Promised a no hassle £50 credit for using them to switch to Three.Unbeknownst to me the link between Broadband Genie and Three had not registered my switch to enable such a voucher to be forthcoming.H... See more
Company replied
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See what reviewers are saying
I used Broadband Genie to switch to Rise Fibre. Rise confirmed that Broadband Genie failed to notify my previous supplier of the one time switch and therefore I have had to pay £92 to my old provider... See more
Company replied
Used them to Get Vodafone Fibre Broadband never got my vouchers they said I would get been with Vodafone 12 months now emailed Broadband Genie and got a generic email wouldn't recommend them. **Up... See more
Company replied
I think due to my computer set-up my broadband switch via broadband genie did not automatically get entered into the system. However on communicating with both Charlotte and Rachel from the customer... See more
Company replied
Company details
- #29 of 40 best companies in Price comparison site
Written by the company
We are Broadband Genie - the UK’s most trusted independent, unbiased broadband experts and comparison site. We launched in 2004 and our tools have saved hundreds of thousands of people time, money and stress, whether upgrading their broadband connection, or choosing broadband for the first time. We push the UK’s broadband providers to bring you the best possible broadband deals, speed and quality and we make your options clear. We are broadband geniuses. We are Broadband Genie.
Contact info
9 Hills Road, CB2 1GE, Cambridge, United Kingdom
- feedback@broadbandgenie.co.uk.
- broadbandgenie.co.uk
4.5
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good all round!
4 September 2023
Worked well
Worked well, received the voucher within the 120 days as stated. Nice perk for switching provider. Online tracker was also handy.
4 September 2023
Reminder
Amazing, had actually forgotten about this reward so was delighted when I received email from BroadbandGenie. Thank You
4 September 2023
Easy and competitively priced.
4 September 2023
Reply from Broadband Genie
Hi Callum,
Thanks for your review.
Really glad to hear we could help with your switch and hope you'll be back for the next one!
Best,
Rachel
Highly recommend
I got a great broadband deal and £110 to spend at Amazon. What’s not to like!
4 September 2023
Reply from Broadband Genie
Hi Ruth,
Glad to hear we could get your voucher to you as well as a good broadband deal!
Enjoy and hope to have you back for your next switch.
Best,
Rachel
Voucher arrived soon after order
Voucher arrived well within the anticipate time frame, no problem at all.
4 September 2023
Reply from Broadband Genie
Hi There
Thanks for your review.
Glad to hear you got your voucher on time!
Enjoy and hope to have you back for your next switch.
Best,
Rachel
Brilliant service.Gave clear…
Brilliant service.Gave clear instructions on how to claim my reward. Thank you.
4 September 2023
Reply from Broadband Genie
Hi Christine,
Thanks for your review.
Thrilled to hear everything was easy to follow.
Enjoy your voucher and hope to have you back for your next switch.
Best,
Rachel
Reply from Broadband Genie
Hi Adam,
Thanks for your review.
Really glad you had a good experience and we could keep you updated.
Enjoy your voucher and hope to have you back for your next switch!
Best,
Rachel
Good broadban reward reward paid after 90 days thanks
Good reward paid after 90 days thanks
4 September 2023
Reply from Broadband Genie
Hi Glenn,
Thanks for your review.
Glad to hear you've got your voucher! Enjoy and be sure to come back for your next switch too.
Best,
Rachel
Reply from Broadband Genie
Hi There,
Thanks for your review.
Happy to hear we could help you grab a deal, with the added bonus of a voucher!
Enjoy and hope to have you back for your next switch too.
Best,
Rachel
Reply from Broadband Genie
Hi There,
Thanks for your review.
Really glad to hear you had a good experience and hope you'll be back for your next switch!
Best,
Rachel
Another good Broadband Genie experience
Second time I've used Broadband Genie. Absolutely no complaints about the service - very straightforward to use, simple to use portal to check status of voucher and good communication throughout the whole process.
4 September 2023
Reply from Broadband Genie
Hi Peter,
Thanks so much for your review and for returning for another switch!
Really glad the site was useful (especially our tracker).
Enjoy your voucher and hopefully, we'll have you back next time too.
Best,
Rachel
Terrible customer service!
Terrible customer service!
I read all the reviews and was encouraged to get broadband through your website and it was a deal with £60 voucher that I still haven’t received a single email for.
Emailed twice and no answer
Is there any customer service at all????
4 September 2023
Unprompted review
Reply from Broadband Genie
Hi Parand,
Thanks for your review.
We aim to reply to queries within 2 working days, I assure you we weren't ignoring your messages.
I have now got back to your email.
Best,
Rachel
Great deal and super customer service
I think due to my computer set-up my broadband switch via broadband genie did not automatically get entered into the system. However on communicating with both Charlotte and Rachel from the customer service department my claim was entered manually and has been processed. I can't thank both ladies enough for their help and and actions. I would use broadband genie again and can recommend the company.
16 June 2023
Unprompted review
Reply from Broadband Genie
Hi There,
Thanks so much for your review.
Charlotte & I are so glad we could sort this out for you and you've now got your voucher.
Enjoy and make sure to come back when it's time to switch again!
Best,
Rachel
A Positive Experience
Refreshingly nice, decent people to do business with. They do what they say they will do. Reliable and trustworthy.
29 August 2023
Unprompted review
Reply from Broadband Genie
Hi There,
Thanks for your lovely review.
Really glad to hear you had a good experience and hoping you'll be back for your next switch as well!
Best,
Rachel
Easy to use website and voucher received and claimed with no fuss
Easy to use website and received voucher with no problem. Really easy to claim.
21 August 2023
Reply from Broadband Genie
Hi Mrs Elliot,
Thanks for your review.
I'm so glad to hear you found Broadband Genie easy to use and we could help you snag a deal!
Enjoy your voucher and hope to have you back for your next switch.
Best,
Rachel
This was flawless
This was flawless. No muss no fuss with the choice of voucher and it worked straight away.
Just perfect, thank you!
21 August 2023
Reply from Broadband Genie
Hi Lisa,
Super glad to hear you had a good experience with Broadband Genie and hope you'll be back for your next switch!
Best,
Rachel
Reply from Broadband Genie
Hi There,
Thanks for your review.
Really glad to hear we could help you snag a good deal.
Enjoy your voucher and hope to have you back for your next switch.
Best,
Rachel
Simple to use
21 August 2023
Reply from Broadband Genie
Hi Mark,
Thanks for your review.
Enjoy your voucher and hope you'll be back for your next switch!
Best,
Rachel
Reply from Broadband Genie
Hi Bob,
Thanks for your review.
I'm glad to hear you had a good experience and hope you'll be back for your next switch too1
Best,
Rachel
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