The Timber Wolf I hired turned up on time and the price including delivery were fair. Due to poor weather I did not try to start it until the next day. It would not start, I did all the usual checks... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The product was very good. Only complication was that I booked it in my name so I would have to be there at collection with my identification, whereas I wanted my son to collect it. Ended up getting... See more
Company replied
Very helpful on collection could have done without the snarky comment on there being mud on the rotavator. It's a rotavator! I had cleared most off, would understand if I brought a rotavator back cove... See more
Company replied
Good customer service, friendly and helpful. There was an issue with the availability of equipment which was not the fault of the local staff. They did their best to rearrange our booking as smoothly... See more
Company replied
Company details
- #6 of 11 best companies in Building equipment hire service
- #4 of 8 best companies in Tool rental service
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
72-75 Feeder Road, BS2 0TQ, Bristol, United Kingdom
- 0345 602 6470
- brandonhirestation.com
4.3
Excellent
12k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery and pick up spot on
Delivery and pick up spot on. Unfortunately whoever hired it before me must of thought it funny to put the side to the tower on clay and stand on them. A hell of a job putting the wheels on as full of clay.
29 October 2025
Reply from Brandon Hire Station
Hi Mark, thank you for your review. We apologise that the condition of the wheels had an effect on your hire and will take your comments about this on board. We're glad to hear that the delivery and collection went smoothly and that the rest of your experience was positive. Kind regards, the Brandon Hire Station team.
Online order
Order placed and paid for online, only to find that the local branch of Brandon Hire did not and never have stocked the item.
If it wasn't for the help from the management and staff of my local branch, then I would have gone elsewhere.
5 November 2025
Reply from Brandon Hire Station
Hi, thank you for your feedback. We apologise for the inconvenience that was caused due to the item availability and we will take your feedback about this on board. We appreciate your positive comments about your local branch team and are glad to hear they were able to support you with finding a solution. Kind regards, the Brandon Hire Station team.
The product was very good.
The product was very good.
Only complication was that I booked it in my name so I would have to be there at collection with my identification, whereas I wanted my son to collect it.
Ended up getting a refund prior to the collection date, and my son re-booking. This part was dealt with very well by the head office though.
29 October 2025
Reply from Brandon Hire Station
Hi Pete, thank you for your review about your recent hire. We apologise for any inconvenience that was caused during this process, but we're glad to hear that the head office were supportive and helped you to get this re-booked smoothly. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station
Good morning, thank you for your positive review! We're pleased to know that you found our team knowledgeable and our order process easy. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station
Hi Steven, thank you for your review about your recent experience. We're glad to hear that you received great customer service from our Port Talbot team. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station
Hi Michael, thank you for your review. We're pleased to hear that you had a good hire experience and were happy with the service you received from our team. Kind regards, the Brandon Hire Station team.
Worst in customer service and service…
Worst in customer service and service delivery. Bad experience
28 October 2025
Reply from Brandon Hire Station
Good morning, we're really sorry to hear that your experience did not meet the high standards of service we expect to deliver. We will take your feedback on board to ensure this is reviewed. Kind regards, the Brandon Hire Station team.
Easy order from central reservations
Easy order from central reservations. Ontime delivery and collection from Stevenage. Delivery driver very helpful and personable. Would use again
4 November 2025
Reply from Brandon Hire Station
Hi Martin, thank you for your review. We're pleased to hear that you had a great hire experience and found the process easy and reliable. Kind regards, the Brandon Hire Station team.
Fast efficient service at a great…
Fast efficient service at a great price. Would highly recommend.
28 October 2025
Reply from Brandon Hire Station
Hi Chris, thank you for your review and recommendation. We're pleased to hear that you received fast and efficient service from our team and were happy with our prices. Kind regards, the Brandon Hire Station team.
great service
3 November 2025
Reply from Brandon Hire Station
Hi Andy, thanks for your 5-star review. We're pleased to hear that you received great service from our team. Kind regards, the Brandon Hire Station team.
Cheerful and welcomong
Cheerful, welcoming staff. Efficiency in processing my request , very helpful in loading and unloaading equipment in pick-up yard
20 October 2025
Reply from Brandon Hire Station
Hi Paul, thank you for your review. It's great to hear that you had a great hire experience and found our team welcoming, helpful and efficient. Kind regards, the Brandon Hire Station team.
DIYer friendly, simple & helpful service
First time hiring equipment and sanding floors as a DIYer - they were super helpful in explaining the equipment and making sure I had everything I need to get the job done. Simple and friendly service all round, would use again if the need arose.
3 November 2025
Reply from Brandon Hire Station
Hi Hannah, Thank you for sharing your experience with us, we're glad to hear that our staff provided helpful assistance for your DIY floor sanding project! Kind regards, Brandon Hire Station team.
Great service friendly staff
Great service friendly staff. Product is rented was exactly what I needed.
Thank you
27 October 2025
Reply from Brandon Hire Station
Hi Brian, thank you for your feedback and choosing to hire with us! We're pleased to hear that you received friendly service from our team and were happy with the machine. Kind regards, the Brandon Hire Station team.
Great company who actually have the…
Great company who actually have the tools they hire out. Everything arrived and was collected exactly as they said, could t ask for anything more
3 November 2025
Reply from Brandon Hire Station
Hi Ross, thank you for your review about your recent hire. We're pleased to hear that you were happy with your hire experience, from our equipment availability to the collection process. Kind regards, the Brandon Hire Station team.
Super helpful and efficient.
27 October 2025
Reply from Brandon Hire Station
Good morning, thank you for your feedback. We're delighted to hear that you had a good hire experience and that you found our team really helpful and efficient. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station
Hi Matt, thank you for your review and hiring with us. We're pleased to know that you received great service and that you had a good hire experience overall. Kind regards, the Brandon Hire Station team.
Using the website is not…
Using the website is not straightforward but the local branch is polite friendly and helpful
3 November 2025
Reply from Brandon Hire Station
Good morning, thank you for your review. We're glad to hear that your local Kings Lynn branch provided friendly and helpful service and we will take your comments concerning the website on board. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station
Hi Jason, thanks for your review! It's great to know you received excellent service during your hire. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station
Hi Paul, thanks for your review and choosing to hire with us. We're pleased to hear you had a good hire experience and found our team friendly and helpful. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station
Hi Tony, thanks for your review! We're glad to hear that you received great service from our team. Kind regards, the Brandon Hire Station team.
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