Went to Yardley, Birmingham, Boots Opticians and was seen by the Optometrist Sabrina for the second time. She advised me to see her after 6 months or before if my condition worsens. Sabrina is going t... See more
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Review summary
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Reviews shaping this summary
Very professional, lovely, friendly helpful staff(Jen/Jess/Nat/Tom) honest opinions about glasses that suit your face - eye test very thorough and informative with good advice for eye health. Highly r... See more
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My reading glasses fell apart late last night when dropped and hit a hard surface. I visited Boots Opticians in New Milton and a very courteous gentleman, Povey put my glasses back together in a matte... See more
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Excellent Service which provided everything I wanted. The lady doing the follow up prescription took every care and seemed genuinely interested in what I said. She showed me a good selection of the gl... See more
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Company details
About Boots Opticians
Written by the company
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Contact info
4.4
Excellent
11k reviews
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Replied to 99% of negative reviews
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The entire experience was first class…
The entire experience was first class this was my first time at boots opticians and I will definitely be coming back again. Far better than my previous opticians
4 September 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that your first experience with Boots Opticians was first class. It’s wonderful to know that the team provided such excellent care and service, and that the experience compared so favourably with your previous opticians. We truly appreciate your kind words and look forward to welcoming you back.
Boots opticians was really good…
Boots opticians was really good because they did my eye tested as normal the lady told im short blinded that see things far away so thank ur guys help telling glasses need
5 September 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you had a good experience during your eye test and that the team explained your results clearly. It’s wonderful to know that they helped you understand your short-sightedness and the need for glasses to improve your distance vision. We truly appreciate your kind words.
Becky was very helpful
Becky was very helpful , friendly and made my mum feel at ease as she struggles with eyesight. My mum now wants to see Becky each time . James is also helpful and friendly when he was helping with my mums hearing test . Would definitely recommend boots interchange kempston
4 September 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Becky provided such friendly and helpful service, helping your mum feel comfortable and at ease during her visit. It’s wonderful to know that James was also friendly and supportive during your mum’s hearing test. We truly appreciate your recommendation of our Interchange Retail Park, Kempston store and your kind words.
Very professional and friendly
Boots Opticians in Paternoster Square, London, has staff who are very professional and friendly. It's a pleasure to visit
3 September 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team at our Paternoster Square store provided such professional and friendly service. It’s wonderful to know that your visits are always a pleasure. We truly appreciate your kind words.
Always very professional at Scarborough…
Always very professional at Scarborough Boots opticians
4 September 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you continue to receive such professional service from the team at our Scarborough store. We truly appreciate your loyalty and kind words.
Brilliant service
Brilliant service ! Ben was helpful and knowledgeable . Reasonably priced all options clearly explained . Just perfect!
4 September 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Ben provided such helpful and knowledgeable service during your visit. It’s wonderful to know that all of your options were explained clearly and that you found the experience both straightforward and good value. We truly appreciate your kind words.
Booking an appointment couldn’t have…
Booking an appointment couldn’t have been easier. I was met by very helpful and friendly staff, and went through all the testing with a very clear explanation what was being done and why. Everyone was extremely professional and friendly.
3 September 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that booking your appointment was so easy and that the team were friendly, helpful, and professional throughout your visit. It’s wonderful to know that each stage of the testing process was clearly explained, helping you feel informed and reassured. We truly appreciate your kind words.
Poor customer service
Poor customer service, takes many attempts to get through on the phone. I was waiting for glasses and after 2 weeks called them (4 attempts) finally I was told 'oh yes they are here, don't know why you were not called'
This is on the back of dreadful service when I was in the shop. They really don't care
4 September 2026
Unprompted review
Reply from Boots Opticians
We're sorry to hear that you were disappointed with your experience. We appreciate your concerns regarding the difficulties contacting the store, the lack of communication about your glasses order, and the service you received during your visits. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you found the staff so friendly during your visit. We truly appreciate your kind words.
Went to Yardley Birmingham Boots Opticians
Went to Yardley, Birmingham, Boots Opticians and was seen by the Optometrist Sabrina for the second time. She advised me to see her after 6 months or before if my condition worsens. Sabrina is going to refer me to Dudley Road Hospital for laser treatment as my vision is quite blurred. She assured me that the appointment will be given by the next 4 months. She was quite friendly and helpful. Same goes for Jess and Rose, who were very pleasant and helpful.
26 August 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Sabrina provided such friendly, helpful, and supportive care during your visit to our Yardley store. It’s wonderful to know that she took the time to explain your condition and next steps clearly. We’re also pleased to hear that Jess and Rose were equally pleasant and helpful throughout your visit. We truly appreciate your kind words.
No help available
Went into a Boots store at the end of June. My husband had an eye test and ordered a pair of glasses. When we went to collect the glasses the prescription was incorrect. This then got corrected after a wait. However still waiting for the advantage card points - the opticians state that I have to contact customer services and customer services states have to go to the store, No one wants to help.
27 June 2026
Unprompted review
Reply from Boots Opticians
We're sorry to hear about your experience and the difficulties you've encountered in resolving the issue with both your glasses order and Advantage Card points. We appreciate your concerns regarding the incorrect prescription, the delay in receiving your points, and the conflicting information provided when seeking assistance. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Professional and personable eye test…
Professional and personable eye test attended at Boots Opticians with Trainee Rafi on 3rd Sept. Very thorough and comprehensive with any questions raised, explained to me in detail. I felt both reassured and confident on completion and would highly recommend.
3 September 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Rafi provided such a professional, personable, and thorough eye examination. It’s wonderful to know that all of your questions were answered in detail and that you left feeling reassured and confident. We truly appreciate your recommendation and kind words.
Staff and assessments are PROFESSIONALLY-ACE
Manners of Staff and of assessments are EXCEPTIONALLY-GOOD.
I deem to have had BEST IMAGINABLE AID at eyes'-test, & choosing of spectacles ,- although room got very busy with lots of customers.
All-in-all : a goodly experience !
21 August 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received such exceptional service from the team. It’s wonderful to know that the eye test, spectacles selection, and overall support were carried out with such care and professionalism, even during a busy period. We truly appreciate your kind words and are pleased that you had such a positive experience.
Friendly, professional and inspires confidence
After some excellent customer experiences from Boots for a couple of emergency optical appointments in the last couple of years, I have decided to use them for my regular optician examinations and dispensing. I have found a lovely, helpful and friendly atmosphere from all at the Street practice. I felt the optometrist, Claire, gave me a thorough and careful examination, and spent time discussing results with me and ensuring I understood everything. Lucy, the dispensing practitioner, was ever so helpful and patient in explaining all the options and worked with me to identify suitable frames which would sit well with my hearing aids. I have no hesitancy in recommending this practice.
2 September 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Claire and Lucy provided such thorough, helpful, and friendly service at our Street store. It’s wonderful to know that Claire took the time to explain your results clearly and that Lucy helped you find suitable frames that worked well with your hearing aids. We truly appreciate your recommendation and kind words.
Abysmal management and a complete waste…
Abysmal management and a complete waste of money. My family and I had four separate, consecutive timeslots allocated, yet the entire process was chaotic, rushed, and utterly disorganized. Despite paying an extra £50 premium per person, they failed to deliver a proper, conclusive suite of eye tests. We were constantly pushed around, given fewer tests than had two years ago, and overcharged for a severely downgraded service. I am profoundly disappointed. I would only recommend this place to people I dislike.
2 September 2026
Unprompted review
Reply from Boots Opticians
We're sorry to hear that you were disappointed with your experience. We appreciate your concerns regarding the organisation of your appointments, the service provided during your visits, and the testing carried out as part of your eye examinations. We also note your comments regarding the additional charges and the overall value of the service received.
Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Visited Doncaster Boots Optician due to…
Visited Doncaster Boots Optician due to the screw being missing , Amber was professional and polite and fixed my glasses within minutes .
Thankyou
3 September 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Amber at our Doncaster store provided such professional and polite service. It’s wonderful to know that she was able to fix your glasses quickly and efficiently. We truly appreciate your kind words.
CASTLE STREET, NORWICH
Unfortunately, my last set of contact lenses weren't delivered and as I was going on holiday, I phoned Castle Street, Norwich to ask if they could help. Kaitlin told me she would get back to me with an answer but never did. I phoned back and spoke to someone else who gave me a number to call. I spoke to a lovely man called Darren (general enquiries) who confirmed that my lenses hadn't been delivered and urgently ordered me a new set. We were unsure as to whether these would arrive on time so he suggested I phoned the store to see if they could help. I spoke to Kaitlin again who said (that despite it not being my fault) she wouldn't be able to provide me with any and I should wear my glasses. As this wasn't the most helpful response, I called the Castle Mall and spoke to a lovely lady called Charlotte who said she could squeeze me in on Tuesday morning. I turned up to my appointment where the optician had the new set of lenses with my prescription waiting for me. So a huge thanks to Darren, Charlotte and the lovely optician! Not quite sure what to say about Kaitlin! Unfortunately, this is the second time I have come across her rudeness. It's a shame because Carly and Chloe (both at Castle Street) couldn't be more helpful every time we go in.
1 September 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re pleased to hear that Darren, Charlotte, and the optician were able to help resolve the issue with your contact lenses before your holiday. We’re sorry that your experience with Kaitlin did not meet your expectations. We also appreciate your kind words about Carly and Chloe.
I have to say that the staff at Boots…
I have to say that the staff at Boots opticians in Oldham town centre, are absolutely amazing!
They are professional and caring and go above and beyond in helping!
From the management team to the advisors, to the opticians and technicians, I genuinely appreciate them and their expertise and support.
In particular I’m going to give a shout out to Sonia, I cannot thank her enough! Patient, professional, caring and friendly!
Genuinely have to say an amazing team! And thank you so much!
Annie x
1 September 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Lucy, Sally, and the team provided such friendly, professional service and took the time to ensure everything was just right. We truly appreciate your kind words.
The attention to detail and the time…
The attention to detail and the time given to the appointment to make the result correct. A friendly professional approach by the Boots staff. Thanks to Lucy and Sally and the lady that did the first part of the appointment
12 August 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received such attentive and professional service during your visit. It’s wonderful to know that Lucy, Sally, and the colleague who carried out your pre-screening took the time to ensure everything was explained clearly and that your appointment was conducted with such care and attention to detail. We truly appreciate your kind words.
Good service
We were dealt with politely and efficiently. The staff very helpful.
1 September 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you were dealt with politely and efficiently during your visit. It’s wonderful to know that the staff were so helpful and made your experience a positive one. We truly appreciate your kind words.
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