed genuinely interested in what I said. She showed me a good selection of the gl... See more
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Company details
About Boots Opticians
Written by the company
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Contact info
4.4
Excellent
11k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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lenses recommended by optician did not…
lenses recommended by optician did not fit by old frames taken 2 weeks to confirm this
8 September 2026
Unprompted review
Reply from Boots Opticians
We're sorry to hear that you were disappointed with your experience. We appreciate your concerns regarding the advice provided about your lenses and the delay in being informed that they were not compatible with your existing frames. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Unprofessional staff
Unprofessional staff. They misspelled my address and contact details, and I waited a very long time for my glasses without being notified when they were ready, even though I needed them urgently for work. I was told that if I was unhappy with them, I could get them changed. I did so, but they refused to help. Horrible experience. Never again!
31 July 2026
Unprompted review
Reply from Boots Opticians
We're sorry to hear that you were disappointed with your experience. We appreciate your concerns regarding the errors made with your contact details, the delays in receiving your glasses, the lack of notification when they were ready for collection, and the support you received when raising concerns about the glasses afterwards.
Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Kylie made our experience great today…
Kylie made our experience great today at Bracknell branch. She is very competent when dealing with children who want to try contact lenses. She was innovative in exploring techniques for teaching my grandson to use them successfully and very patient. Kylie kept the mood light and soon developed a good rapport with us both. Thank you!
7 September 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Kylie at our Bracknell store provided such excellent support for your grandson’s contact lens appointment. It’s wonderful to know that her patience, creativity, and friendly approach helped build his confidence and make the experience enjoyable. We truly appreciate your kind words and are pleased that Kylie made such a positive impression.
Great friendly helpful service from the…
Great friendly helpful service from the moment I walked in.
Very grateful to the lady who helped me choose my glasses. I am loving them
Thank you
22 August 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received such friendly and helpful service from the moment you walked in. It’s wonderful to know that the colleague who helped you choose your glasses provided great support and that you’re loving your new glasses. We truly appreciate your kind words.
Thank you to all the staff at Barnsley…
Thank you to all the staff at Barnsley Boots opticians for the care & attention given to my elderly mum. She was very apprehensive but everyone made her feel totally at ease & well looked after. She enjoyed the whole experience and thanks to Simon she came away with some very stylish & comfortable new glasses.
4 September 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team at our Barnsley store provided such excellent care and attention for your mum. It’s wonderful to know that they helped put her at ease and made the experience so comfortable and enjoyable. We’re especially pleased that Simon helped her find stylish and comfortable new glasses. We truly appreciate your kind words.
Attended Stirling Boots Opticians for…
Attended Stirling Boots Opticians for routine check. Had dealings with three members of staff and each one was kind, courteous and thorough.
7 September 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team at our Stirling store provided such kind, courteous, and thorough service during your routine appointment. It’s wonderful to know that each colleague helped make your visit a positive experience. We truly appreciate your kind words.
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that the staff were so friendly during your visit. We truly appreciate your kind words.
Had excellent service
Had excellent service, advice and support from the Optometrist.
31 August 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received excellent service, advice, and support from the optometrist during your visit. It’s wonderful to know that their expertise and care helped make your experience such a positive one. We truly appreciate your kind words.
Kalpana l very helpful ÀND constructive…
Kalpana l very helpful ÀND constructive comments regarding my frames!!!! Great service!!!!
7 September 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Kalpana was so helpful and provided constructive advice when choosing your frames. It’s wonderful to know that her expertise helped make the experience a positive one. We truly appreciate your kind words.
No privacy no respect for asking…
No privacy no respect for asking personal and sensitive data in ear shot if anyone in the shop. The guy next to me knew my dob / address / telephone number / was I diabetic !!! Then asked to sign a pad for GDPR which is a joke given all my data was shared in the shop . Appalling lack of privacy and not on come on Boots ! I work in health care
5 September 2026
Unprompted review
Reply from Boots Opticians
We're sorry to hear that you were disappointed with your experience. We appreciate your concerns regarding the privacy of your personal information during your visit and understand why discussing sensitive details within earshot of other customers would be concerning. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
They were all very professional at boots Billericay
They were all very professional and I was treated well by all the team
4 September 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team were professional and that you felt well looked after throughout your visit. We truly appreciate your kind words.
Careful examination over and above routine eye test
Very prompt attention. Eye test smooth and efficient. Optician took my concern that I had splashed disinfectant into my eye very seriously. Investigated thoroughly, including looking up the chemical to see how dangerous it was, and looking into eye very carefully.
3 September 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received prompt attention and that your eye test was smooth and efficient. It’s wonderful to know that the optician took your concerns seriously, carried out a thorough investigation, and ensured your eye was carefully examined. We truly appreciate your kind words.
Eye test
The overall service of the staff, from the optometrist Shainaz Kasker, and the receptionist Lucy was exceptional quality.
5 September 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Shainaz Kasker and Lucy provided such exceptional service during your visit. It’s wonderful to know that their professionalism and care made such a positive impression. We truly appreciate your kind words.
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you were looked after so well during your visit. It’s wonderful to know that the team provided such good care and made your experience a positive one. We truly appreciate your kind words.
Great service & help from eye test to…
Great service & help from eye test to glasses collection,
2 September 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received great service and support throughout your journey, from your eye test right through to collecting your new glasses. We truly appreciate your kind words.
Excellent service from Neil - Boots Opticians Leamington
I have been going to Boots Opticians, Leamington Spa, for 20+ years and the service has always been great
I want to particularly call out Neil on this occasion. This time he worked with Marianne (brilliant optician - always a smile and explains everything) for my contact lenses and addressed the measuring, ordering and fitting of my variafocal glasses.
This is the first time I can remember feeling comfortable with the fitting of a new pair of glasses ... Neil did not rush with any detail of the service.
Absolutely excellent - thanks Neil
🌟🌟🌟🌟🌟
5 September 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Neil and Marianne provided such excellent service during your visit to our Leamington Spa store. It’s wonderful to know that Neil took the time to ensure your varifocal glasses were fitted correctly and never rushed the process, helping you feel truly comfortable with your new glasses. We truly appreciate your loyalty over the past 20+ years and your kind words.
Cassidy delivers grest service at Boots…
Just wanted to mention Cassidy at Boots Opticians in New Milton. I popped in last week as one of the plastic nose pads on my glasses ( bought from Boots , Armani brand ), had fallen out. She kindly and quickly repaired them on the spot for me and there was no charge. She was very polite, helpful and efficient and a great credit to herself and her store. Thank you Cassidy for your great , friendly service.
Many thanks , Mark Oxton .
27 August 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback, Mark. We’re delighted to hear that Cassidy at our New Milton store was able to quickly repair your Armani glasses and replace the missing nose pad for you. It’s wonderful to know that she provided such polite, helpful, and efficient service. We truly appreciate your kind words and are pleased that Cassidy made such a positive impression.
Extremely thorough helpful optician
Extremely thorough helpful optician. She was excellent and really listened to me. So pleased I went
1 September 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that the optician was so thorough, helpful, and attentive during your visit. It’s wonderful to know that she took the time to listen to your concerns and provide such excellent care. We truly appreciate your kind words and are pleased you chose to visit us.
A very kind and professional optician…
A very kind and professional optician called David in the Lymington branch of Boots helped me when I thought my contact lens was still in my eye. He fitted me in between appointments and was very reassuring and took his time checking for me.
3 September 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that David at our Lymington store was able to help so promptly. It’s wonderful to know that he took the time to fit you in between appointments, thoroughly check your eye, and provide such reassuring and professional care. We truly appreciate your kind words.
Very satisfied
The waiting time was minimal; the staff were courteous and friendly; the optometrist was thorough and explained each procedure and there was a varied selection of frames.
4 September 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you experienced minimal waiting times and that the team were courteous and friendly throughout your visit. It’s wonderful to know that the optometrist was thorough, explained each procedure clearly, and that you were pleased with the selection of frames available. We truly appreciate your kind words.
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