Briefly Reviews 

134
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive and fair pricing, often finding it to be a significantly cheaper option compared to others for short-term needs. Many people highlight the excellent service, noting how easy, quick, and straightforward the process is to obtain and set up insurance. The user experience is frequently described as simple and efficient, allowing individuals to get covered and drive almost immediately. However, some customers also noted challenges with the website, experiencing difficulties in getting a quote due to issues like the search engine not finding vehicles or requiring extensive personal details. A few other people also felt that the service could be inflexible, leading to situations where they had to purchase longer policies than needed or found the options unsuitable for specific vehicle conditions.

What people talk about most

Price

Clients share positive opinions on price, consistently finding it cheaper and more competitive than other... See more

Service

Customers had positive experiences with service, often highlighting the ease of use and speed of obtaining... See more

User experience

Consumers find the user experience to be positive, highlighting its ease of use and speed, with many... See more

Value for money

Customers consistently note positive experiences with value for money, often finding the services cheaper... See more

Website

People report ambiguous experiences with the website, with many finding it quick, easy to use, and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

don't like using this type of service but application was quick and painless. 12 quid for 24 hrs, is that good? this type of operation always gives me the data protection heeby-jeebies

Company replied

Rated 4 out of 5 stars

I had problems with the online cancellation form but was able to do an online chat and the lovely lady went above and beyond for helping me

Company replied

Rated 4 out of 5 stars

This is the 2nd time I have used Briefly and find them so easy to use and fast no messing.’ Even the chat service was quick at answering. The only thing with me I purchased a policy for a week and... See more

Company replied


Company details

  1. Insurance broker
  2. Car and Motor Insurance Agency
  3. Commercial Insurance Company

Written by the company

Briefly is a fast, flexible motor insurance provider offering temporary car and van cover from 1 hour up to 28 days. As part of the Acorn Group, we specialise in short-term insurance products that help drivers get on the road quickly and confidently. Whether you need cover for borrowing a vehicle, test driving, or driving a newly purchased car, our streamlined platform makes it easy to purchase insurance online in minutes. We also offer impound insurance policies, helping drivers meet legal requirements and retrieve seized vehicles without delay. Our mobile-friendly quote journey is designed for speed and simplicity, with insurance documents available immediately and clear, transparent terms. We focus on delivering a hassle-free experience with flexible cover options tailored to your needs. At Briefly Cover, we’re committed to making temporary motor insurance straightforward, affordable, and customer-focused. With responsive support and a user-first approach, we help drivers get insured quickly and safely. Whether you need insurance for a few hours, a weekend, or nearly a month, Briefly is your trusted solution for short-term motor insurance in the UK.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

134 reviews

5-star
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3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(134)

111 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

JAMIELEIGH JAMIELEIGH amazing service…

JAMIELEIGH JAMIELEIGH amazing service deserves a raise or promotion of some sort really friendly and helpful

24 March 2026
Unprompted review
Briefly logo

Reply from Briefly

Good Afternoon Cameron,

We really appreciate your feedback and will pass it on to Jamie Leigh. Very happy to hear she was helpful and very friendly!

Have a great day!

The Briefly Team

Rated 5 out of 5 stars

Excellent Service, Great Value Cover

Excellent experience. My regular garage can no longer afford to insure the courtesy car they provide when my van is in for MOT / Service, so I needed to find short term cover. My annual insurance provider wanted silly money for just a few days cover, so I went on Google and found Briefly.

Lovely and simple to use, easy to set up the policy and straightforward to get the documents. Cost of a weeks cover was great value and everything went as planned.

Really pleased with the service and will use Briefly again in the future.

17 March 2026
Unprompted review
Briefly logo

Reply from Briefly

Good Morning Dean,

Thanks so much for sharing your experience, it really means a lot.

We’re glad that you found us and that we could get you covered quickly. It’s always frustrating when you only need a few days’ cover and other quotes were very expensive. Really pleased the policy was easy to set up, the documents came through smoothly, and the week’s cover felt like good value. That’s exactly the experience we want people to have.

We’re delighted you were happy with the service, and we’ll be here any time you need us again.

Have a great day!

The Briefly Team

Rated 5 out of 5 stars

Extremely competitive quote

Extremely competitive quote - great website and easy to use and very quick

20 March 2026
Unprompted review
Briefly logo

Reply from Briefly

Good afternoon John,

Thanks so much for leaving a review!

Really happy to hear you found the website quick and easy to use.

Have a great day!

The Briefly Team

Rated 5 out of 5 stars

Excellent service

Excellent service, so easy just needed cover to take my car for mot. So quick. ⭐⭐⭐⭐⭐

19 March 2026
Unprompted review
Briefly logo

Reply from Briefly

Good Afternoon Vinnie,

Thanks for your excellent review and 5 ⭐️ feedback!

Have a great day!

The Briefly Team

Rated 4 out of 5 stars

Great for quick and short term insurance cover

Getting quick and adequate insurance is super easy with briefly. I have used them 3/4 times and am yet to be disappointed. I now have an account so my details are saved, making it easier to get a quote.

The site is also easy to navigate and prices are fairly reasonable.

The only drawback is they do not insure on luxury vehicles.

12 March 2026
Unprompted review
Briefly logo

Reply from Briefly

Good Afternoon Nicole,

Thank you for taking the time to leave a review, we really appreciate it!

It’s great to hear how easy you’ve found it to get quick, reliable cover with us, and we’re really glad your saved account details on the portal make the process even smoother each time. We’re also pleased that you find the prices reasonable.

We appreciate feedback on luxury vehicles. While we don’t currently insure all of them, we we are always looking at ways to improve and expand what we offer.

Have a great day!

The Briefly Team

Rated 5 out of 5 stars

Excellent company and most competitive…

Excellent company and most competitive in the market

11 March 2026
Unprompted review
Briefly logo

Reply from Briefly

Good Morning John,

Thank you for taking the time to leave a review!

We’re really pleased to hear you are happy with the service and the price of our insurance cover

Have a great day!

The Briefly Team

Rated 5 out of 5 stars

I got my dates slightly wrong for…

I got my dates slightly wrong for collecting a new car by a day are new insurance didnt start untill the next day. I found Brifly Cover, who covered me a days drive away, comprehensive insurance for a very cheap price, which was unexpected but gratefully accepted.

10 March 2026
Unprompted review
Briefly logo

Reply from Briefly

Good Morning Tony,

Thanks for your review!

We're glad we could step in when your dates didn’t quite match up and provide a quick, affordable day’s cover so you could collect your new car without any hassle.

Have a great day and enjoy the new car!

The Briefly Team

Rated 5 out of 5 stars

I’ve used a few temporary insurance…

I’ve used a few temporary insurance brokers and this is by far the best one, cheapest, easiest to use and quickest to get sorted! I highly recommend xx

10 March 2026
Unprompted review
Briefly logo

Reply from Briefly

Good Morning Claire,

Thank you so much for the lovely review!

We’re really glad to hear that your experience with us has been the best so far and thank you for the recommendation!

Have a fantastic day!

The Briefly Team

Rated 5 out of 5 stars

We sorted everything out and was very…

We sorted everything out and was very happy with the service.

21 February 2026
Unprompted review
Briefly logo

Reply from Briefly

Good morning Lee

Thanks for taking the time to leave a review!

We’re really pleased to hear how happy you were with the service

Have a great day!

The Briefly Team

Rated 5 out of 5 stars

Good experiene

Fortunately I did not need to make a claim whilst being insured temporarily but I'd like to say I found Briefly the best quote for my short term needs and found the website easy to use.

15 February 2026
Unprompted review
Briefly logo

Reply from Briefly

Thanks for taking the time to provide some feedback - we really appreciate that.

Briefly team

Rated 5 out of 5 stars

Ideal temporary cover

This worked really well for me as my insurance was coming to an end and I wanted to change companies. New one has cheap days so by using Briefly for the four days in between saved me £200. 😀

9 February 2026
Unprompted review
Briefly logo

Reply from Briefly

Hi Mandy - That's a great reason for using short term insurance - glad we could help you save some money and thanks so much for taking the time to leave a review

Rated 5 out of 5 stars

Got us insurance within 30 minutes…

Got us insurance within 30 minutes excellent service would use these again if need to highly recommended

14 February 2026
Unprompted review
Briefly logo

Reply from Briefly

Hi Mrs Paine - thanks for the positive review and great that you had a good experience.

Rated 1 out of 5 stars

Absolutely do not use this company

Absolutely do not use this company. My ex wife used my car and arranged cover through these. She was rear ended in France. The 3rd party a French citizen admitted liability and provided his detail which was passed on to this company. They make little attempt to resolve the claim then refused to help. They eventually ignored all correspondence from my ex wife. We have had to raise a complaint with the financial ombudsman. They are a terrible company. Been 8 months to date and still no further forward.

6 July 2025
Unprompted review
Briefly logo

Reply from Briefly

Good Afternoon,

Thank you for taking the time to leave your review, and we’re very sorry to hear about the experience you’ve described.

As we don’t have any account details here, we’re unable to look into this specific situation just yet. We have privately requested more information from you.

We absolutely want to understand what has happened and investigate this properly for you. Please could you get in touch with our customer support team with your claim reference or the policy details so we can review the case in full? We will make sure this gets picked up as a priority

Thanks again for bringing this to our attention.

The Briefly Team

Rated 5 out of 5 stars

Easy to complete and not too expensive

It was very easy to insure my van and not like most companies excessive premiums. It cost around 1/7th the price of my annual policy compared to some which were around 1/2 the cost of my annual premium. Only needed temp cover as changing my van but this is not due for a couple of weeks.

9 February 2026
Unprompted review
Briefly logo

Reply from Briefly

Good Afternoon

Thanks for taking the time to leave a review!

We’re really pleased to hear how easy it was to get your van insured with us, and that our temporary cover worked out much cheaper than other options.

Have a great day!

The Briefly Team

Rated 5 out of 5 stars

I never give reviews but this was…

I never give reviews but this was exceptional, I wanted a quick no fuss insurance and in these circumstances you don't need pages of nonsense that waste your time and won't allow you opportunities establish if they are suitable
This company I'd found by luck just as I'd given up proceeding with the sale of my intended car
Very quick. Keeping you informed of if it is right for you and i spent more time writing this review than I did completing the application
Options for time frames required were very in customer's benefit also

6 February 2026
Unprompted review
Briefly logo

Reply from Briefly

Good Morning,

Thank you for taking the time to leave a review; especially if it’s not something you normally do, so we really appreciate it!

We’re glad to hear our quick, no‑fuss process was exactly what you needed, without all the unnecessary pages that slow things down.

We love that writing the review took longer than the application. You'll be pleased to know that as an existing user you will now be able to use the customer portal for even quicker quotes in the future!

Have a great day!

The Briefly Team

Rated 5 out of 5 stars

Quick and easy to get insurance

Easy and quick to set up and cheapest about

24 January 2026
Unprompted review
Briefly logo

Reply from Briefly

Good Morning Rob,

We are glad you found Briefly quick and easy to use!

Have a great day!

The Briefly Team

Rated 5 out of 5 stars

Very good!!!

23 January 2026
Unprompted review
Briefly logo

Reply from Briefly

Good Morning Adrian

Thank you for your excellent review!

Have a great day!

The Briefly Team

Rated 5 out of 5 stars

John

Fast easy good price what more do you need

21 January 2026
Unprompted review
Briefly logo

Reply from Briefly

Good Morning George

Thanks so much for the review!

We love hearing that things felt fast, easy, and well‑priced, that’s exactly what we’re aiming for!

Have a great day!

The Briefly Team

Rated 5 out of 5 stars

Helping hand

Once a month I am taking an elderly neighbour's car for a run to keep it in good condition as she has recently become confined to a wheel chair and cannot drive at this time. Briefly has become my go to insurer to provide temporary cover. They have a quick response, good rates and I feel confident with thier service. I would recommend them to others seeking such a product.

4 December 2025
Unprompted review
Briefly logo

Reply from Briefly

Good Morning David

Thank you so much for sharing this thoughtful review.
It’s wonderful to hear that you’re using our temporary cover to help your neighbour, that’s such a kind thing to do, and we’re really glad we can make the process quick and easy for you each month.

We’re pleased to hear you’re happy with the response times, rates and overall confidence in our service, and we really appreciate the recommendation!

Have a great day

The Briefly Team

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