Britannia Rescue Reviews 557

From report stage to recovery we were dealt with promptly, courteously and efficiently, the entire process, start to finish, was achieved in 1.5 hours.

Very accommodating and helpful

Excellent and prompt rescue

The call handler was very helpful, the assistance required came within 20 minutes. It was overall an excellent service.

Easy to report break down. They give an estimated time and agent arrives within that time. I've always had a great experience with nice, friendly agents when I've needed to call them out.

Excellent customer service and the breakdown company arrived within 30 minutes of my call.

I broke down on the M25 in the pouring rain with 2 children in the vehicle. We were made a priority and the call centre staff were exceptional. We were provided with accurate recovery timescales, we had welfare checks and they offered sound advice in terms of keeping ourselves safe. The service was very good and they kept in constant contact.

Faultless Service throughout, from a friendly reassuring voice at the end of the phone, to the prompt, efficient, friendly roadside assistance - all within minutes! Highly recommended! ⭐️

I used the "At Home" service to deal with a damaged tyre. Reporting online was very easy, I received clear updates by text message and the recovery person phoned me to say they were on their way. All dealt with quickly and without any fuss.

From reporting the problem to the car being towed to our garage everything went smoothly. The recovery agent was really kind and understood autism. He made us feel safe and listened to.

The response to my call was good. The wait for rescue seemed a little long considering I was in a very easy to reach location.

They are always prompt & professional
We know we can rely on them to help us every time

Flat tyre at home. Everything handled perfectly by Britannia and their agent McAdam. Car recovered to tyre retailers with the minimum of fuss. Superb service on a wet and miserable day. Shame modern cars don't have spare wheels.

My phone call was answered immediately. The call handler took my details and I was told that somebody should arrive within two hours.
After one hour I received a call from the recovery agent, he said he would arrive 30 minutes later. He arrived exactly 30 minutes later and was able to start my car within a few minutes (the battery was flat).
The agent was polite, friendly and very efficient.

Really fast response and efficient repair. Really good service

Good communication pre arrival of assistance. Cannot fault the assistance. Quick and efficient.

Very helpful, very efficient

Exceptional from start to finish

Exceptional Service from start to finish. Friendly and professional from the initial call to getting my car on the road again

Polite and helpful on the telephone, sent a man within an hour, who recognised the problem, fixed it and got me on my way quickly. Very efficient.