The Timber Wolf I hired turned up on time and the price including delivery were fair. Due to poor weather I did not try to start it until the next day. It would not start, I did all the usual checks... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The product was very good. Only complication was that I booked it in my name so I would have to be there at collection with my identification, whereas I wanted my son to collect it. Ended up getting... See more
Company replied
Very helpful on collection could have done without the snarky comment on there being mud on the rotavator. It's a rotavator! I had cleared most off, would understand if I brought a rotavator back cove... See more
Company replied
Good customer service, friendly and helpful. There was an issue with the availability of equipment which was not the fault of the local staff. They did their best to rearrange our booking as smoothly... See more
Company replied
Company details
- #6 of 11 best companies in Building equipment hire service
- #4 of 8 best companies in Tool rental service
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
72-75 Feeder Road, BS2 0TQ, Bristol, United Kingdom
- 0345 602 6470
- brandonhirestation.com
4.3
Excellent
12k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always been good for service and…
Always been good for service and availability over the last couple of years I’ve used them
10 November 2025
Reply from Brandon Hire Station
Hi Nick, thank you for your review and being a valued customer with us! We're pleased to hear you always receive good service and find the tools you need with us. Kind regards, the Brandon Hire Station team.
Great experience
Great experience, the guys there were very helpful, really good customer service
3 November 2025
Reply from Brandon Hire Station
Hi Lucy, thanks for your positive review. We're pleased to hear that you had a great hire experience and were happy with the helpful service you received from our Gateshead team. Kind regards, the Brandon Hire Station team.
Lawn hollow tine equipment
Ordered on line. Price was clear and product was delivered and collected as promised
2 November 2025
Reply from Brandon Hire Station
Hi Simon, thank you for your 5-star review. We're pleased to hear that you had a great experience with us. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station
Hi Alan, we're very sorry to hear that the service you received fell below the high standards we aim to deliver. Your comments will be taken on board. Kind regards, the Brandon Hire Station team.
Great good price hire sanders flooring…
Great good price hire sanders flooring and edge machine all working safety well will use again Brandon hire.
6 November 2025
Reply from Brandon Hire Station
Hi Zafar, thank you for your positive review. We're pleased to hear you had a great hire experience and were happy with the equipment hired. Kind regards, the Brandon Hire Station team.
Easy to hire via the website…
Easy to hire via the website ,reasonable price for a week , good communication for delivery and collection ,would use again in the future
9 November 2025
Reply from Brandon Hire Station
Hi Mrs McClayne, thank you for your 5-star review. We're pleased to hear that you had a great experience with us. Kind regards, the Brandon Hire Station team.
Booking online was simple
Booking online was simple, and easy to navigate. The service from the staff was 5 star, they gave a full explanation of how to use the machine.
1 November 2025
Reply from Brandon Hire Station
Hi Helen, thank you for your 5-star review. We're delighted to hear that you had an excellent hire experience and found our team supportive. Kind regards, the Brandon Hire Station team.
Helpful staff on the desk helped me to…
Helpful staff on the desk helped me to and from my car with heavy sander
31 October 2025
Reply from Brandon Hire Station
Hi, thank you for your review. We're happy to hear that you had a great hire experience and received helpful service from our Newport team. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station
Hi Phillip, thank you for your positive review. We're pleased to hear that you were happy with the quick service you received from our team. Kind regards, the Brandon Hire Station team.
I was hired out a faulty (in my…
I was hired out a faulty (in my opinion) turf cutting machine.
Worn tyres and worn drive belts. The machine could barely move by itself. There was also a sheared bolt that joined the frame to the chassis, rendering the machine lopsided and adding to the issues above.
Basic maintenance doesn't seem to be high on the company's agenda.
Furthermore, I was made to feel that I was in the wrong by the staff when I returned the machine and pointed out the problems.
I should have reported the problems straight away. But, I needed to get the job done. Which my back didn't thank me for.
Great bit of kit. Bloody heavy though when it's not working properly 😕
Then, I was
23 October 2025
Reply from Brandon Hire Station
Hi Timothy, we're sorry to hear about your experience and will pass your comments on to our team to ensure this is reviewed. We noticed that your review seems to have been cut off - we will look out for an updated review from you in case there are any further details which you wished to add. Kind regards, the Brandon Hire Station team.
All easy
All easy to book. Men at the depot did the lifting and carrying of my hire tool.
7 November 2025
Reply from Brandon Hire Station
Hi Elska, thank you for your review. We're glad to hear that you had a great hire experience and found our Norwich branch team helpful. Kind regards, the Brandon Hire Station team.
5* all round
Easy pick up. Perfect for job. Easy return. Late enough return to get full day before drop off.
7 November 2025
Reply from Brandon Hire Station
Hi Paul, thank you for your 5-star review. We're glad to hear that you had a great experience and found our hire process easy. Kind regards, the Brandon Hire Station team.
Brandon Hire in Hull was recommended
Brandon Hire Hull was recommended to me. I needed to hire an MI Tower for our local Methodist Church to complete some internal painting. From start to finish the service was 100%. The equipment was in full working order and the delivery drivers were great during the delivery and collection of the equipment. Best of all the deposit was refunded quickly. I will use this company again and have no problem in recommending them in the future.
1 December 2025
Unprompted review
Reply from Brandon Hire Station
Good afternoon, thank you for taking the time to leave this positive review for our Hull branch. We're delighted to hear that you had an excellent hire experience and that the team provided reliable and prompt service. Thank you for choosing to hire with us and we hope we can support your hire needs in future. Kind regards, the Brandon Hire Station team.
Don't trust availability. Call them first.
Why would you list an item that is not available? Even after the person called me to say that my hire order needed to cancelled and refunded (no other solution was offered), the item remained available for hire online. Time wasting to the max!
6 November 2025
Reply from Brandon Hire Station
Hi, thank you for your feedback about your recent experience. We're very sorry to hear that the item was not available and we will take your feedback about this on board. Kind regards, the Brandon Hire Station team.
Great machine and very helpful when I…
Great machine and very helpful when I ran out of bags
6 November 2025
Reply from Brandon Hire Station
Hi Paul, thank you for your positive review. We're pleased to hear that you were happy with the machine and found our Liverpool team helpful. Kind regards, the Brandon Hire Station team.
Very efficient service
Very efficient service. Kevin and Paul are always helpful and usually have what I need. Kevin will load the van as part and is always willing to help. Great customer service.
6 November 2025
Reply from Brandon Hire Station
Hi Jon, thank you for your great review and being a valued customer with our Bath branch. We're delighted to hear that Kevin and Paul always provide helpful service and we hope we can continue to support your hire needs. Kind regards, the Brandon Hire Station team.
Fantastic service and driver with a positive and helpful attitude
We recently placed a large order to fulfill our company needs. Gary and the team at Sutton Road, worked hard to make this happened and kept open and clear communication throughout the process. On delivery day, the text message alerts to delivery times etc were also very useful. When Paul the driver arrived, i was taken aback by his positivity and willingness to ensure everything was OK before leaving, even though it was late in the day.
28 November 2025
Unprompted review
Reply from Brandon Hire Station
Hi Adam, thank you for your detailed review of your recent experience with our Plymouth Sutton Road branch. We're delighted to hear that Gary, Paul and the rest of the Sutton Road team made your experience so positive with their clear communication and attentive service. Thank you for hiring with us and hope we can support your hire needs in future. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station
Hi Gerry, thank you for your review! We're pleased to hear that you received excellent service from our team. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station
Hi Len, thank you for your review. We're pleased to hear that you had a great hire experience and were happy with the equipment. Kind regards, the Brandon Hire Station team.
Good Value and service
Good Value and service, only minor issues were slight delay in securing plant items requested. But resolved in a timely manner.
5 November 2025
Reply from Brandon Hire Station
Hi Brian, thank you for your feedback. We apologise for the initial delay with the plant equipment, but are glad to hear this was resolved for you in good time and that you received good service from our team. Kind regards, the Brandon Hire Station team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.